If you were to look at your business a year ago, what percentage of repeat customers would you still have today? What about from 5 years ago? What cost leakages exist in your business? Are you missing out on more revenue opportunities from existing customers? If you're searching for ways to understand your customers better to increase your loyalty base and improve your profit, check out Gold Research Inc's free webinar, How to Increase Profits by Better Understanding Your Customer. In this exclusive webinar, Gold Research CEO Nitin Sharma and Chief Journey Mapper, Greg Tucker discuss: ?How business leakages and revenue opportunities with existing customers can be uncovered by embarking on customer journey work. ?Why organizations should never proxy the "voice-of-the-customer" in the journey mapping process. ?How research leaders can design the activation of insights to achieve the full benefits of customer journey efforts. Whether you're struggling with slowing sales or are not happy with gaps in customer understanding or are feeling frustrated with poor customer experiences or lagging innovation, this webinar is for you. For more than 50 years, Gold Research, Inc. has provided customized B2B and B2C Customer Journey Maps backed by quantitative and qualitative research. This is not a learning opportunity that you will want to miss. #b2b #business #innovation #opportunities #webinar #leaders #ceo #learning
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