Tattle

Welcome to the Tattle family,?Ike's Love & Sandwiches! Ever since its inception in San Francisco in 2007, this iconic brand has been transforming the sandwich segment and pushing the boundaries of bold, innovative flavors?tailored to each local market. This year, it's celebrated the 100-location milestone—and has become a Tattle partner! We can't wait to join?Ike's on their growth journey, and be the CX partner every step of the way??? #partnership #restaurants #sandwiches #cx #guestfeedback

This is one of my personal favorite things Alexander Kuzmanoff has ever developed at Tattle. His method makes it so easy to identify operational gaps, and it's just plain fun. I love it. This doc will give you a great overview on the Bullseye chart and how execs and operators are using this to go after areas of weakness in their brand or at certain locations. You can get the full doc, along with eight other guides, for free here: https://lnkd.in/dba5FqVd #restaurants #restaurantoperations #guestfeedback #cx

We always have a way to collect menu item-level feedback for your restaurants ?? Most of the time, Tattle can auto-populate a guest's ordered items in their survey to collect specific item-level feedback (thanks to our 35+ integration partners!) However, even if you don't have an integration, guests can upload a photo of their receipt, whereby Tattle automatically populates the items in the survey via image recognition. This way you can always get item-level insights from your guests—regardless of how they order! Check out how Tattle skyrockets guest feedback volume while maintaining data granularity here: https://lnkd.in/de_-igzg #restaurants #restaurantoperations #guestfeedback #menuoptimization #data

?? The 2024 Annual Restaurant Report is out! ?? We’re so excited to bring you Tattle's annual insights into the performance of guest experiences across the restaurant space. This is going to be your first peek into the industry's performance over the last 12 months as a whole! This report is compiled from 20+ billion guest feedback data points, sourced from 250+ restaurant brands and 11,000+ locations. If you want to grab your free copy, check the comments below for a link ?? #restaurants #restaurantoperations #cx #data #guestfeedback

Tattle Masterclass of the week: Every guest journey – whether that be anything from dine-in to delivery –?has its own distinct nature. That means they simply can't be treated the same. The most savvy restaurant operators would dig into each guest journey to identify the operational gaps and solve them. In our Masterclass guides PDF, we show you exactly how to accomplish that. You can get the full version for free, along with 8 others, right here ?? https://lnkd.in/dupHtUaq #restaurants #restaurantoperations #guestfeedback #cx

One of Tattle partners' all-time favorite features: ???????????????? ?????????????? ?? If you're a restaurant operator or leader managing multiple locations, this is the perfect place for you to benchmark all your locations by various metrics and operational areas, such as: ? Locations groups ? Channels (e.g. Dine-in, Delivery, Takeout etc.) ? Day parts (e.g. Breakfast, Lunch Dinner etc.) ? Operational categories (e.g. Food Quality, Speed, Accuracy etc.) ...and more! It's the perfect dashboard to understand how your teams are performing from an operational efficiency and guest satisfaction perspective. Curious to learn more? The demo video link is in the comments below ?? #restaurants #restaurantoperations #cx #guestfeedback #data

There are good and bad ways to benchmark your location performance. This, however, is the BEST way. Kudos to the team (and Alexander Kuzmanoff) for coming up with an amazing way to best identify high and low performers and track progress over time. You can get the full doc, along with eight other guides, for free here: https://lnkd.in/dupHtUaq #restaurants #restaurantoperations #cx #data #guestfeedback

Sometimes it's as easy as a button ?? Get more public reviews by directly linking your guests to your review pages at the end of a Tattle survey! We support 17+ review platforms and you can customize what review platforms you'd like to link to. Not to brag...but it's only a tiny nifty tool in the whole suite of Tattle's all-in-one CX platform ?? Learn all about our reputation management capabilities (and watch a demo!) in the comments below. #restaurants #restaurantoperations #cx #guestfeedback

Huh, what a peculiar find about basket sizes! Does this fall in line with your restaurant brand, too? In this playbook from Tattle's Masterclass series, we’ve got some interesting stuff in here to show you… ?? Get full access to this PDF here: https://lnkd.in/dba5FqVd ?? Check out our full Masterclass content here: https://lnkd.in/giX9_rbV #restaurants #restaurantoperations #cx #guestfeedback

Do your restaurants have the same problem collecting guest feedback ONLY through social media? ?? Granted, brands can use Tattle to manage all their social and online reviews, but social media alone can never be enough for guiding your restaurant operations. Beth Brewer explained how Burgerville, LLC transitioned from tracking only social media reviews to combining that with proactive Tattle surveys. The results are phenomenal: ? “Our in-store and drive-thru feedback?went up through the roof.” ? 1.07 million actionable feedback data points collected ? 56% increase in accuracy satisfaction ? 57% increase in speed of service satisfaction Check out more astounding results in the full case study in the comments below! #restaurants #restaurantoperations #guestfeedback #data #cx