Handle with Care Consulting

We've got a cool new tool for you - A quiz for determining your empathy avatar: https://lnkd.in/gqpmrArm If you aren't familiar with the empathy avatars, They are memorable "types" that founder Liesel Mindrebo Mertes developed to introduce people to their sub-par ways of showing up during disruptive life events. Here are a few... 1). Cheer-Up Cheryl: prone to dismissing your pain with a cliche of an "at least..." 2). Fix-It Frank: jumps right to solutions, bypassing the emotion and making you feel like a project 3). Commiserating Candace: "oh, that reminds me of when I was in the hospital..." - centers themself in the story Using the avatars depersonalizes the conversation and allows for some psychological distance. Instead of "you are being a tone-deaf jerk right now" You can say, "You are doing that Buck-Up Bobby thing and it isn't helpful" ?? Check out all eight of our avatars and see what a growth path looks like for you: https://lnkd.in/gqpmrArm #empathy #empathyatwork #handlewithcare #speaker #trainer #conferencespeaker

Empathy@Work Essentials has begun at the beautiful Palladium in Carmel! It’s our first ever half-day workshop, and we have an amazing group joining us, learning how to bring empathy skills into their workplaces. We are so grateful for Allied Solutions Center for the Performing Arts for their generous sponsorship today! Liesel Mindrebo Mertes

- Empathy inventories, - Guidance on how to connect when times are tough - Things to say (and not to say!) during crisis. These are just a few of the topics we cover during Empathy@Work on October 9. Ticket sales end next Friday - and this is your personal invitation from founder Liesel Mindrebo Mertes. This is the lowest Handle with Care Consulting price of the year ($99), maximum flexibility with morning & afternoon sessions - Get your tickets here: https://lnkd.in/g4Ph4Rks Curious? Empathy@Work equips leaders, managers, and teams with the human-centric skills they need to create cultures of care at work. #empathy #empathyatwork #handlewithcare #trainer #speaker #leadership #workplaceempathy

Founder Liesel Mindrebo Mertes is a great keynote speaker for your next event - Bringing an interactive time of learning, reflection, and skilling-up in empathy. What a great morning with IndySHRM #speaker #conferencespeaker #empathy #empathyatwork #handlewithcare

Wednesday was a wonderful, full day of filming the digital version of Empathy@Work. For years, clients and champions have wanted an online, self-paced offering. The time wasn't right and our founder (Liesel Mindrebo Mertes) felt really fussy/particular about the course we would create. Not just a dull, point-and-shoot, but something beautiful where the online experience reflected the synergy and connection of in-person work. Leading people is hard - connecting (meaningfully) with co-workers and clients can feel like an uphill climb. And we all can be tone-deaf/miss the mark. This learning journey helps disrupt old patterns and give you better tools in your toolkit...and it is chock-full of helpful tools and templates. The content drops in October! Sign up here to be the first to know and get access to special discounts: https://lnkd.in/gE5KMSwc Special thanks to Amanda Hutchison, Brian White, Julie Wright, PHR, Lade Akande and Monique Charlebois for your testimonials and cameos! Cameron Sprinkle, Caitlynn Elkins Walters, Jack Linderman and Cameron Sprinkle Productions, Stacy Kult, Jennifer Robbins - you each are a dream to work with and there is no one else I would want to help me midwife this course. Thank you! #empathy #empathyatwork #handlewithcare #trainer #empathyonline #speaker #workplaceempathy

Disruptive life events... They are affecting your customers, your coworkers, direct reports, and you! How you give care (or don't) has an outsized impact. How can you create a consistent culture of care + accountability? Join our Founder, Liesel Mindrebo Mertes for Empathy@Work October 9 at The Palladium in Carmel, IN for a time of learning designed to equip leaders, managers, and teams with actionable, human-centric skills. This is our most accessible price of the year - just $99 for a ticket! All the info + tickets are here: https://lnkd.in/gPWAj67x And we've redesigned the day for maximum flexibility and impact. Empathy@Work Essentials (8:30-11:30 AM) - Develop empathetic leadership skills, share best practices and learn how to co-create workplaces where people want to show up and do their best work. Empathy@Work Avatar Academy (1:30-4:30 PM) - This smaller, supplemental workshop session is a deep-dive into your personal leadership style.?*Great add-on to the morning event, or an opportunity?for alumni who want to integrate and level-up their empathetic toolkit. Thanks to Jeffrey McDermott, Jeff Steeg, Ramona Christen Adams, and The Center for the Performing Arts for your generous sponsorship & support! #empathy #empathyatwork #handlewithcare #speaker #trainer #conferencespeaker

Any conversation on AI advances + applications is also a conversation about human-centric skills, In the flurry of optimizing and offloading, What are the skills that are essentially human - that people want/need/demand/desire be delivered from one messy human to another? Join our founder, Liesel Mindrebo Mertes, tomorrow, Tuesday, at the HR Indiana SHRM conference from 4:15-5:15 for More than a Feeling - How Empathy, AI, and Human-Centric Skills Will Change the Future of Work Human-centric skills are only rising in their power and impact! They are skills that you can (and should!) be learning - and equipping your team with too! Come to learn about exciting advances (and limitations) in AI, Leave with actionable practices you can put into place tomorrow to make your workplace more connected and human (in the best of ways!) #handlewithcare #empathy #empathyatwork #empathyandai #humanresources #hr #speaker #trainer #conferencespeaker

Join our founder, Liesel Mindrebo Mertes, at the HR Indiana SHRM conference next Tuesday (8/13) for a session on - More Than a Feeling - How empathy, AI & human-centric skills will shape the future of work Human-centric skills are more important than ever for thriving workplaces. Yet, as AI rapidly alters the landscape of work, HR professionals and people leaders are wondering:?what parts of our work will soon be automated? And is there such a thing as a truly human advantage in HR? In this interactive, story-based session, we'll talk about the exciting applications and (potential pitfalls) of emotional AI And you'll come out equipped to be workplace first responders, offering empathy and connection when it matters most. This is one of our favorite events of the year and I hope to see you there! And, it's not too late to get registered - https://lnkd.in/ezUCBBx #HRIndiana #empathy #empathyatwork #ai #humancentric #speaker #trainer #conferencespeaker

Did you say 'thank you'? Last week, I was feeling edgy and irritated with the world.?And not just momentarily ticked off; it was that fetid, ruminating frustration. The angst was available for the world at large, but I was particularly feeling it towards my children. They are all home for summer break, which lends an air of chaos to the house. At any moment, a project or call might be interrupted by a scream from the basement, "Why did you hit me with a lacrosse ball?" or a protest from the kitchen, "Who drank all the Gatorade; I was saving those!" I was not feeling resilient or abundant. My mental space tipped more towards long-term resignation.?"They are the worst; this will never change.?I can't believe that we all have to keep getting together for the rest of our lives..." ... This is an excerpt from this week's Handle with Care Consulting newsletter. Want to hear the rest of the story (and stay up-to-date on all things related to human-centric skills: events, case-studies, engaging stories)? Click here to sign up and see how I emerged from my late-June funk, navigating the perils of permanence and pervasiveness: https://lnkd.in/g9VDf32M #empathy #empathyatwork #handlewithcare #gratitude

Just 10 more days left in your fiscal year... If you don't use those final dollars, you lose them. And maybe you're scrambling, wondering what to invest that odd sum in. How about training that is actionable, interactive, and helpful? "I didn't look at my phone the entire time; thats how I knew it was good!" was feedback from a recent session. Virtual, in-person, small groups or large, for entry-lever to C-suite: Liesel Mindrebo Mertes has something to fit your needs and budget. Workplace empathy, how to handle hard better, dealing with change and compassion fatigue - top of mind topics to help your people. Reach out here: https://lnkd.in/ghGUckNi We will process your payment before July and make sure that those extra dollars translate into truly meaningful experiences of learning and connection! #empathy #empathyatwork #handlewithcare #training #trainer #manager #humancentric