Growth Molecules?

?? Mastering Communication with Intention ?? At Growth Molecules? Academy, one of our most popular topics is intentional communication. Emilia D'Anzica, MBA, PMP dives into the importance of understanding your audience, setting purposeful agendas, and recognizing the influence of culture, gender, and upbringing in your interactions. She shares her own personal journey across global work environments, offering key insights on leading with EQ, and adapting your approach to help your team succeed. ?? Ready to level up your communication skills? Check it out ?? ?? ?? #Leadership #Communication #EQ #CustomerSuccess #GrowthMolecules #GlobalLeadership #CulturalAwareness

Giving key customers regular face-time with your executives is a great way to strengthen the relationship. But which leaders should you tap in, and how do you use these meetings effectively? Growth Molecules? Managing Director SABINA M. PONS, MA has some thoughts. In her new article for the #VitallySuccessNetwork, Sabina shares her best tips for managing an effective executive sponsor program. For example: ??. ???????????????? ???????? ???????????????? ???????????? ?????????????? "Let’s say your CFO previously worked at a CRM company. If your client is a CRM software provider, then you may peer-match the CFO to that account. "Even though they may not know the intimate logistics of the service offering or the license types the customer purchased at the granular user level, they may have enough rapport at the executive level to talk industry shop." ??. ?????????? ?????????????????? ???????????????? ???? ?????????????????? ???????? ???????????? ???? "?????????? ??????????" "Commercial white space is about whether there’s an opportunity to grow and expand an account or if they have already bought all your products or services...There are customers where you’ve only scratched the surface and there’s a lot of commercial white space or opportunities to expand sales into other departments or divisions of the account. "You also need to look at product or service white space. Consider how the customer is leveraging your offering in comparison to their peers’ utilization. Expanding how many of your product or service categories an account leverages creates a stickier customer who’s less likely to churn." If your company doesn't have an executive sponsor program yet, read the full article to get up to speed: https://lnkd.in/guKtcHZW #CustomerSuccess #HighTouch #MultiThreading

We've got great news ?? We are growing our partner network with LearnUpon! As a highly functional and complete all-purpose #LMS designed to support multiple audiences like customers, partners, AND employees, this affordable extended enterprise solution can complete your #techstack. With key features around portal management, content creation, learner engagement, and AI-powered learning with incredible analytics to effectively measure its success, your Customer Education strategy and internal enablement strategy have never looked better. ? The best part? Growth Molecules? can partner in your implementation, optimization, and strategy with LearnUpon as an essential tool in your tech stack: ? LMS Evaluation Assessment ? Technical Assessment for Organization Readiness or Migration ? Combine with our coveted Customer Journey Mapping Workshop to shape your CES Strategy - ? and MORE! Ready to grow in 2025 with an education strategy at your side? Let's grow!

?? As your company scales—especially as you approach Series C—it’s crucial to assess your team with fresh eyes. ?? On our latest podcast, Emilia D'Anzica, MBA, PMP emphasizes the importance of being honest about your current team’s skill sets. Are the friends you hired in the early days still the right fit, or do they need upskilling to meet today’s challenges? It’s not always about replacing people. In many cases, it’s about: ? Identifying the gaps in skills. ?? Investing in training and upskilling. ?? Recognizing the value of the people you’ve already built a rapport with. Scaling your team the right way requires self-awareness and strategic investment in your talent. ?? Check out the full conversation for more insights on how to scale effectively ?? #CustomerSuccess #Leadership #Upskilling #ScalingTeams #SaaS #StartupSuccess #TeamDevelopment

?? AI isn’t just a buzzword—it’s your next job search partner! Annie Stefano, M.Ed. ???? Stefano, Strategic Advisor & Education Lead with us at Growth Molecules?, shares how asking the right questions to #AI can change the game for job seekers. ?? Why it matters: ? Get tailored career advice. ? Discover unique job opportunities. ? Save time with smarter search strategies. ?? Pro Tip: It’s all in how you frame your queries. Watch the video to learn how AI can help you land your next big role faster. #CustomerSuccess #AIinJobSearch #CareerGrowth #LinkedInTips #JobHuntingHacks

#CustomerSuccess is about more than retention and growth – it’s also about building lasting impact through creative leadership. EverAfter's 2025 Creative Customer Success Leader Awards shine a spotlight on those who have made a difference and we need your help to do it! ?? Do you know a leader who exemplifies this ?? Are you a leader who gets creative leading teams or initiatives for ultimate revenue and growth impact? Let’s celebrate the best in our community together and nominate someone (or yourself). Stories are due TODAY! Submission Link is in the comments ?? ?? ?? #CreativeCustomerSuccess #CSLeadership #Innovation #CSCommunity #CelebrateSuccess

Join Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. ???? in London this January 2025 for the The Customer Conference ?? They will be hosting a 55-minute workshop on customer journey mapping and infusing AI-driven techniques and tips to further optimize your customer's experience for ultimate revenue driving outcomes that will make 2025 put your organization on the map! With our special promo code [reach out to receive], there's nothing stopping you from incredible growth at the first CS event of the new year. Registration link below ?? ?? ?? ??

Most new employees have a starting point with high potential, otherwise they wouldn’t have been hired to be a part of your team or organization. But the only way you can turn those C Players into A Players, is by investing in them. Emilia shares on this episode of HeyCS that motivation is the key in becoming stronger risk-takers and learning how to identify where they need help, as much as a leader being able to identify areas of growth or skill gaps to target in their coaching. Tune in ????

?? Mutual Accountability Matters! Creating a sense of mutual accountability can strengthen your customer relationships. SABINA M. PONS, MA, featured in Newsweek, discusses how mutual accountability helps in navigating challenging moments and ensures that both parties are committed to the success of the implementation. It’s about setting clear expectations and ensuring both sides hold up their end of the bargain. Find out more in the article, link in the comments ?? ?? ?? #CustomerSuccess #MutualAccountability #CustomerService #BusinessGrowth #CustomerRetention

The workforce is changing and the way people are hiring is changing. Emilia D'Anzica, MBA, PMP and Annie Stefano, M.Ed. ???? talk with Swati Garg at Melo Associates on "Reclaiming Your Competitive Edge" focusing on tips and tricks that help those looking for new roles and opportunities on how to stand out. Did you know that 40% of companies use AI to screen or determine candidates and how they could fit in their organization? Learn more ?? ?? ?? #jobsearch #growthmolecules #transitionintosaas #ai