Gleen

?? Introducing Gleen AI Shopping Assistant: Revolutionizing E-commerce We're thrilled to unveil our latest innovation: Gleen AI Shopping Assistant, the conversational experience that turns casual browsers into delighted customers. ?? The Challenge: Shoppers are browsing but not buying. In online retail, 80% of products remain hidden gems, buried beneath irrelevant search results with outdated filters. ?? The Solution: Gleen AI Shopping Assistant engages customers with intuitive, conversational interactions. Imagine a shopping companion that listens, comprehends your needs, and guides you to the perfect product. What AI Shopping Assistant can offer: ? Tailored Product Recommendations: Personalized suggestions aligned with each shopper's unique preferences. ? Conversational Guidance: Ask questions, compare items, and discover products effortlessly. ? Frictionless Conversions: Gentle nudges and timely promotions to reduce cart abandonment and boost sales. Ready to transform your online retail experience? Learn more at https://hubs.li/Q02K8d_m0

"AI Hallucinations? Not on Our Watch! ???? Imagine this: Your customer support AI delivers a response so polished, detailed, and convincing, you'd think it was crafted by an industry expert. But there’s one big problem—it’s completely wrong. ?? It's called AI hallucination, and while it’s rare, the impact is anything but minor. Trust erodes, customers second-guess every interaction, and your team ends up scrambling to rebuild confidence. So, what if your AI could self-correct in real time, giving your team and customers the confidence they deserve? Introducing Gleen's Correction Agent: Our most impactful update yet. It learns, adapts, and delivers unparalleled accuracy every time. ?? ?? Curious to know how it works? We’ve broken it down and shared why this is a game-changer for customer experience teams everywhere. ?? Read the full blog to get all the details: https://hubs.li/Q02Z06b-0

?? We’re Honored to Support Healthy Pregnancy Hub! ?? We're beyond excited to welcome Healthy Pregnancy Hub / Grossesse en Santé to the Gleen family! This pan-Canadian platform, an initiative at Sainte-Justine Hospital in Quebec, focuses on guiding families through medication use during pregnancy. With Gleen AI, Healthy Pregnancy Hub can seamlessly provide support in both English and French, ensuring every family feels understood and cared for. A heartfelt merci to Grossesse en santé (Healthy Pregnancy Hub)) for placing your trust in us. We’re thrilled to be part of your journey, supporting the incredible impact you make every day. Here’s to making a difference together!

??? ???????? ???? ???? ?????????? ?????????? ?????? ?????? ???????????????? ?????? ?????? ???????? ???? ????????-????????? A year ago, we pioneered hallucination detection in conversational AI. While others were still grappling with the basic RAG, we built the industry's first anti-hallucination layer. But there was a catch... When our AI detected potential inaccuracies, it would simply say "Sorry, I can't help with that." Safe? Yes. Helpful? Not really.Our users deserved better... ?? ??????????, ????'???? ?????????????? ?????? ?????? ??????????! Introducing the ???????????????????? ?????????? - our revolutionary approach to AI accuracy. Instead of just detecting errors, it now: ? Identifies potential inaccuracies in real-time ? Analyzes the discrepancies ? Automatically regenerates correct responses ?????? ????????????? ??? 100% reduction in AI hallucinations ? Always accurate responses And the best part? This feature is now available to ALL our customers at no extra cost. This isn't just an upgrade - it's a complete reimagining of how AI can serve humans better. Who else is excited about the future of self-correcting AI?#AI #Innovation #TechNews #FutureOfWork #ArtificialIntelligence Thoughts? Let's discuss in the comments below!? ??

We've been hosting unforgettable evenings of fine dining, bringing together top eCommerce leaders to dish on how Generative AI is transforming the industry. ??? The conversations have been as rich as the cuisine. Here are some standout takeaways: ?? AI is inevitable. Brands know they must adapt or fall behind, but cutting through the noise is a challenge. ?? Voice and identity matter. Consumer brands worry AI won’t truly reflect who they are. ?? Customer support is going proactive. It’s no longer just about solving issues—now it’s driving sales. Exciting stuff, right? Stay tuned—more gourmet dinners are coming to a city near you. ??

?? How SKF Turned Customer Support Chaos into Seamless Service ?? ?? Supporting a global, multilingual customer base across different time zones is tough. Super Kilometer Filter, a top eCommerce player for German automotive parts, was drowning in translation issues, time zone headaches, and customer frustration. ??? They evaluated over a dozen AI solutions, but nothing worked—until they found Gleen AI. The Game-Changing Results: ?? 61% resolution rate for complex queries ??100% boost in customer satisfaction & response times ?? Empowered CRM teams, working faster and happier “We’re thrilled with Gleen AI. It’s a lifesaver for our team,” said Davit Lomidze, CEO of SKF. Want to revolutionize your support like SKF? Check out the full story: https://lnkd.in/gTg9aE_B

Just read McKinsey's latest report on e-commerce, and wow - the numbers are mind-blowing! The retail world is about to witness its biggest transformation yet. We're talking about e-commerce growing from $4T to potentially $20T by 2040. But here's what really caught my attention - the intersection of AI and e-commerce is where the magic happens. At Gleen, we're seeing this firsthand. Our customers are achieving higher conversions and a significant number of customer queries are handled by AI. Not just basic stuff - we're talking about complex product recommendations and real-time support that actually helps customers make decisions. The most exciting part? We're just getting started... As someone building in this space, I can tell you - the next few years will completely transform how people shop online. It's not just about adding an AI chatbot to your store anymore. It's about creating shopping experiences that truly understand what customers want. If you're in e-commerce and haven't started your AI journey yet - take that first step. The gap between early adopters and laggards is widening every day. The future of retail is AI-powered, and it's happening faster than we think! (h/t to Yang Zhou for bringing it to attention first.) #Ecommerce #AI #RetailInnovation #FutureOfRetail

Layoffs in tech are, unfortunately, becoming all too common. The recent round at #Freshworks—a company we’re proud to integrate with and augment—reminds us of the real human impact behind these headlines. At Gleen, we’re in a different position: we’re ?hiring?. We’re seeking a BDR and an Account Executive to join our growing team. Gleen stands apart by delivering hallucination-free, fact-based AI that empowers companies to provide accurate, on-brand support and personalized shopping experiences. This is your chance to shape the future of customer experiences with generative AI at an early-stage startup. And If you’re ready for your next adventure—or know someone who is—tag them in the comments. We’d love to connect!

Can AI Really Improve Customer Service? It could be a real asset. Here’s what it can do TODAY: ?? AI gives quick, tailored responses that (with the right solution) are on par with humans'. ?? Handling 50-70% of queries autonomously frees agents to focus on complex cases, effectively cutting costs. ? By instantly answering visitor questions, AI can help capture interest right when it matters most. The Challenges? Some CX leaders worry about hallucinations (inaccurate responses) and AI’s lack of human touch. Solutions: ?? Vet solutions carefully. Choose one that guarantees hallucination controls—test it, and don’t settle for anything less than AI that’s 100% hallucination-free. ?? As for empathy, AI has come a long way. Guidelines can be adjusted to add or reduce empathy in responses as needed.

Not all AI is built for security ?? In the rush to integrate AI, teams can’t afford to overlook security. Protecting sensitive customer data goes beyond just using a reputable AI provider—it’s about setting clear boundaries and understanding compliance essentials. ?? Don’t enter sensitive data in public AI tools Make sure agents never put customer details into AI platforms like ChatGPT. ? Verify SOC 2 Type II compliance Your generative AI provider and their subprocessors (like LLM vendors) should be SOC 2 Type II compliant—this is the minimum standard for protecting against data leaks. ?? Check for GDPR compliance if you’re in Europe If you or your customers are based in Europe, verify that your AI solution is GDPR-compliant and follows the Data Privacy Framework for any data stored in the US. ?? Ask for a private connection for extra security For even stronger privacy, ask your AI provider to use the same public cloud where your data is hosted and create a private link between your systems and theirs. Keep your customer data safe by making sure any AI you use meets these essentials.