Canopy

"We can help people understand what's happening at their property when something bad's going on, where that used to all be in the manager's head." Recently OpenTech Alliance's CEO Robert Chiti shared with Canopy's Steve Latham about how they think about supporting self-storage facility operators with automations. But how do these automations — e.g., for self-storage kiosks — ????????? That's where connected product leaders like Justin Johnson come in. Justin is a product manager at OpenTech, and today he's talking with Canopy's Nathan Rowe and Steve Latham about some of the ways OpenTech uses Canopy. They're going to get into: ? How OpenTech's shift to automation saved 50% of onboarding time with improved precision. ? Challenges OpenTech faced managing remote devices before Canopy ? Key examples of automations — like automated device reboots ? The benefits of fewer support tickets and a more proactive approach to customer service ? Future opportunities for remote management, including power cycling and API integrations The full recording of this conversation will be shared soon as it's ready to anyone signed up here: https://lnkd.in/eXXyQva8

This is going to be a great time. Looking forward to talking with the Canopy leadership on how they changed the game for our kiosks!

Canopy's Steve Latham and Nathan Rowe are sitting down with OpenTech Alliance's Justin Johnson to talk shop and you won't want to miss it. Johnson will be sharing with us: ? ???????????????????? OpenTech faced before Canopy ? How OpenTech's ?????????? ???? ???????????????????? ?????????? ????% of onboarding time with improved precision ? Key ???????????????? ???? ?????????????????????? — like automated device reboots, improved provisioning, USB control automation ... ? Achieving ?????????? ?????????????? ?????????????? and a more proactive approach to customer service ? Future opportunities for remote management, including power cycling and API integrations The conversation is happening next week and if you sign up (link below), you'll be sure to get notified as soon as the content drops: https://lnkd.in/eXXyQva8 P.S. If you have any questions for the team, throw a comment below!

I left. I was really low on gas, I put in 28 gallons at the RaceTrac down the street. - Walmart operates roughly 2,500 gas stations - Walmart has roughly 8 to 12 pumps per gas station - Walmart Fuel Stations roughly perform 100 to 300 transactions a day (based on how rural or urban the location is) Lets take the median of 10 pumps per site. So 25,000 pumps across the US. Lets say a minimal number of pumps are not functioning properly, how about 2%. 500 pumps not revenue generating. The national average is estimated at 11 gallons per transaction at a pump and the national average for gas in 2024 is $3.20 / gallon. So lets take the medium transactions a day at 200...Now it starts to add up. 11 gallons x $3.20 = $35.20 average transaction price $35.20 x 200 transactions = $7,040 lost revenue per day per pump. $7,040 lost revenue x 500 pumps = $3,520,000 98% availability results in a loss of revenue on average of $3.52 Million What is it at 5%(1,250)? $8.8 Million. <-- 95% availability! If Canopy can get your availability to increase 1 percent and take it from 95% to 96%, we can save you $1.76 Million. I got my ROI calculator out for 25,000 gas pumps. This doesn't event consider the advertisement loss that the pumps are taking as well.

Did you know that 65% of downtime can be attributed to issues related to configuration, network connectivity, software glitches, power disruptions or operating system faults?* New automated, self-healing monitoring platforms help enterprises: ??? Generate tickets automatically and early with automated monitoring? ?? Eliminate many manual support tickets with automated actions? ?? Reduce on-site repair visits, saving time and money #ITSupport #DigitalTransformation #Innovation *Canopy, “Overcoming Downtime: What 200K Down Devices Tech Us About Keeping Connected Products Up,” 2024. Uncover the secrets to keep your network running smoothly: https://lnkd.in/eRT9jbft

Do you like the “how stuff’s made” of best-in-class technical implementations? Chick-fil-A shares a lot of their work on edge computing, POS systems, monitoring, and IoT, here’s an article I worked on at Canopy based on some of their posted work. #rmm #POS #IoT

How does Chick-fil-A support QSR tech — fryers, POS systems, mobile ordering devices, more — at >3,000 restaurants? Through powerful edge computing technology ... ... Technology the Chick-fil-A team developed over years, in-house! ?????? ???????? ???? ????????? Using Kubernetes and computers the size of a No. 1 combo sandwich (IYKYK), Chick-fil-A manages thousands of devices across their restaurant locations in the United States. Their setup allows for better control over their kitchen equipment, point-of-sale systems, and more, while providing insights Most exciting, the Chick-fil-A tech team graciously published a lot of how they developed their approach to edge computing for everyone to learn from. Because Canopy exists to help automate remote device management for all kinds of technology, we spent some time with Chick-fil-A's content, landing on 5 learnings from their innovative approach to RMM at restaurants: 1. Prove it! (Start small) 2. The power of consistency 3. What turns data into an asset 4. Creating a virtuous cycle 5. How to think about building vs. buying Thanks to their edge computing technology, Chick-fil-A sees fewer system failures and faster service response times. They’re keeping things running smoothly without the need for on-site IT team. That's something we can get behind at Canopy — it's the power of remote device management automation. ???????????? ???? ???????? ????????? Read on with this article by Canopy's Allen Joiner Jr: ?? https://lnkd.in/eYyHCnM3 ?? #RMM #remotedevicemanagement #QSR #POSsystems #goCanopy

Harness the power of automation to stay ahead in self storage operations. At OpenTech, we’ve embraced automation to enhance operations and improve the customer experience. Our partnership with Canopy allows us to proactively manage devices like self-service kiosks and cameras, addressing issues before they even arise. Read the latest insights on how automation is transforming self storage operations in this blog post, and don’t miss the video discussion between our CEO, Robert Chiti, and Canopy’s Steve Latham on the future of remote device management. ?? #PropTech #SelfStorageInnovation #Automation #RemoteDeviceManagement

"[Canopy] is able to then react and run a program on the PC to fix the problem before we even know it." ?? Robert Chiti, CEO of OpenTech Alliance, recently shared with Canopy's Steve Latham how his tech support team automates remote device management for self-service kiosks and cameras at self-storage facilities. OpenTech uses Canopy to: ? reset + reboot Windows PC drivers ? identify issues with cameras — and then reset the cameras to fix issues ? monitor device temperature to understand longevity ?? grow operations + manage more kiosks without adding overhead Chiti shares how "our tech support team loves [Canopy] ... because it does a great job." The Canopy team is honored to have OpenTech Alliance as a customer — proud to support their growth as they innovate in self-storage technology. There's more Robert Chiti + Steve Latham discussed. Find their brief, 8 minute conversation at our website: https://lnkd.in/ecJdAr_d #goCanopy #remotedevicemanagement #selfservicetech #kiosks #rmm

When it comes to using software to remotely monitor and manage connected products, solution providers and enterprise service centers are often faced with the question of "build vs. buy?". I sat down with?Robert Chiti to hear how they worked through this dilemma at his company?OpenTech Alliance. It wasn't an obvious decision ... at first. You see, OpenTech Alliance builds connected products for self-storage facilities — products like: - access control systems - self-service kiosks - camera and security systems - electronic locks - (and a lot more) It's a wide range of connected products that OpenTech provides to help self-storage operators offload time-consuming tasks to run their businesses more cost-effectively - and make self-storage operations smarter. OpenTech recognized the need to offer their customer's ongoing monitoring and management services to help ensure that their deployed products provided the ongoing value to their customers. But that begged a question: Do they build their own monitoring solution? In the video below, Robert walks through how they thought about this question - and how they came to realize that Canopy best positioned for their current and future remote device management needs. Robert shared how people build "homegrown systems" but don't judge those systems the same as they would an external solution they'd buy. "They give a lot more leniency to their own internal systems." The light bulb for Robert was when he realized how integrating with Canopy made it possible for OpenTech to manage more connected products (like cameras, for example), enabling them to focus on their core business while benefiting from an all-in-one ecosystem for monitoring + management ... with Canopy. Listen to how he puts it below. We talked about a lot more too, so in the comments find a link to a video with the full 8 min conversation we had, covering off on automations to reduce support costs, why self-storage is at the front lines of connected product adoption , and more. At Canopy we've got you covered! #ConnectedProducts #RemoteDeviceManagement