Insight Partners, Harvard Kennedy School, Obama White House (US Deputy CTO), author of Hack Your Bureaucracy
GO SECOND ?? Going first can be seen as risky in bureaucracies, especially in the public sector. A tip from Hack Your Bureaucracy: go second! In other words, try to find or create precedents to make it seem like your org is "going second" to create powerful peer pressure while mitigating risk. In the book, we tell the story of Marina Nitze creating dashboards to track foster care reforms at the state level. The dashboards show which states are making progress in specific good practices (e.g. asking children if they have adults they might be able to live with), and provide easy access to materials (forms, practice manuals, templates, etc.) to copy from states that already adopted the practice. These dashboards can generate change quickly because they help demonstrate precedent and peer validation for change. What are some of your examples of "going second"? Let us know in the comments! Marina and I regularly post about tactics in our book and always love to hear about your experiences. #HackYourbureaucracy #peerpressure #precedents