Government Technology Insider

Federal agencies are focused on improving customer experience to build trust in government. But how do agency CX leaders know if they’re headed on the right path. Join Michael Palmer, Chief Customer Experience Officer and Associate CIO at the Bureau of Industry and James Bench from Maximus on the latest Clickthrough podcast as they help agencies find their true north for effective customer engagement. https://bit.ly/415PgpS #CX #Clickthrough #DataDriven Maximus U.S. Department of Commerce Bureau of Industry and Security-U.S. Department of Commerce

Federal agencies are investing heavily in CX and technology modernization. What’s motivating these investments? What technologies are crucial to success? And what are the outcomes they’re hoping to achieve? https://lnkd.in/gmps5_S3 #CX #TX #Modernization Maximus Amazon Web Services (AWS)

If you want to interact with a federal agency you’ll need your phone, an app, and a strong Wi-Fi connection, right? But what technologies are working behind the scenes to make all those front-end tools work seamlessly to deliver exceptional customer experiences? https://lnkd.in/gPG8fQr4 #CX #TX #Cloud Maximus Amazon Web Services (AWS)

Arizonans are at the forefront of digital government with a one-stop platform that verifies their identity and allows them access to a wealth of government services. How did they accomplish this monumental task, especially when it comes to ensuring access for remote communities??https://lnkd.in/eUbBnvNR #DigitalDivide #DigitalInclusion #DigitalGovernment Lumen Technologies State of Arizona

From secure networks to Zero Trust architecture, learn how agencies are fortifying payment integrity in part two of our government spending series https://lnkd.in/gygAGVEJ #PaymentIntegrity #GovernmentSpending #ImproperPayments Verizon Business U.S. Department of the Treasury Audient Group, LLC

Federal agencies need to move from CX to TX. What does this even mean? We explain all on Government Technology Insider today. https://lnkd.in/gVEkvh9v #CX #TX #totalexperience Maximus

What do the IRS, USAID, NARA, and the US Railroad Retirement Board have in common with the Department of Defense? They’ve all embraced a total experience mindset to improve customer and employee experiences. Read all about it here: https://lnkd.in/gNaRCgV8 ?#TX #CX #DigitalTransformation Maximus United States Department of Defense USAID U.S. National Archives and Records Administration US Railroad Retirement Board Internal Revenue Service

Listen to FWA Series Part 3 to learn about the benefits of FWA for critical vehicle communication. https://lnkd.in/g2ZCk37C #fixedwirelessaccess #FutureOfConnectivity Verizon Business

Learn how technology, with its improved visibility and smooth tracking, is revolutionizing the post and parcel journey. Discover how cutting-edge delivery solutions are being made possible by contemporary networks, from sophisticated asset tracking to streamlined logistics. Find out more here: https://lnkd.in/gcNmHgWz #PostandParcel #SmartNetworks #AssetTracking

As digital transformation accelerates in local governments, observability is key to enhancing efficiency and service delivery. Discover how monitoring network health can drive better engagement https://lnkd.in/gQBR8dhp #DigitalTransformation #Observability #DigitalServices?