Glia

90% reduction in wait time and a 980% increase in digital branch account openings. Say less! When a merger with Columbia Bank led to increased calls, longer wait times, and a frustrating customer journey, Umpqua Bank knew they needed a solution built for the high demands of its larger customer base. Enter Glia’s Interaction Platform. What was once a clunky process quickly transformed into a seamless digital customer experience, ensuring Umpqua's ‘People-First’ promise remained true. Check out their full story and discover the other results they achieved.

Legacy CCaaS vendors penalize your growth with per-seat, per-minute pricing and hidden fees. ?Introducing Priceless Pricing?: One predictable price. Unlimited growth potential. No usage limits. No surprise charges. No barriers to scaling your operations. Just pure focus on what matters—growing your business. ?? #CCaaS #CX #Pricing

?? Credit unions face a critical moment as their members demand smarter, faster, more personalized experiences. What makes winners stand out: they're moving beyond AI buzz and implementing solutions that deliver measurable results. In this must-watch #GAC25 interview, our own Paul Sheets joins Mike Lawson on CU Broadcast to discuss how Glia's AI for All? approach transforms member experiences while driving ROI. Watch the full interview to learn how your credit union can lead in the AI era ?? https://lnkd.in/gwDTchfj #CreditUnions #AI #MemberExperience #DigitalTransformation

???Hey #CBALIVE25 attendees! Drop by booth 33 to see Amber Gest, Juan Mas and Robert McIntyre in action and learn how your bank can level up with Glia's ChannelLess?, AI-powered platform. ?? Be sure to stop by today (Monday) for a custom monogrammed luggage tag ??? #banking Consumer Bankers Association

Looking for a banking solution that works as hard as you do? Learn from Granite Credit Union! Their traditional CCaaS solution left their members' digital experience lacking at best—and, for many, completely inaccessible. Glia understands that your members’ needs are vast and diverse. That's why you need a system built to seamlessly navigate even the most complex challenges.

?? What if you could get answers to anything you needed to know about your contact center operation— simply by asking? In his latest article, Patrick Russell explains how cutting-edge #AI, machine learning, and natural language processing models will transform Workforce Engagement Management (WEM) by providing both specialized and non-specialized managers with insights into every aspect of their contact center operation. ?? Read the full article to discover how AI is transforming WEM, and stay tuned for exciting new Glia features that put powerful operational insights at the fingertips of every contact center leader.

Does one of these six sound a bit too familiar? If so, your contact center tech might be keeping you in the past. Prepare for the future and turn your contact center into your competitive edge.

AI has entered the chat… and is making reports… and briefing the boardroom. ? There’s no denying that AI and customer support are more intertwined than ever before. From conversational chatbots to Agent Assist, manager support, and reporting, artificial intelligence is changing how businesses engage with their customers. AI is transforming the contact center but the real question is—where are you seeing its impact?

Traditional CCaaS pricing models are hopelessly outdated. If you are working with a pay per-seat vendor, ask yourself: ?? Are you charged more as you grow your operation? ?? Are you up-charged if you exceed a certain minute usage per month? ?? Are you charged extra for storage of transcripts, recordings, etc.? If the answer is yes, your vendor is showing very little interest in helping your organization become more efficient. Read our latest blog from Rick DeLisi that explores this idea and emphasizes the importance of transparent pricing models for contact centers. ?? https://buff.ly/kKUzdB3

Heartland Credit Union is redefining consumer banking by embracing digital innovation in their contact center. In this guest blog, Rick DeLisi, Lead Research Analyst at Glia highlights the impressive results from upgrading Heartland CU’s operations: ?? 62% reduction in abandonment rates ?? 40% decrease in average handle time ?? 42% increase in account holders' service capacity Learn more about how Heartland CU's modernized contact center is meeting the needs of their digital-first members. https://bit.ly/3DiegAY #DigitalInnovation #Fintech #DataDriven #TechFin #BankingTransformation #AlkamiColab