Gorgias

What's the first task ?outside of work? you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn ?? Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

Last week, I had the privilege of attending DTCX in LA—my first in-person event representing Gorgias, and my very first time in LA! ?? It was an incredible experience connecting with industry peers and engaging in meaningful conversations. These interactions gave me a much deeper understanding of our clients' and partners' personas and what truly matters to them. From the welcome party to the main sessions to the happy hour—everything was thoughtfully planned! Huge thanks to Anna Tumanova and Brittany Mitchell for all your hard work in making this event so special! Here are some of my favourite highlights from the event: 1?? Ezra Firestone’s session delivered top-tier insights for entrepreneurs and DTC sales & marketing teams—an absolute gem! 2?? The AI for Human-Centric CX session with Caela Castillo, Jessica Botello, Tasnuva Awal, and Molly Wallace Kerrigan, moderated by our very own Ellen Zhang, was full of actionable ideas on combining AI with a human touch in CX. 3?? Zoe Kahn's reminder to all CX leaders that CX is not a cost center—it can actually save money by leveraging automation and AI more efficiently! 4?? Meeting incredible people like Michael Bair and Elizabeth McLaughlin and hearing your stories was such a highlight! 5?? Attending the Smarterships event was a blast—Sara Pereda, thank you for the invite and for starting this amazing network globally! A huge shoutout to all the partners, customers, and future customers who made this event so memorable. Can’t wait to see you all at the next one! ?? #DTCXLA #CustomerExperience #CSM #Ecommerce #CX #Networking #Partnerships

And that’s a wrap on DTCX Retain 2024! Every year we look forward to fall because it signals the return of Retain — an interactive conference that brings together ecom founders and brand operators from all over. We were honored to resume our role as headline sponsor, and relished the opportunity to chat with so many of you IRL! For those who weren’t able to make it, enjoy the video recap below ??

Te lo vas a perder? únete al evento organizado por Shopify, Gorgias, Doofinder, Reveni, Global-E y Amphora. Cuándo: 16 de octubre a partir de las 22:30 Dónde: Fortuny Home Club en el corazón de Madrid. Aprovecha la oportunidad para construir tu red de contactos y relacionarte con el ecosistema que está revolucionando la industria. Cupos limitados. No te lo pierdas. https://lnkd.in/gzKGxKnB

I cried during this shopping experience… Because I got rejected ???? While auditing G FUEL , I got to nerd out about Pokemon and I made a friend (JUST a friend) — watch the whole video to see me get rejected, link in comments below! Great job, G FUEL team — the gaming space loves the continued collaborations and innovations. ????????

AI-powered CX? THAT’S SO COOL. But what’s cooler is 40% of the top 250 Shopify brands and HUNDREDS others with $20M+ in annual sales choose them. Wait, choose who? Gorgias. ?? It’s not just an add-on, Shopify is an investor in Gorgias so Shopify is integrated into the entire Gorgias platform, dare I say, *seamlessly*. Transform your CS from a cost center to a revenue center. Upgrade your customer experience, improve support efficiency, and drive loyalty and retention with Gorgias. Or otherwise your competitor will… And ONE LAST THING. Instantly connect your tech stack with integrations for DAYSSS (Klaviyo, Attentive, Yotpo, Loop Returns, Recharge, and Tapcart, they ALL integrate with Gorgias). ?? Learn more about Gorgias HERE: https://lnkd.in/e26bgzzw

Us: Want to see a visual recap of a conference that took place last week? Them: Not particularly. Us: What if it has funny captions about vests? Them: Say less. (DTCX Retain was a blast and we have the receipts to prove it ?)

Hello Monday ??, Happy Thanksgiving to our Canadian CX crew ??, And holy smokes to the week that was ??! A bunch of us Gorgians gathered in LA last week for a *whirlwind* of events, meet ups, speeches, and connecting IRL with folks in the DTC community — aptly during Customer Service Appreciation Week. Gorgias was a headline sponsor at DTCX Retain, where brilliant, customer-obsessed minds gathered to chat about all things ecom. We had a blast, we learned tons, and we’re headed back to work with supercharged batteries ??. A huge thank you to all who organized, attended, presented, and contributed to making the whole experience a success. Expect some epic recaps coming your way!

Last week, the whole Gorgias team came together — spanning many continents and timezones — for our quarterly virtual summit! ?? The goal? Re-align on our strategy, celebrate milestones, and connect with the new team members who recently joined. We were able to reflect on the wins and insights from Q3, learn more about the vision for Q4 (and beyond), devour a delicious, catered lunch, and then tune in to a live AMA with co-founders, Romain Lapeyre and Alex Plugaru. To wrap up the day, teams gathered in their local offices for mini celebrations complete with games, drinks, and snacks. Now we're ready to tackle the final quarter of the year ?? !

If you missed my session on how we made an awesome agentic LLM pipeline to automate CX at Gorgias, you can catch it now ? The full AI Talk video from last week at STATION F is now live on YouTube! ?? Kudos for Paris AI Society, the incredible speakers, and the organizers for putting together this event ?? We're also hiring at Gorgias! ?? **Internships for 2025** We're looking for smart and enthusiastic fresh graduates eager to learn the Gorgias way. **Senior Machine Learning Engineers** Strong Python backend contributors with a solid understanding of AI to help us structure our ML platform. **Data Scientists focused on agentic LLM pipelines** Analytics-oriented individuals with a strong statistics background and a first experience building LLM-based workflows. If you're passionate about AI and want to be part of a dynamic team pushing the boundaries of AI in CX, let's connect! ??