Queueless

Don't forget to join us for our "Risk Mitigation And Customer Experience In The Credit Union Environment" webinar happening this Wednesday, November 20th, at 1:00 PM Eastern Time. Queueless will be hosting panelists from Laivly and FreeClimb from Vail to discuss customer and brand perspectives, and how risk mitigation can be strategically handled both proactively and in the sudden case of breaches, while maintaining superior customer experiences. Use the link below to register if you've not already done so. https://lnkd.in/drqp7qp2

We're pretty excited as well Laivly

At Queueless, we champion the power of the employee—without compromising the customer. We’re dedicated to helping companies discover solutions that bolster both the bottom line and a culture of care. By moving beyond a "zero-sum" mindset, we understand that empowered, engaged, and enthusiastic employees are among the best marketing assets any company can have. #EmployeeExperience #CustomerExperience #CompanyCulture #Queueless #BusinessGrowth

?? Leading the Way to the Contact Center of the Future ?? At Queueless Consulting, we understand that today's contact centers face a myriad of challenges, from improving agent retention and enhancing customer experience to navigating the complexities of AI and managing expenses. That's why we've dedicated ourselves to reimagining what a contact center can be, making innovation our guiding principle. Our vision at Queueless is clear: to transform contact centers into dynamic, customer-centric hubs. We're not just responding to changes—we're driving them, with solutions that address critical issues head-on. Whether it’s leveraging cutting-edge AI to improve operational efficiency or redesigning the workspace to support agent well-being, we are committed to providing solutions that not only meet but exceed the needs of modern contact centers. We are proud to collaborate with leaders in the industry such as Intradiem, Laivly, Versay Solutions, and Prosodica, who share our passion for innovation and our vision for the future. Together, we are setting new standards for what contact centers can achieve—higher agent satisfaction, superior customer service, and ultimately, stronger business outcomes. Discover how Queueless is pioneering the path to the contact center of the future by addressing today's challenges with tomorrow's technologies. Connect with us to learn how we can help your organization thrive in this new era of customer engagement. #ContactCenter #Innovation #CustomerExperience #AI #QueuelessConsulting

In the era of digital transformation, enhancing customer interaction is paramount to modernizing contact center operations. Through meticulous customer journey mapping, we pinpointed pivotal transition points ripe for digital intervention. By integrating chat functionality and AI-driven bot technology, we successfully halved the transition rate from digital platforms to traditional phone contact. This strategic shift not only streamlined customer interactions but also drastically reduced call volumes, setting a new benchmark for digital-first customer service. ?? Ready to revolutionize your customer engagement? Let's embark on this journey together! Find out more at www.goqueueless.com #CustomerEngagement #DigitalTransformation #Queueless

Uncover the Financial Impact of Future-Ready Contact Centers ?? Discover how investments in AI, cutting-edge tech, and customer engagement can drive substantial returns. Our follow-up article delves into the monetary aspects, highlighting clear financial benefits that forward-thinking businesses can achieve. ???? Read our analysis at https://lnkd.in/gtNZV8BP #FutureReady #ContactCenter #FinancialReturns #AI #CustomerEngagement

The future is coming. Is your contact center ready? ??? Mark your calendars for Wednesday, June 26th at Noon ET for an insightful webcast hosted by Queueless. ?? Join industry leaders Jennifer Lee, President & Co-CEO at Intradiem, Matt Bruno, VP of Revenue at Laivly, and Jason Hiland, EVP Sales and Marketing at CollaborationRoom.ai, as they share their expertise on the cutting-edge technologies shaping the future of customer service. ?? Facilitated by Jim Simmons and Craig Florio, Executive Directors at Queueless, this panel discussion will explore innovative approaches and trends in contact center operations. ?? Don't miss your chance to learn from the visionaries who are paving the way towards personalized and efficient customer engagement. Register now to secure your spot! Learn more and register at https://lnkd.in/gvJHjCF4 #FutureReady #ContactCenter #Innovation #CustomerEngagement #Webcast

At Queueless, we're committed to aligning our goals with yours. Here's how we measure success together: IVR Containment: Streamlining customer inquiries and support to optimize IVR utilization. Chatbot Containment: Maximizing chatbot interactions to resolve queries and support requests efficiently. Average Handle Time (AHT): Minimizing the time it takes to handle customer interactions for enhanced efficiency. Idle Time: Optimizing agent productivity by reducing idle time and maximizing resource utilization. First Call Resolution (FCR): Resolving customer issues on the first contact to enhance satisfaction and efficiency. Customer Satisfaction (CSAT): Ensuring exceptional customer experiences to drive satisfaction and loyalty. Net Promoter Score (NPS): Fostering customer advocacy and loyalty through positive experiences. Your success is our success! Let's achieve greatness together. Find out more at www.goqueueless.com #KPIs #CustomerSuccess #Queueless ??

At Queueless, we're proud to collaborate with top-tier partners who share our vision for holistic solutions and customer-centric innovation. Together with Versay, Prosodica, Vail, WFM Labs, Intradiem, Laivly, and CollaborationRoom, we're transforming the landscape of customer service. Stay tuned for exciting developments as we continue to empower businesses to reach their full potential! Find out more at www.queueless.com. #Queueless #Partnerships #CustomerServiceInnovation ????

Discover the transformative power of AI-enabled speech and predictive analytics as Craig Florio leads this Customer Contact Week discussion on how one company achieved an incredible 96% self-service containment rate. Join us at Caesars Forum, Forum D, for this insightful presentation. The value of self-service automation lies not just in machine sophistication, but in the customer experience and resolution rates it delivers. Despite advances in AI technology, many fail to create real value, resulting in poor customer experiences and lower than expected containment rates. In this talk, Craig will demonstrate how a simple insight about human behavior led an expert to continually improve automated systems to previously unattainable containment levels while enhancing customer experiences every step of the way. ?? Don't miss out on learning: ? Why understanding what the customer says is not enough. ? The untapped goldmine of data most designers overlook. ? The right perspective to nudge customer behavior towards self-service. Get all the details at https://lnkd.in/d38MrmU Join us for an engaging discussion that will reshape your approach to customer service automation! #AI #CustomerService #SelfService #CaesarsForum ????