John McCahan, former VP of Customer & Member Care at FTD Flowers, has cracked the code on rapid, effective agent onboarding — even during the holiday rush. Watch our on-demand webinar to learn how to turn new hires into customer service pros in record time → https://bit.ly/40eg6f3 #peakseason #customerservice #cxleaders #holidayplanning #cx
关于我们
Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams. Gladly was founded with the vision of a happier world where customers are back at the center of customer service. Today, Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more. For more on how we’re creating irrational loyalty for these brands and more, visit https://www.gladly.com/
- 网站
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https://www.gladly.com
Gladly的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- San Francisco，California
- 类型
- 私人持股
- 创立
- 2014
- 领域
- Customer Service Platform、Saas、customer service、customer experience、omnichannel、customer support、CCaaS、multi-channel、AI、automation、IVR、digital customer service、native voice和self-service
地点
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主要
获取路线
60 29th St
Suite 125
US，California，San Francisco，94110
Gladly员工
动态
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Share insights, talk trends, and toast the season at our holiday bash! ?? Join Gladly, Flip, OrderProtection.com, Hark, and Luminous at The Standard, East Village. Discover what's next in CX over drinks and bites. Plus, be entered for your chance to win a luxe Caraway Home cookware set — the perfect gift for the holidays. RSVP →?https://bit.ly/3CGhcqo #cxleaders #holiday #customerservice #customerexperience #NYC
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?? Want to know how some of the world's most-loved brands inspire lasting loyalty? Our analysis of over 7,000 Gladly community members and 300 customers reveals their winning strategies. Download our free report to discover the *5* proven traits that'll help you win the final rose from your customers (and send your competitors home) → https://bit.ly/3AIjfd1 #cxleaders #customerservice #cxtrends #customerexperience #guide
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What does 'Seriously Nice' airline service look like? For Breeze Airways?, it means empowering guests with digital solutions. Now, 69% of guests choose self-service options, and handle times are 45% faster. See their success story → https://bit.ly/3NTjNja #customerservice #customerexperience #CX #cxleaders #seriouslynice
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Ready to level up your AI metrics? Don't miss this on-demand webinar → https://bit.ly/3C33cqp Rothy's Head of CX, Lauren Inman-Semerau, shares insider tips on measuring what truly impacts customer experience. #CX #customerexperience #customerservice #cxleaders #AI #metrics
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Gladly转发了
Join Execs In The Know and Gladly for an exclusive CX Leaders Webinar featuring a powerful case study on how BSN SPORTS has transformed their customer experience using Artificial Intelligence! Mandi Geary, Director of Customer Service at BSN Sports, will share her journey—cutting through AI myths, overcoming misconceptions, and proving that #AI can enhance CX without losing the human touch. Register To Attend: https://lnkd.in/enJguJVW Here’s what you’ll learn: ? Debunking AI Myths – Understand and address the biggest concerns around AI in #CX. ? Real Benefits – Discover how AI can enhance #personalization, boost efficiency, and empower your team. ? Proven Impact – Learn the key #metrics BSN Sports uses to measure AI success in CX. Don’t miss this opportunity to learn directly from an industry leader. Reserve your spot now! #CXSuccess #CustomerExperience #leadership
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5 customer service AI trends shaping 2025, straight from leaders at Rothy's, Breeze Airways?, BSN SPORTS, & more → https://bit.ly/3YFnrC5 Take a sneak peek at what John Burke, VP of CX at Wine Enthusiast, thinks about the future of customer experience ?? #customerservice #cx #customerexperience #cxtrends #cxleaders
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Gladly转发了
Curious about how #AI can transform customer experience without sacrificing the human touch? Join Execs In The Know and Gladly for our upcoming #CX Leaders webinar on November 14th at 1 PM EST, "Debunking AI Myths: How BSN SPORTS Leveraged AI for CX Success"! Mandi Geary, Director of Customer Service at BSN Sports, will share her firsthand journey of navigating AI’s challenges, debunking myths, and driving success. Don’t miss these powerful insights—register now and learn how to make AI work for your CX strategy! ?? https://lnkd.in/enJguJVW What You’ll Learn: -Tackling common fears like “Will AI make our service less human?” -Real benefits of AI automation without losing #personalization. -Proven metrics BSN Sports uses to measure AI’s true impact on CX. #AIforCX #CustomerExperience #ArtificialIntelligence #Leadership
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Simple changes, meaningful results ?? By focusing on digital channels and guest empowerment, Breeze Airways? achieved: ?? 45% decrease in handle times ?? 69% self-service adoption ?? Industry-leading NPS See how they did it → https://bit.ly/3NTjNja #customerservice #customerexperience #CX #cxleaders #seriouslynice
Breeze Airways Pioneers Digital-First Service | Customer Story
https://www.gladly.com
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Ready to unwrap your holiday operations potential? ?? → https://lnkd.in/ejuP6hpt Join leading experts from Corso, ShipBob, and Gladly for an essential workshop designed to optimize your holiday performance. Learn how to: ? Transform post-purchase into profit ? Master real-time inventory management ? Navigate peak support demands efficiently ? Turn returns into revenue opportunities ? Perfect for Shopify merchants looking to create lasting customer relationships that extend well beyond the holiday season ? Register now → https://lnkd.in/ejuP6hpt #ShopifyCX #holidayprep2024 #cxleaders #customerservice
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