GUIDEcx

Keeping customers is 5x cheaper than chasing new ones. But most companies still treat onboarding like checking a box rather than the growth engine it truly is. The winners in this space know exactly what makes customers stick: - Slack found their magic number: 2,000+ messages in month one - HubSpot's success marker: using 5+ features within 60 days - Recorded Future's renewal trigger: three documented priorities during kickoff The real game-changer? Actually telling customers about these milestones. When you say, "Customers who hit this target in 60 days see twice the value," you transform from vendor to trusted guide. The difference shows up directly in your renewal rates. Read more: https://lnkd.in/gySCAJW5

We're proud to partner with Domo to deliver robust, embedded analytics to our customers. ???? With Report Builder, GUIDE users can leverage the power of AI to build and analyze custom dashboards. These insights paint a data story to help teams identify bottlenecks, optimize workflows, and refine their customer onboarding process. Our team is excited to attend #DomoPalooza this week to dive deeper into the future of data-driven innovation! #EmbeddedAnalytics #DataDriven #CustomerOnboarding

Don’t rely on luck, rely on GUIDEcx.??? Shamrocks may bring luck, but GUIDEcx brings results. Give your team the tools & insights to execute projects with precision and keep customers informed, on track, and engaged every step of the way. . Learn how Datapel Systems was able to reduce their onboarding time by 70% with GUIDEcx ?? https://bit.ly/43SZGbO

We tracked thousands of onboarding projects and noticed something. ? We found that for onboarding teams that connect with at least five people at their customers’ organizations, on-time completion rates jump to 90%. That’s because when implementation teams rely on just one customer contact, onboarding becomes a single-point-of-failure process. Your contact goes on vacation. They miss your email. They get pulled into another project. Everything stops. Multi-threading is implementation insurance. Learn how to use multi-threading to build relationships that keep implementation on track: https://bit.ly/4ijuNE9 #CustomerOnboarding #ImplementationStrategy

While at Enerflo, Martin Evans and the team experienced remarkable results - cutting onboarding time from 6 months to just 25 days. He's now bringing GUIDEcx’s power to LoanPro! "We're leveraging GUIDEcx again because of its unparalleled ability to streamline implementation". See what else he had to say ?? . . #ClientOnboarding #TTV #ImplementationSuccess

Sales teams and onboarding teams need different information to succeed. But many companies don't realize this. Sales discovery gathers what's needed to close deals: business goals, pain points, decision-making processes, and budget details. Onboarding needs something entirely different. Successful customer onboarding teams dig deeper into organizational dynamics: - Who influences whom? - Which departments might resist change? - What competing projects might steal resources? - What technical constraints might create issues? Without this implementation-specific intelligence, you're flying blind. Learn how to gather the right implementation intelligence before your next project: https://bit.ly/4ijuNE9 #CustomerOnboarding #ImplementationSuccess

Many SaaS companies either guess at their onboarding fee or give it away for free. Neither approach works. If you charge too little, you’re not getting paid for a value-add. If you charge nothing, onboarding can get deprioritized, drag on for months, and lead to weak adoption. But if you charge too much, you create friction in the sales process. So how do you find the right number? The key is tying price to effort. Not customer size, not deal value—actual effort. Check out below a simple way to calculate an onboarding fee that makes sense for both your team and your customers. Then, read more here: https://bit.ly/3QJ0Gtt How does your company handle onboarding pricing today? Would you ever pay for onboarding? Or is it always a dealbreaker? #customeronboarding #onboardingstrategy

With the help of GUIDEcx, Kacie Jester and the team at School Pathways have streamlined their onboarding process, reducing time to go-live and boosting customer confidence. Check it out ??

Companies with well-defined customer success goals see a 25% higher customer retention rate. Goal-setting is not just a box to check; it’s the foundation for driving long-term customer satisfaction and growth. We're excited to have Kristen Hayer, Founder & CEO of The Success League, join us to share share strategies for effective goal-setting with customers and internal teams. ?? Register here: https://bit.ly/4h6QhlT ?? Key Takeaways: ??Key metrics to measure and set goals against ??How to collaborate and align cross-functionally to achieve goals ??Best practices for developing and executing mutual action plans ??Balancing proactive and reactive strategies for sustained success

How do you avoid losing connection with key stakeholders during implementation? Multithreading. ?? Sales has mastered the art of multithreading: the practice of building relationships and engaging with multiple decision-makers within an organization, rather than relying on one primary contact. When teams leverage multithreading during implementation, they can minimize the risk associated with turnover, speed up time to value, and reduce the likelihood of churn. It was a pleasure having Bob Mathers join us yesterday to share how teams can better leverage sales strategy in customer onboarding. Watch the webinar here ?? https://lnkd.in/gvhdyR_c