Happy Returns, a UPS Company

Many of the largest retailers, who operate multiple brands both online and in stores, have long wanted the ability to seamlessly accept returns from all their brands across their entire network. Today, we’re excited to introduce a first-of-its-kind BORIS solution that enables enterprise retailers to accept box-free, label-free returns and exchanges across their full store network. Click to read more: https://lnkd.in/gjF-GMeb

Tracking every return from drop-off to warehouse arrival—now that’s precision. Happy Returns helps retailers reduce the risk of inventory loss, all while speeding up the reverse logistics process.?? Read about our full-circle approach here: https://lnkd.in/gq8DDYSc

We’re thrilled to be featured in {{linkedin_mention(urn:li:organization:5597|Forbes)}} for our groundbreaking approach to tackling e-commerce return fraud. At {{linkedin_mention(urn:li:organization:4174179|Happy Returns, a UPS Company)}}, we’re blending cutting-edge robotics and the power of physical item verification to redefine retail returns and protect both merchants and consumers. As our COO, {{linkedin_mention(urn:li:person:glJ1eEXf2N|Timothy Fehr)}}, shared, combating fraud is “like an arms race,” and we’re staying ahead with innovative solutions: - Physical verification at nearly 8,000 Return Bars? helps deter fraud before it starts. - Automation and robotics, launched in partnership with {{linkedin_mention(urn:li:organization:1523|UPS)}}, have revolutionized our returns process, achieving 65% improvement in process accuracy and 35% faster return-to-stock timelines for retailers. This approach isn’t just transforming returns — it’s creating safer workplaces, streamlining operations, and helping retailers improve their margins. ?? Check out the full article here to learn more:?https://lnkd.in/gic2tbSx

Patent-pending fraud prevention in action! Happy Returns isn’t just about making returns easy—we’ve implemented in-person item verification to reduce return fraud and drive accuracy. Learn more about how we tackle fraud at the source in our latest blog: https://lnkd.in/gqDW_-AA

Combatting fraud and preventing inventory loss in the returns process can feel like playing an endless game of whack-a-mole. Managing these risks across thousands of open-box return locations adds another layer of complexity for a company like Happy Returns. Still, we've made it our mission to perfect the process. We’re here to make returns both secure and seamless, helping you keep your operations efficient and your bottom line strong. Want to see how? https://lnkd.in/gq8DDYSc

The holiday rush is coming—and so are the returns. Is your brand ready to handle the influx with ease? As shoppers gear up for holiday purchases, returns are inevitable—but they don’t have to be chaotic. Our latest innovations are designed to turn post-holiday returns into a seamless, high-speed operation. In partnership with {{linkedin_mention(urn:li:organization:1523|UPS)}} and {{linkedin_mention(urn:li:organization:13206185|Geek+)}}, we’re blending advanced robotics with our skilled Return Hub teams to redefine reverse logistics for the busiest season of the year. From cost savings to faster processing, our new white paper and video show how brands can conquer holiday returns with confidence. Discover what sets us apart: ?? White paper: https://lnkd.in/ga_c5GSy ?? Video: https://lnkd.in/gSZk8nQj

At Happy Returns, we believe that efficiency is the backbone of a successful returns process. That’s why, in partnership with UPS, we’re taking returns to the next level with cutting-edge robotics. Our newest video brings you face-to-face with the Geek+ S20C robots that are redefining returns handling. These remarkable robots work seamlessly with our Return Hub team members, driving a 50% increase in productivity and a 35% improvement in warehouse turnaround times—all within the first month. This isn’t just about speed; it’s about precision, cost savings, and a better experience for brands and customers alike. https://lnkd.in/gMTKpSsw

Today, we’re excited to unveil our latest white paper, “Pioneering the Future of Reverse Logistics”. In partnership with {{linkedin_mention(urn:li:organization:1523|UPS)}} and {{linkedin_mention(urn:li:organization:13206185|Geek+)}}, we've developed an innovative solution that integrates cutting-edge robotics and automation with our proprietary return software and expansive Return Bar? network. Dive into our report to discover how advanced robotic automation, harmonizing with our skilled warehouse teams, enhances efficiency and accuracy across the returns process—turning a traditionally challenging operation into a streamlined, scalable solution. This white paper features insights from industry leaders, including {{linkedin_mention(urn:li:person:8i3Q0dIFl-|Rick DeFiesta)}} (Geek+), {{linkedin_mention(urn:li:person:bc0gKylbOB|Joel Stenson)}} (UPS), and Happy Returns’ own {{linkedin_mention(urn:li:person:glJ1eEXf2N|Timothy Fehr)}}, {{linkedin_mention(urn:li:person:gsC33fGLMR|Eric Banister)}}, and {{linkedin_mention(urn:li:person:9tYPyEhjCQ|Kristen Hennessey)}}, sharing how this transformative technology is redefining reverse logistics. Download the free white paper here: https://lnkd.in/gHnrzp2h

New partner alert! Our integration with Frate Returns means more retailers can provide their shoppers with access to box-free, label-free returns through our extensive nationwide Return Bar? network. They can also leverage Frate’s automated platform to maximize exchanges through personalized exchange recommendations as well as AI technology. This includes image verification to assess the condition of items while they’re still in the consumers’ homes, ensuring all returned products meet the merchant's return policy.? ? Read more about it here: https://lnkd.in/g5XAW_Y2 ?

"Nogin has recorded around $1 million in savings, according to Anh Vu-Lieberman. About half of those savings have come from decreased customer service contacts related to questions surrounding the status of a refund, since Happy Returns typically initiates a refund at the time of product drop-off. The other half has come largely from convincing customers that choose the Happy Returns dropoff option to opt for a merchandise exchange instead of a refund." Read more about our work with Nogin brands here: https://lnkd.in/gFHJsSxp