Growth Molecules?

?? As your company scales—especially as you approach Series C—it’s crucial to assess your team with fresh eyes. ?? On our latest podcast, Emilia D'Anzica, MBA, PMP emphasizes the importance of being honest about your current team’s skill sets. Are the friends you hired in the early days still the right fit, or do they need upskilling to meet today’s challenges? It’s not always about replacing people. In many cases, it’s about: ? Identifying the gaps in skills. ?? Investing in training and upskilling. ?? Recognizing the value of the people you’ve already built a rapport with. Scaling your team the right way requires self-awareness and strategic investment in your talent. ?? Check out the full conversation for more insights on how to scale effectively ?? #CustomerSuccess #Leadership #Upskilling #ScalingTeams #SaaS #StartupSuccess #TeamDevelopment

?? AI isn’t just a buzzword—it’s your next job search partner! Annie Stefano, M.Ed. ???? Stefano, Strategic Advisor & Education Lead with us at Growth Molecules?, shares how asking the right questions to #AI can change the game for job seekers. ?? Why it matters: ? Get tailored career advice. ? Discover unique job opportunities. ? Save time with smarter search strategies. ?? Pro Tip: It’s all in how you frame your queries. Watch the video to learn how AI can help you land your next big role faster. #CustomerSuccess #AIinJobSearch #CareerGrowth #LinkedInTips #JobHuntingHacks

#CustomerSuccess is about more than retention and growth – it’s also about building lasting impact through creative leadership. EverAfter's 2025 Creative Customer Success Leader Awards shine a spotlight on those who have made a difference and we need your help to do it! ?? Do you know a leader who exemplifies this ?? Are you a leader who gets creative leading teams or initiatives for ultimate revenue and growth impact? Let’s celebrate the best in our community together and nominate someone (or yourself). Stories are due TODAY! Submission Link is in the comments ?? ?? ?? #CreativeCustomerSuccess #CSLeadership #Innovation #CSCommunity #CelebrateSuccess

Join Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. ???? in London this January 2025 for the The Customer Conference ?? They will be hosting a 55-minute workshop on customer journey mapping and infusing AI-driven techniques and tips to further optimize your customer's experience for ultimate revenue driving outcomes that will make 2025 put your organization on the map! With our special promo code [reach out to receive], there's nothing stopping you from incredible growth at the first CS event of the new year. Registration link below ?? ?? ?? ??

Most new employees have a starting point with high potential, otherwise they wouldn’t have been hired to be a part of your team or organization. But the only way you can turn those C Players into A Players, is by investing in them. Emilia shares on this episode of HeyCS that motivation is the key in becoming stronger risk-takers and learning how to identify where they need help, as much as a leader being able to identify areas of growth or skill gaps to target in their coaching. Tune in ????

?? Mutual Accountability Matters! Creating a sense of mutual accountability can strengthen your customer relationships. SABINA M. PONS, MA, featured in Newsweek, discusses how mutual accountability helps in navigating challenging moments and ensures that both parties are committed to the success of the implementation. It’s about setting clear expectations and ensuring both sides hold up their end of the bargain. Find out more in the article, link in the comments ?? ?? ?? #CustomerSuccess #MutualAccountability #CustomerService #BusinessGrowth #CustomerRetention

The workforce is changing and the way people are hiring is changing. Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. ???? talk with Swati Garg at Melo Associates on "Reclaiming Your Competitive Edge" focusing on tips and tricks that help those looking for new roles and opportunities on how to stand out. Did you know that 40% of companies use AI to screen or determine candidates and how they could fit in their organization? Learn more ?? ?? ?? #jobsearch #growthmolecules #transitionintosaas #ai

?? Helping Sells: The Power of Intentional Communication ?? In Customer Success, communication goes beyond checking boxes—it’s about truly understanding your customers' goals and challenges. Emilia D'Anzica, MBA, PMP and our friends at Vitally.io share why helping people solve problems is selling and how intentional communication plays a key role in building successful partnerships. Ready to rethink your approach to Customer Success? Watch now and learn how to make every interaction count. ?? #CustomerSuccess #Leadership #Sales #Communication #CustomerEngagement

???? Honoring Our Veterans This Veterans Day ???? We pause any other posting today to recognize the courage, dedication, and sacrifice of all veterans who have served our country. Your commitment to duty, resilience, and integrity inspires us daily. The entire team at Growth Molecules? are so grateful for the freedoms we get to embrace because of your service, and we’re proud to stand alongside veterans and active-duty service members as they transition to new roles and opportunities in civilian life. Thank you for your service, today and always. ???????????? #VeteransDay #HonoringService #Gratitude #GrowthMolecules

We are sponsoring the most wonderful of events this holiday with SoCalCX - "?????????????? & ????????????" on December 4th! Toast with your CS Community with beautiful cocktails and get crafty in a ?????? ?????????????????? ???????????? ????????????????. This is will be an amazing chance to connect with #SaaS founders, #GTM legends, and #CustomerSuccess professionals to mix, mingle, and unwind. Don't wait! Only 25 spots are available ??? Toast to your growth this year and have some fun. ?? ??????????????????, ???????????????? ??, ???????? ?? 6:30 PM - 8:30 PM ?? Irvine, CA (Link to RSVP in the first comment!)