Guest recovery in Tattle just got a major upgrade ?? Get end-to-end tools for guest win-back and internal collaboration all within a single dashboard! A sneak peek into what's new: ? Centralize all back-and-forth guest correspondence ? Leave internal notes and memos for better collaboration ? Organize incidents with tags and automated alerts ? Mention and alert team members at any stage of recovery Among so much more! Check out more about Tattle guest recovery in the comments below ?? (or reach out to us for a quick demo!) #restaurants #guestrecovery #winback #cx
关于我们
Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by sending automatic survey emails through robust integrations with ordering or loyalty platforms that brands already use. Using existing third party tools and API integrations, we connect brands with their guests at every touch point of the customer journey. Tattle uniquely uses causation-based surveys to uncover root causes beyond traditionally ambiguous operational categories, and break down each category into actionable factors at a location level. Through our AI, we recommend the most opportunistic operational area for improvement at each of our partners' locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Hooters, Blaze Pizza, Bareburger, B.GOOD, The Halal Guys and many more.
- 网站
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https://www.gettattle.com
Tattle的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- New York,New York
- 类型
- 私人持股
- 创立
- 2015
- 领域
- Customer Feedback、Customer Retention、Actionable Customer Insights、Customer Repeat Purchases、Increased Customer Lifetime Value、Improved Customer Experience、Reputation Management、Customer Experience Management、CXM、Data Analysis、Mystery Shopper Programs、Customer Retention、Customer Journey和Restaurant Feedback
产品
Tattle
客户体验管理软件
Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by interacting with their customers where they make transactions. Using existing third party tools and API integrations, we connect brands with their guests at every touch point of the customer journey. Through our AI, we recommend the most opportunistic operational area for improvement at each of our partners' locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.
地点
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主要
US,New York,New York,10005
Tattle员工
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Michael “Schatzy” Schatzberg
?? Hospitality & Foodservice | ?? Investor | Technology & Emerging Brands | Restaurant Owner | TechStars Mentor | Advisor | Co-Founder & Managing…
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Jed Rosenzweig
tinkerer (noun. a clumsy repairer; a meddler.)
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Ashley Funicelli
Head of Product and Partnerships at Tattle
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Alex Beltrani
Founder/CEO @ Tattle | Improvement-Focused CX Partner for Restaurants | 1.7B+ Guest Sentiment Data
动态
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Tattle转发了
There exists a dilemma in the hospitality space: ?? On the one hand, restaurants need tons of guest feedback data, because more data = more informed decisions. ?? On the other hand, operators are struggling to instantly translate data into immediate solutions—action items that can be executed at the location level. The process that exists today is highly manual and tedious. It often involves the Area Managers, Training Mangers and General Managers analyzing thousands of guest feedback points, manually building playbooks, and reinforcing SOPs across locations. If you’re doing this manually, you could be spending WEEKS every quarter just tracking issues and coaching teams. ?So we asked: What if AI could do this instantly—and highly accurately? ?????????? ???????????? ???? ??&??, ???? ???????????????? ?????? ???? ??????????. AI Coach fuses guest feedback, your brand standards, and your execution guidelines into effective action plans for each restaurant location—automatically. No more spreadsheets. No more guesswork. Just clear, prioritized to-dos for every GM, every shift. And the impact? Record-high guest satisfaction within 60 days for Tattle customers currently using the coach across their locations. (Also huge shoutout to Cotton Patch Cafe, Brandon Coleman III, Colby Baird, Shelby Tucker for fine-tuning the first coach with us!) We believe the AI Coach is truly a game-changer for the hospitality space. More efficiency. More accountability. And more time spent on what actually matters—delivering amazing guest experiences. You can learn more about Tattle's AI Coach in a quick video linked in the comments below ?? #AI #restaurants #CX #guestfeedback
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Tattle转发了
?? #MURTEC is here and we’re ready to roll! Swing by the Tattle booth to see how we’re transforming restaurant operations with real-time guest feedback, AI-powered action plans, and the industry’s smartest CX platform. ?? Where to find us: Booth 851 ?? Bonus: Come say hi, grab some delicious cookies (shoutout to Tattle partner Crave Cookies), and check out our latest feature releases! #MURTEC2025 #Restaurants #GuestExperience #CX #AI
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Exclusive value perception data for restaurants, say whaaaaaat ?? How do your customers truly perceive the value of dining out? We've got the data to answer that. Included in our 5-in-1 Operational Benchmarking Report Bundle, our exclusive insights reveal how guests evaluate their restaurant experiences, which can then help you make smarter operational decisions. Don't miss out on this must-have industry intel. If you haven't checked it out, go to the comments section for a link to download! ?? #Restaurants #GuestExperience #CX
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Huge congrats to our partner Bonchon!! What a big accomplishment ????
?? Bonchon Hits 150 U.S. Locations! We are celebrating a major milestone with the opening of our 150th U.S. location! This milestone is a significant step in our journey, expanding the reach of our famous Korean fried chicken to even more customers. A big congrats to our team! ?? https://lnkd.in/dmGHTb2V #Bonchon #Milestone #Growth #FranchiseSuccess
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Ohhhhh boy, do we have some cool stuff to show you ?? Stop by booth #851 at #MURTEC to see the latest and greatest in hospitality's operational improvement and guest insights. Hint: It will be unlike anything else you've seen before... #restaurants #cx
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See if your restaurants are serving fast OR slow in our latest benchmarking report! Grab the report here: https://lnkd.in/d6tHeWVj
No, this isn't "Thinking Fast and Slow" by Daniel Kahneman... This is "Serving Fast and Slow" by Millions of Restaurant Guests! Jokes aside, this fantastic report by Tattle contains copious insights from the authentic guests of 250+ multi-unit restaurant brands. Dive into hospitality's satisfaction scores across the whole restaurant space, specific ordering channels (take-out, dine-in, delivery, etc.), and a variety of food verticals! Oh, did we mention 4 OTHER amazing 2025 reports are bundled with this one? Check the comments for a link to download the report! #restaurants #cx #guestfeedback #reports
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Tattle转发了
What do millions of guests think about restaurant hospitality? Find out in our NEW report! Our latest findings come as a free 5-report bundle, which gives you great insights into the hospitality category across the restaurant industry, individual ordering channels, and a variety of food verticals. Check the comments for a link to download the report! #restaurants #reports #cx #guestfeedback
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How does your brand stack up against 250+ multi-unit restaurant brands? ?? In this free ??-????-?? ?????????????????????? ???????????? ????????????, we've got amazing data on Food Quality trends (along with 4 other operational categories)! Get the scoop on how this area is performing within the industry as a whole, inside multiple ordering channels, and a variety of food verticals. Check the comments for a link to download the report! #data #restaurants #cx #analytics
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Tattle转发了
When Zippy’s Restaurants sought deeper insights into off-premise experiences, they partnered with Tattle. The result? ?? 11% improvement in attentiveness scores ?? 113,949 insights per store in 12 months ? 95.4% survey completion rate With seamless integrations and actionable insights, Zippy’s now has the tools to enhance operations and elevate guest recovery. “Tattle is self-serving, and we don’t have to wait to see the feedback come in.” – Monica Carpenter, Customer Service Manager at Zippy’s Ready to transform your restaurant’s CX? A link to the case study is in the comments! #CustomerExperience #Restaurants #cx #guestfeedback
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