Glance

The world’s largest and most security-conscious enterprises trust Glance to power their human-focused CX strategies. Our Guided CX platform, which includes our mobile collaboration capabilities, is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing. https://hubs.la/Q03dVwLw0 #GuidedCX #Cobrowse #Security

Artificial intelligence is reshaping how businesses interact with customers — but let’s be honest, AI alone isn’t the magic bullet for customer experience. The best results happen when AI and human expertise work together. AI can automate repetitive tasks, provide insights, and boost efficiency, but it’s the human touch that builds trust and lasting relationships. So how do you strike the right balance? That’s where the AI + Human Maturity Model? for Customer Experience comes in. This model is a practical guide for businesses looking to assess where they are today, where they can go next, and how to structure their teams to get the most out of AI and human collaboration. #AI #CustomerExperience #HumanExperience

Women are making waves in CX and technology, driving innovation and shaping the future in powerful ways. Today, we’re featuring Jackie Russ, COO/CFO of Glance, whose leadership and customer-first mindset fuel meaningful change. At Glance, we believe that keeping the customer at the center of every decision is the key to success. As technology evolves, a strong focus on customer needs ensures businesses stay ahead and deliver real value. Let’s continue to celebrate the incredible women shaping CX and tech. Tag someone who inspires you! #WomensHistoryMonth #SheElevatesCX #LifeAtGlance

People learn better by doing. In fact, according to Wyzowl, 90%+ of customers think that companies could do better when it comes to onboarding new customers. Glance lets your trainers provide a guided hands-on experience on any desktop, browser, or mobile app, putting customers in the driver's seat. https://lnkd.in/gsMveVWS #CustomerExperience #GuidedCX #Support

Bank of America is making banking easier—and customers are loving it. With 26 billion digital interactions last year, including 676 million chats with Erica, their AI assistant, the bank is proving that convenience wins. Nearly 38 million customers now rely on digital alerts to stay on top of their finances. Read more about how a seamless digital experience keeps customers coming back in CX Dive: https://hubs.la/Q03cXzyC0 #DigitalBanking #CustomerExperience #AI

Spring has sprung, and it's time for new beginnings! ?? Just like nature renews itself, let's refresh our commitment to exceptional digital experiences. With Glance, human connection is always in bloom. #GuidedCX #CustomerExperience #HumanConnection

March is a time to honor the trailblazing women who have shaped history and continue to transform industries — including customer experience and technology. Women’s History Month gives us an opportunity to recognize the brilliant women who are driving change, breaking barriers, and making customer experiences more seamless, innovative, and human-centered. At Glance, we’re celebrating the incredible women in CX — both inside and outside our organization — who are shaping the future with their expertise, leadership, and problem-solving skills. #WomensHistoryMonth #SheElevatesCX #LifeAtGlance

?? Feeling lucky? ?? May your customer experience be as magical as finding a four-leaf clover this St. Patrick's Day! Glance brings human connection to the digital world, making every interaction feel like a pot of gold. #StPatricksDay

Deliver seamless, real-time collaboration with Glance Remote Assist, a tool designed to enhance both agent efficiency and customer experience. During a remote session, the customer's browser is highlighted in yellow, clearly indicating an active Glance session. The color dynamically updates as control states change, ensuring both you and the customer stay visually in sync. Once remote control is approved, you can directly assist by filling out forms or making updates on their screen. This streamlines support and makes every interaction smoother and more intuitive. https://hubs.la/Q03bN6160 #CustomerService #GuidedCX #Cobrowse

We’re continuing our Women’s History Month celebration by highlighting the incredible women who shape the future of CX and technology. Yesterday, we kicked off by sharing insights from the women of Glance, and today, we’re featuring Deborah Breen, Senior Manager, Program Management: “???????? ?????????????? ?????? ????????????????????, ?????????????? ???????? ???????? ?????????? ???? ???????????????????? ?????? ?????????? ???????????????? ?????? ?????????????????? ???????? ?????????? ???? ?????? ???????????? ?????? ?????? ????, ???????? ???????? ?????? ???????? ?????????????? ???????? ?????? ?????? ?????????????? ?????????? ??????.” Throughout the month, we will share more wisdom from the talented women of Glance. Join us in celebrating by tagging a woman in tech or CX who inspires you! #WomensHistoryMonth #SheElevatesCX #LifeAtGlance