Glia

Credit Union Achieves the Impossible: Handles More Customers While Slashing Wait Times! ?? Think long queues and frustrated members are inevitable as business grows? Think again! Azura Credit Union won an award for proving otherwise. In just one year, they've reduced abandonment rates to a jaw-dropping 0.65% and achieved a 91.97% monthly service level. Their secret weapon? A cutting-edge Unified Interaction Management approach with a ChannelLess? architecture. It's not just tech jargon–it's a game-changer that lets members seamlessly switch between chat, video, and phone without losing their place in line or repeating themselves. Azura's success isn't just good news for their members–it's a glimpse into the future of customer service for all industries. Curious about other companies revolutionizing the way they do business? Explore more award winners: https://buff.ly/3UUzAls #GliaCatalyst #Interact2024 #CustomerServiceRevolution #CreditUnion #AwardWinningService

Insurtech breakthrough: Award-winning company slashes wait times by 55% and cuts abandonment rates in half! ?? Covered Insurance clinched a Glia Catalyst Award, setting a new gold standard in customer service for the insurance industry. Here's why it matters to you: ?? Peak Performance: Maintained service levels above 80% during high-volume periods ?? Lightning-Fast Response: Achieved a staggering 55% decrease in average wait times ?? Customer Retention: Slashed abandonment rates by an impressive 52% How did they do it? By leveraging Unified Interaction Management (UIM), Covered Insurance created a seamless, personalized experience across all agent touchpoints. Ready to revolutionize your customer service and see similar results? Discover how other industry leaders are reshaping financial services: https://buff.ly/4fMi0Z5 #InsurTech #DigitalTransformation #Interact2024 #GliaCatalyst

Revolutionary customer service saves bank 376 hours, wins industry award! ?? Umpqua Bank has led the charge in digital-centric customer service, earning them a Glia Catalyst Pacesetter Award. Using cutting-edge technology, Umpqua has seamlessly connected their web, mobile, and phone support into one super-smart system. The result? Happier customers and a more efficient bank. Umpqua's success shows how embracing innovation can transform the banking experience for everyone. Curious about other game-changers in the industry? Discover all the Glia Catalyst Award winners reshaping customer service: https://buff.ly/3ObiOLi #FutureOfBanking #CustomerFirst #InnovationWins #BetterBanking #Interact2024 #GliaCatalyst

?? ???? What do Netflix, transatlantic flights, and the New York Knicks reveal about customer expectations in 2025? Hint: It’s a whole new ballgame. Read a blog from Glia CEO Daniel Michaeli to learn why ?? https://buff.ly/4hVifCN #CustomerService #ContactCenter #DigitalTransformation #CX #CustomerExperience

? Banking at the Speed of Light: Service 1st Federal Credit Union Wins Big! ?? Imagine getting your banking questions answered in just 18 seconds instead of waiting over 3 minutes. That's exactly what Service 1st FCU achieved, earning them a prestigious Glia Catalyst Award! Here's how they're revolutionizing member service: ? Slashed wait times by 90% (from 193 to 18 seconds!) ? Dramatically reduced time spent handling each interaction ? Cleverly used AI to supercharge human-customer relationships Service 1st isn't just talking about digital transformation - they're living it. By blending cutting-edge tech with a personal touch, they've created a banking experience that's fast, efficient, and actually enjoyable. Curious about how other financial institutions are upping their game? Check out all the innovators: https://buff.ly/40MzJv6 #FutureOfBanking #CustomerServiceWins #FinTechInnovation #BetterBanking #Interact2024

"This year, we have launched sophisticated AI-driven solutions, expanded strategic industry partnerships and introduced new integrations, ultimately empowering #insurance companies to meet the demands of a rapidly changing market." Learn more in FinTec Buzz on how we are transforming the way insurers interact with policyholders and agents: https://buff.ly/3UUsCND #Insurance #InsurTech #UnifiedInteractionManagement

Congratulations to Quontic, a Glia Catalyst Award winner! ?? Quontic Bank has revolutionized digital banking with their innovative use of our Unified Interaction Management (UIM) platform, achieving remarkable results: ? 58% reduction in digital volume handling time ? Email volume cut from 38% to just 5% of interactions ? Significantly increased customer satisfaction scores Their commitment to providing an exceptional customer experience has truly set them apart in the financial industry. By leveraging Glia's platform, Quontic Bank has created a seamless ChannelLess? experience, enhancing both customer satisfaction and operational efficiency. Learn more about our Catalyst Award winners: https://buff.ly/4hQKAu3 #GliaCatalyst #UIM #DigitalBanking #FinTech #Interact2024

Credit Unions: Don't Fall Behind in the Digital Race! Our own Andrea Argueta shares critical insights in CUSO Magazine on why prioritizing member experience is non-negotiable for credit unions in today's digital landscape. ?? Key takeaways: ? The digital imperative for credit unions ? Strategies to enhance member loyalty ? How to avoid becoming a digital laggard Credit union executives: This is a must-read to stay competitive in 2024 and beyond! Read the full article here: https://buff.ly/4fq39Um #CreditUnions #DigitalTransformation #MemberExperience #FinancialServices What's your credit union's biggest digital challenge? Share below! ??

AI Revolution in Financial Services: Learn from Signal Financial Federal Credit Union's Success! ?? Join us for an exclusive webinar featuring Signal Financial FCU's game-changing AI implementation. Discover how they leveraged Glia's Unified Interaction Management platform to transform member experiences and boost efficiency. Hear about their impressive results: ?? 25% increase in first-contact resolution rate ?? 30% improvement in customer satisfaction scores ?? 15% reduction in average handle time ??? Date: November 20, 2024 ? Time: 2:00 PM ET Don't miss this opportunity to stay ahead in the rapidly evolving financial services landscape! Register now: https://buff.ly/3O9052W #AIinFinance #DigitalTransformation #CustomerExperience #FinancialServices #CreditUnion

Today, Glia and our partner Insurity took the stage at #CCUSA, showcasing the power of our partnership and how #insurers can strategically deploy AI across voice and digital interactions for more efficient claims communication. As we reflect on our last insurance event for this year, we are proud of the new partnerships, product launches and industry recognition, fueling our momentum to be at the forefront of insurance innovation. Discover more as we continue to innovate and drive positive change across the industry: https://buff.ly/3VbNqjR #ClaimsManagement #InsuranceInnovation