Gorgias

What's the first task ?outside of work? you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn ?? Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

How did CaitlynMinimalist drastically slash their first response times while driving revenue? With AI Agent for Sales and Support. This customizable jewelry brand was fielding ~30k average monthly inquiries and looking for a support solution with equally customizable product recs—they found their match in Gorgias’s conversational AI platform. With Gorgias, they moved quickly to improve several key metrics ?? ? 99% faster first response time ? 59% reduction in resolution time ? 25% conversion rate on AI Agent interactions But what Caitlyn Minimalist appreciates most is the fact that AI Agent operates like a human customer service rep, engaging in a two-way conversations, and offering product recommendations that are tailored specifically to each customer. Read the full story ???https://lnkd.in/gX5qmrTC

Fancy dinners and courtside seats are nice and all but…they can’t really compete with snuggles from fluffy puppies. Which is to say, when the Shopify Merchant Success team visited Toronto recently, we ditched the usual wining and dining to connect over a cute posse of pups (with the occasional performative stretch thrown in). From chaturanga to shivasana, we transcended our physical bodies and reached new levels of fur-fuelled enlightenment. Big thanks to Loop, our co-sponsors in canine crime, Paul Denton for organizing, and the whole Merchant Success team for braving the wild beasts!

Welcoming DAVIDsTEA to Gorgias! Since 2008, DAVIDsTEA has been redefining the tea experience with high-quality loose-leaf blends, vibrant flavors, and a commitment to sustainability. They believe in blending with passion, spreading positivity, and always putting people first. Plus, their dedication to sourcing natural, organic ingredients and partnering with sustainable gardens reflects their commitment to doing what’s right—for their customers and the planet. Now, they’ve chosen Gorgias to elevate their customer experience. With streamlined support and stronger customer relationships, they’re creating new opportunities for growth in 2025 and beyond.

?? Diving into the Future of Retail with AI!??? Just had an incredible chat about the transformative power of AI in retail with Gorgias' CEO?Romain Lapeyre. We explored how retailers, from small businesses to luxury brands, are leveraging AI to revolutionize customer support and shopping experiences. Here are some key takeaways: ?? AI-Powered Customer Support: Discover how AI is automating support, achieving up to 50% automation rates and providing 24/7 assistance. ??? The Rise of AI Shopping Assistants: Learn how AI is creating personalized, conversational shopping experiences, driving higher conversion rates. ?? Luxury Brands & AI: Insights into how luxury brands are using AI to maintain personalized, concierge-level relationships with their clients. ?? Shopify & Gorgias: See how we're partnering to bring these cutting-edge AI solutions to merchants everywhere, leveling the playing field for businesses of all sizes. Romain?also made some bold predictions about the future of AI in e-commerce, you don't want to miss these!??? If you're curious about how AI is shaping the future of retail and want to see what Shopify and Gorgias are doing in this space, you won't want to miss this conversation. #AI #Retail #Ecommerce #Shopify #Gorgias #CustomerSupport #ShoppingExperience #Innovation #FutureOfRetail

Hockey night in Canada checklist: ??Invite our friends from Springboard CX ??Enjoy a few homegrown brewskis ??Ensure the Leafs win so that we look good ??Strategize new ways to drive revenue for ecom brands 10/10 recommend heading out to a hockey game in the name of team (and partner!) bonding, and of course we have to thank Springboard CX for being the perfect teammates. Up next…lacrosse? ?? Michael Potters, Elisha Amar, Max SUTRA, Patrick Vannatta, Guillaume Aubert, Louis Lavedan, Claudia Pravettoni, Calvin Leung, Rohan Kapoor

When your tools save time and money, the glowing reviews write themselves ?? ??

Linkedin is the place to share BTS pics of a customer shoot, right? Last week a couple of us ventured to Montreal, Quebec to connect with the dream team at Psycho Bunny. After huge growth in recent years, and a notable migration to Gorgias, we wanted to learn more about their wins with AI Agent. Major highlights from our quick trip include: ?? Interviewing Tosha, JAM, and Andy IRL (nothing beats that in-person connection!) ?? Touring their beautifully organized warehouse ?? Witnessing Gorgias solutions in action ?? Not getting roasted by the Uber driver when we attempted horrible French. Customer story (in video format!) headed your way soon…

As Pepper grew and their support ticket volume soared, they approached a classic fork in the road: Increase headcount, or leverage automation. ?? They opted for the latter after finding a good fit in Gorgias, and quickly ramped up their automation rate to ~50% with AI Agent (who they named Penelope). Pepper customers quickly fell in love with Penelope, and her swift resolutions. But even more impactful than time or money saved, was the new support-generated revenue from chat campaigns. And as of today, 19% of the chats that Penelope takes care of are going on to purchase Pepper products. (And that number is rising every month!) Plus, Penelope has contributed to an 18% uplift in AOV ?? Catch the Kaylyn S. and Gabrielle McWhirter singing her praises, below:

For whatever reason, people don’t flock to read slide decks about software solutions. But they do LOVE pictures of dogs. So we combined the two. ?? (See what we did there?)