Glance

??This Thanksgiving, we’re incredibly grateful for the opportunity to help businesses create meaningful human connections in moments that matter. To our customers, partners, and team: thank you for being part of the Glance Guided CX journey. Here’s to unlocking even more opportunities to delight, retain, and grow together. Happy Thanksgiving from all of us at Glance! #HappyThanksgiving #Thankful

Customer service is changing rapidly, and the stats reveal what CX leaders need to know. From personalization to seamless journeys, these insights can guide decisions that truly delight customers. Discover how the landscape is shifting and what it means for you. ?? Learn more: https://lnkd.in/gUM-mpq5 #GuidedCX #CustomerService #DigitalTransformation

Predictive AI is transforming customer experiences by anticipating needs and delivering solutions before issues arise. The result? Faster resolutions, personalized interactions, and happier customers. ?? Industries are already benefiting: retailers are tailoring product recommendations, healthcare providers are predicting risks for better care, and financial services are enhancing fraud detection and trust. While technology leads the way, human empathy and oversight keep interactions authentic and customer-focused. Overcoming challenges like data quality and ethical considerations will set businesses apart in creating trust-driven, personalized journeys. Ready to see what predictive AI can do for your business? #GuidedCX #Cobrowse #CustomerExperience

According to PwC, 73% of consumers consider customer experience a key factor in their purchasing decisions, yet only 49% of U.S. consumers believe companies deliver a good customer experience today. This gap between expectations and reality highlights an urgent need for businesses to focus on closing it. Discover more insights like this in the 2025 ???? ????????????: ???? ?????? ?????????? ?????????????? ???? ?????? ???????????? ?????? report. ?? Read the full report here: https://lnkd.in/gv6zzfG5 #GuidedCX #CustomerExperience #CXTrends

Explore Glance's "2025 CX Trends" report on blending AI innovation with human empathy to deliver exceptional, trust-driven customer experiences. Read the Latest full News - https://lnkd.in/dgTqrSvG #CustomerExperience #AI #HumanEmpathy #PredictiveCX #DigitalTransformation #CXTrends2025 #HybridCX #CustomerTrust #SeamlessExperience #Innovation #HumanAI #CXMetrics #Glance #GuidedCX

Join us for Amazon Connect Live Demo to explore how Glance Guided CX seamlessly integrates human connection into digital experiences. See firsthand how businesses are transforming customer interactions by balancing AI with meaningful, human-to-human guidance. From joining sessions and launching collaboration tools to leveraging historical and real-time reporting, you’ll gain insight into creating frictionless, engaging customer journeys. ? Discover how Glance enhances key metrics like FCR, CSAT, and operational efficiency while connecting people at the moments that matter most. Register here: https://lnkd.in/d7ebYaJc #GuidedCX #CustomerExperience #AmazonConnect

Delivering seamless support across channels is what customers expect. Whether they’re chatting online, calling for help, or browsing a knowledge base, they want consistent, frustration-free interactions. An omnichannel approach makes it possible by unifying communication tools like social media, email, phone, and live chat. Customers can switch between channels without repeating themselves, creating a smoother experience. With the right tools and quick, personalized responses, businesses can strengthen loyalty while making every interaction feel meaningful. ?? #CustomerExperience #GuidedCX #DigitalTransformation

We’re thrilled to announce the release of our annual trends report: 2025 ???? ????????????: ???? ?????? ?????????? ?????????????? ???? ?????? ???????????? ??????! ?? This in-depth report dives into how businesses can harness the power of cutting-edge AI while keeping personalized customer care front and center to meet growing expectations. As customer satisfaction continues to evolve at the crossroads of AI and human-guided CX, this report reveals how organizations can embrace innovation without losing the personal touch that truly resonates with customers. Check it out and see how the future of CX is being shaped! Read the full report to learn more: https://lnkd.in/gv6zzfG5 #GuidedCX #CXTrends #CustomerSatisfaction

Digital banking is evolving fast, with banks focusing on seamless, secure, and personalized experiences to keep up with growing customer expectations. With over 216 million users expected by 2025, it’s all about convenience—managing finances anytime, anywhere, with tools that make banking effortless. By combining innovative technology, data-driven insights, and a human touch, banks are transforming how we interact with our money. ?? Whether it’s personalized advice, instant support, or intuitive mobile apps, the future of banking is tailored to you. Read more about digital banking here: https://lnkd.in/gV5kN9ZK #DigitalBanking #CustomerExperience #GuidedCX

Enhance your customer support experience with Glance remote assist—a tool for seamless, real-time collaboration. When you start a remote session with a customer, the interface highlights their browser in yellow, signaling they’re in an active Glance session. The color even changes as control states shift, keeping both you and the customer visually informed every step of the way. Once they approve remote control, you can assist directly by filling out forms or making updates on their screen, creating an efficient, user-friendly support experience. ?? https://lnkd.in/e5gK2WUG #CustomerService #GuidedCX #Cobrowse