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Did you know that only 7% of car buyers purchase online? The majority still crave personal interactions. A recent survey by Cox Automotive reveals that personalized customer experiences are desired for up to 93% of sales. So by focusing on tailored interactions, you can imrprove customer satisfaction and repeat sales. Read more here to drive sales through better customer experiences. #CustomerExperience #AutomotiveSales #Personalization #Quantum5 https://hubs.ly/Q02ZBWYD0

Did you know that 96% of customers say customer service impacts their loyalty to a brand? As you already know, service advisors don't just answer calls, they build lasting relationships. Especially if they have proper training in communication, problem solving, and empathy. This is what really exceeds customer expectations and boosts retention for your dealership. Invest in your front-line heroes and you will watch your customer loyalty soar. #CustomerService #AutomotiveExcellence #TrainingMatters https://hubs.ly/Q02Z09KQ0

Did you know that a staggering 84% correlation exists between employee retention and customer retention in the automotive service industry. Service advisers are the backbone of customer trust and loyalty at dealerships. Yet, high turnover rates — with most advisers leaving before the crucial three-year mark — are costing dealerships both profitability and customer satisfaction. In his latest piece for Automotive News, Quantum5's own David O'Brien, dives into the challenges service advisers face and the steps dealerships can take to create a more supportive, sustainable work environment. If retaining both employees and customers matters to your dealership's success, this article is a must-read: https://lnkd.in/euUiPgHV #Automotive #CustomerRetention #EmployeeRetention #Leadership #Auto

Investing in training for your service advisors isn't just about their skills, it's a key strategy for boosting employee retention. Did you know that 66% of employees feel they need more training? If you empower your team, you will watch both your morale and performance soar. #EmployeeRetention #TrainingMatters #ServiceExcellence https://hubs.ly/Q02YP8yX0

In today's competitive automotive market, a customer's first impression is often shaped by their phone call experience. Did you know that 86% of consumers will leave a brand after just two bad experiences? Investing in specialized automotive phone training is an important tool for your dealership's success. Equip your customer service representatives with the skills they need to handle inquiries, resolve issues, and turn first calls into lasting relationships. Empower your team, enhance communication, and watch customer loyalty soar. Let's prioritize winning customer service together. #CustomerService #AutomotiveTraining #DealershipSuccess https://hubs.ly/Q02YgbK40

Customer satisfaction starts with the first phone call. Automotive is always competitive, so making sure you have an effective phone training in place is what separates dealerships. With 86% of consumers ready to leave trusted brands after just two bad experiences, investing in specialized phone training can transform that first interaction into a lasting relationship. Let’s turn inquiries into opportunities! #AutomotiveTraining #CustomerService #PhoneSkills #DealershipSuccess https://hubs.ly/Q02X-lYl0

Did you know that 36% of automotive employees consider leaving due to stagnant pay? Employee surveys can unlock insights to boost retention, enhance leadership, and elevate customer satisfaction. Foster a thriving culture by actively seeking feedback and implementing actionable changes. Happy employees lead to happy customers. #AutomotiveIndustry #EmployeeEngagement #Leadership #CustomerSatisfaction #DealershipSuccess https://hubs.ly/Q02XzSyl0

Unlock the full potential of your dealership with automotive surveys. From enhancing employee retention to boosting customer satisfaction, these insights are crucial for success in 2024. Discover how to transform feedback into actionable strategies for a thriving business. Read here to learn more. #AutomotiveIndustry #EmployeeEngagement #CustomerSatisfaction #DealershipSuccess https://hubs.ly/Q02XzVJ20

The service adviser turnover crisis remains an issue. As we near the end of 2024, retaining skilled service advisers has become more critical than ever. Let's prioritize strategies to foster long-term loyalty and stability in our teams. Take a look at what our very own David O'Brien had to say. #ServiceAdvisers #AutoStaffRetention #AutomotiveIndustry #Leadership https://hubs.ly/Q02XdTRL0

Exciting announcement featuring our very own David Farabaugh! Join us at the 4-day Tailgate Touchdown virtual event on November 18-21. GRAB YOUR TICKETS HERE: https://hubs.ly/Q02XdTmG0 165 expert speakers, 40 panel discussions, and the latest technology, processes, and information you need to know. You're not going to want to miss this. We hope to see you there. #Automotive #Leadership