Downtime can cost companies millions each year. The best way to fight downtime is with proactive observability - and right now Hammer's offering it for free! Start your free trial today: https://lnkd.in/d3_C32vG
关于我们
Migrating a contact center to the cloud can seem a strenuous task. Hammer, an Infovista company and global leader in network and service testing, proposes cutting edge solutions, including cloud and hybrid migration, end-to-end testing from discovery to monitoring with a real focus on customer experience. Our solution aims to decrease workloads, support homeworkers, and decrease costs for cloud-native network lifecycle automation. #CX #cloud
- 网站
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https://www.hammer.com/
Hammer的外部链接
- 所属行业
- 软件开发
- 规模
- 501-1,000 人
- 总部
- Lowell，Massachusetts
- 类型
- 私人持股
- 创立
- 1992
- 领域
- Service Quality Assurance、IP Communications Quality、Unified Communications Quality、Voice Quality、Performance Testing、Performance Monitoring、Network Monitoring、VoIP and IVR Testing、VoIP Monitoring、Predictive Analytics、Contact Center Performance、Contact Center assurance、IVR Testing、Customer Experience和Omnichannel Contact Center
地点
Hammer员工
动态
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Hammer转发了
?? Contact centers are only as strong as their weakest link. Too many businesses wait until customers complain before fixing issues. Nate Brown, Metric Sherpa’s Head of Education and Enablement, sees this as a critical mistake—why not catch failures before they impact CX? From long wait times to dropped calls, these pain points aren’t just frustrating; they cost businesses loyalty and revenue. The key? A proactive approach to testing and optimizing contact lines before problems arise. In the newest episode of Hammering It Out with Hammer, Nate Brown explored the complexities of contact center accessibility tracking and phone number validation with Hammer’s Eric Day. Are contact centers doing enough to prevent CX failures before they happen? Let’s discuss.??? #cx #customerexperience #contactcenter #cxfails #cxsuccess
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Next week the Hammer team hits the expo floor at #EnterpriseConnect! Visit us at booth #615 for a look at the latest and greatest in AI-powered, automated CX testing solutions. Schedule your personal meeting now to make sure you can meet with our pros: https://lnkd.in/da3yEK5n
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?? BREAKING NEWS ?? In this month's edition of Contact Center Insights the Hammer team invites you to: ?? Meet 1:1 with our CEO Rick Hamilton at Enterprise Connect ?? Walk the streets of Nashville with Nate Brown & Hammer Number Audit ?? Accelerate innovation with Servion Global Solutions and Eric Day
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Join the Hammer team next month at Enterprise Connect! We'll be offering custom demos of all of our CX automation testing and assurance solutions at booth #615. Schedule a meeting today to let us know you're coming! https://lnkd.in/d9FyUCzq
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Eliminate up to 95% of your contact center's downtime with a free trial of VoiceWatch! https://lnkd.in/dJE8wErk
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Looking for some lunch plans today? Join CX experts from Hammer and Servion Global Solutions for a webinar diving deep into the efficiency and benefits you can unlock with managed services and contact center testing! https://lnkd.in/dchFub5M
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Join Eric Day and Servion Global Solutions tomorrow at 1 pm for a deep dive into the world of managed CX services and testing to learn why organizations are turning to services to stay ahead of the CX curve. https://lnkd.in/dt3RwC3s
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Downtime may be costing your business $4 Million each year. It's time to stop reacting and start saving with a free two-week trial of VoiceWatch automated CX monitoring! https://lnkd.in/deBqyAWZ
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Customer needs are changing rapidly. Learn how managed services and automated testing can help you keep pace and see the customer response your business depends on with our Servion Global Solutions webinar next Tuesday! Reserve your seat now to make sure you're part of the conversation: https://lnkd.in/dGR2FxsP
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