The Arnold P. Gold Foundation

We are delighted to announce the 2025 National Humanism in Healthcare Medal recipients: ??Francis S. Collins, MD, PhD, visionary physician-scientist, former leader of the groundbreaking International Human Genome Project, and former director of the National Institutes of Health ??Dwight W. McBee, MBA, BSN, RN, CPXP, Chief Experience Officer and SVP at RWJBarnabas Health and patient experience innovator ??Susan Reinhard, PhD, RN, compassionate care policy advocate, Chief Strategist Emeritus at AARP's Center to Champion Nursing in America, and incoming Chair of the RWJBarnabas Health Board of Trustees ??Richard Sheerr, champion of human-centered healthcare and outgoing chair of the Board of Trustees of The Arnold P. Gold Foundation Please join us in congratulating these four extraordinary leaders! The honorees will be presented with their medals on June 3 at the Gold Standard Gala in New York City. This annual event is the Gold Foundation's major fundraiser of the year and provides crucial support for our mission of humanism in healthcare.? Learn more about the 2025 honorees and purchase tickets or sponsorships at?https://lnkd.in/eEeewHbj We hope you will join us for this inspiring evening! #HumanismInHealthcare?#GoldStandardGala?#HealthcareInnovation #CompassionateCare?#HealthEquity?#PhilanthropyInAction?#MedicalLeadership #HealthcareLeadership

Thrilled to facilitate a conversation with Chris Brainard and Michael Lentz about what it means to put the person at the center of care. When asked about how you create a culture that emphasizes kind, safe, trustworthy care, in short, humanistic - Chris shared that it’s a life-long journey- but by using the Medallia system, they were able to realize 10 years of the journey in only 2. That comprehensive system is one of the reasons The Arnold P. Gold Foundation knew we had the right partner to co-create the Medallia Gold Humanism Trust Tool. Good partners and resources make the difference- Lee Becker, Amber Maraccini, Shawn Swanson, MBA, and Kevin White lead and represent Medallia on the collaboration and the Gold Corporate Council, joining Gold leaders, including President and CEO Kathleen Reeves, MD, FAAP, and Judith Friedland, Brianne Alcala, and Pia Pyne Miller. Partners also include former Gold and Medallia colleagues, Richard I Levin MD, FACP, FACC, FAHA, Ann Bruder, Toni Land, MBA, BSN, CPXP, LCC, Hastie S., and Meike E. who collaborated with us to build out the research behind the Medallia Gold Humanism Trust Tool.

My first conversation with Kathleen Reeves, MD, FAAP about this summit was amazing. I can't wait to be in person with her in September and dive deeper into some of the ideas we talked about a few weeks ago. Thanks to The Arnold P. Gold Foundation for seeing value in the work we're doing at Moral Injury of Healthcare.

What a stellar Medallia Experience! We love seeing human-centered care elevated by healthcare, tech, nonprofit, & patient/customer experience leaders. Gold President and CEO Kathleen Reeves, MD, FAAP spoke yesterday on an amazing panel on "Raising the Bar for Social Impact" with Besa Pinchotti, CEO, National Military Family Association; Heather (Hui) Jin (She/Her), Global Head of Social Impact & Sustainability, Medallia; and Stefanie Wittner, Chief People Officer, Medallia. There's more today! If you are at #MedalliaExperience, don't miss Gold Chief Innovation Officer and SVP Elizabeth Cleek, Psy.D. at the session "Trust Factor: Elevating Experience and Loyalty in the Digital Age" at 10:45-11:30am PDT in Las Vegas with Chris Brainard, Patient Experience, UAB Medicine, and Michael Lentz, Vice President in Operations, Independence Blue Cross. #PatientExperience #CustomerExperience #innovation #healthcareleadership

We’re proud to share that The Arnold P. Gold Foundation has been recognized with Medallia’s first-ever Solution Innovation Partner Award! ?? Pictured here at the Medallia Experience Conference, from left: Medallia Global VP of Strategic Alliances Ellie Soleymani; Gold Chief Innovation Officer and SVP Elizabeth Cleek, Psy.D.; Gold President and CEO Kathleen Reeves, MD, FAAP; Medallia SVP of Global Alliances Eric Din; and Medallia Senior Director of Alliances Kevin White. We also very much appreciate the partnership of Medallia's Lee Becker, Lee Lee Paschal, Shawn Swanson, MBA, Amber Maraccini, and Bella Church. Medallia, a Gold Corporate Council member, collaborated with us to create the Medallia Gold Humanism Trust Tool, which measures six actions that have been identified by patients as signs of a humanistic healthcare encounter. Many thanks to Medallia for this honor and the support of humanism in healthcare. We look forward to more innovative collaborations ahead! #MedalliaPartner #CXExcellence #KeepingHealthcareHuman #HealthcareLeadership #HealthcareInnovation #PatientExperience

We're thrilled to announce a new plenary speaker for the 2025 Gold Humanism Summit: Wendy Dean, MD, an expert in moral injury in healthcare and author of "If I Betray These Words." Dr. Dean will be in conversation with Gold Foundation President and CEO Dr. Kathleen Reeves, MD, FAAP on Day 2 of the Gold Humanism Summit, Friday, Sept. 19, in Baltimore. Dr. Dean is the CEO and co-founder of Moral Injury of Healthcare, a nonprofit focused on alleviating workforce distress through research, education, advocacy, and consultation. She is the co-host of two podcasts, Moral Matters and 43cc. She has also written "Why It’s So Hard For Clinicians to Put Patients First." We hope you'll join Dr. Dean and us at the Gold Humanism Summit! #GoldHumanismSummit2025 #HealthcareLeadership #MoralInjuryAwareness #EmpathyInMedicine #BaltimoreEvents #HealthcareInnovation #MedicalEducation #PatientCenteredCare #WorkforceWellbeing@

This week is Match Week, when graduating medical students find out if they have "matched" into a residency program and where they are going for the next several years. It's an exciting time, and we are celebrating with so many of you. Congratulations! Thank you for taking this long road to care for patients with humanism. Thank you for seeing the person in front of you. Thank you for your kind, safe, trustworthy care. To those who did not match, we see you, too. Medicine still needs you, your humanism, your care. Humanistic doctors travel all kinds of paths.??? #matchday?#matchweek #humanismalways

We are delighted to welcome A.T. Still University-Kirksville College of Osteopathic Medicine to the Gold Partners Council! The Gold Partners Council is a group of leading schools, hospitals, and health systems that support humanism in healthcare and The Arnold P. Gold Foundation. We appreciate A.T. Still University-Kirksville College of Osteopathic Medicine's commitment to kind, safe, trustworthy care. Thank you for Dean Margaret Wilson, Associate Dean and Gold Trustee Dr. Trish Sexton, and all the deans, faculty, staff, and students who are helping to Keep Healthcare Human! #healthcareleadership #humanisminhealthcare #humanism #meded #medicaleducation

Keeping the human connection in healthcare might sound impossible to do in today's challenging business climate. But the truth is that kind, safe, trustworthy care also saves money. Humanistic care is the best care. And it is a good business practice, too. Thanks to Practicing Excellence and Stephen Beeson, MD for having Gold President and CEO Kathleen Reeves, MD, FAAP on the podcast. Listen to This Clinical Life on YouTube or any podcast platform.

Congratulations to the inaugural class of Gold Humanism Honor Society members at Hackensack Meridian School of Medicine! (And it was great fun to spot a mention of Dr. Arnold P. Gold rounding with Dean Jeffrey R. Boscamp years ago, plus a quote from President and CEO Kathleen Reeves, MD, FAAP in this latest newsletter. Thank you for sharing, Miriam Hoffman!)