Bloom

Building a high-performance remote team is easy. What does it take to build one, though? Sound direction and rock-solid communication. Here's how you can build yours ?? What else have you seen that promotes remote success? ?? #HelpYouHire #HireRemote #RemoteWork #SocialImpactStaffing #HireBloom

A bad night's sleep may cause a CEO to say things like: -Let's implement only AI for customer service, our customers won't tell the difference. -This BPO we outsourced support to, is not working, let's try a fourth one. -Using a staff augmentation agency is a waste of time. If you're that sleep-deprived CEO, please take a nap (we won't tell anyone) and then come talk to us about your customer service challenges. P.D: You'll start sleeping better once you get your first hire through us ??

Has the great resignation hit your US-based customer service team? ? While many companies are facing low retention rates (between 55%-70%) our clients are seeing their highest ever (between 90%-95%). Call center retention rates have been traditionally low, but it's getting trickier than ever to build a strong team that sticks for the long run. How are we turning the tides for our clients? We build teams exclusively with highly committed and highly educated people abroad. They're ready to hit the ground running, but local opportunities are scarce, so when they join one of our client's teams, it changes everything for the better. Meet Sergio F. from Argentina, for example: "Before joining Bloom, I was in a job that required me to be connected all day but paid only a few hours of that time. Now with Bloom I get fair pay, and I have my daily life organized, that allows me to study, spend time with my family and work in myself. Having a set income helps a lot during these particularly challenging times in my country, Argentina. With inflation getting higher and higher every month, working with Bloom provides me with a sense of stability and support that I would not experience otherwise." If you need someone like Sergio to join your team. Reach out. #SocialImpactStaffing #HireAbroad #CustomerService #ContactCenter #CustomerSupport #HireCustomerSupport

Here's sneak peek from our All-Hands that remote leaders and remote workers can benefit from: 1. Remote work allows people to Bloom where they're planted ?? People can get the best of both worlds: Their local culture, their family and their country while working for a company abroad earning premium salaries. 2. Dependability makes you a coveted asset ?? Show up to solve problems, do your part and stay committed. Being reliable and trustworthy are traits you should value when hiring as well as when you plan your professional growth. 3. Overachieving unlocks growth ?? Leaders are searching for other leaders to help them. Doing the bare minimum brings the minimum rewards. Ask yourself daily: How can I do more? What more should I be doing? *Leaders: How can you help your team improve their dependability? What do they need to become overachievers? *Remote workers: How can you develop tough dependability? In what areas are you still not stellar at? Stay tuned, more to come ??

Dear Leader: Increasing team performance isn't about more meetings and less flexibility. It's about using your influence correctly to achieve your vision. Use the following formula to move the needle even faster: Share clear expectations + Give access to proper tools + Effective delegation + Timely follow-up ------------------------ Efficient team Your team will trust you if you show confidence in where you want to go. They will follow. What's the most impressive thing you've seen a team/team member achieve when you showed confidence?

Talent doesn't always equal to outstanding work experience. Talent is also about the potential someone has to do a great job! Meet Alanis R. from Peru, this is her story: "Before joining Bloom I didn't have a job because no one wanted to hire a young woman without enough education or experience, so my finances were difficult, and my self-esteem was at rock bottom. Since Bloom hired me, I have gained a lot of work experience, I feel more confident in myself, and my finances have stabilized to the point of having peace of mind in my life." This is the kind of people we connect US companies with: Hard workers, persistent and talented. Companies need more people like Alanis and others that we are blessed to work with. More to come ??

Here's how to deliver feedback and make people love you. Out of the blue feedback sessions, or harsh feedback can cause employees to secretly (or openly) ?? start hating you. Here's how to do it the right way ??

Delivering feedback may be something you look forward to or something you'd love that wasn't in your scope of responsibilities. How do you feel about it as a leader?

How much could your life change with the right opportunities? This is the story of Tobias A. from Kenya: "Before Bloom, I could only find volunteer opportunities, and that was the only time I earned a little money. Then I went on selling clothes on the streets. I dropped out of school because I didn't have money to pay for my tuition fee and support my family. I was living in the slum areas where my family would get sick often because of a mosquito bite that causes malaria. Within the first year at Bloom, we achieved our dream of building a house. Bloom has changed my life and the lives of my family members. I can now buy school uniforms, books, admission fees and help my parents. I am now self-reliant." Making excuses for your current situation is the easiest thing to do. Doing something about it requires effort but this actually helps you make a difference. We are grateful to meet daily with so many people willing to do what it takes to make things better. Both on our client side as well as with the talent we connect with. What are some adjustments you've made in your life/career you are now proud of? #HireBloom #SocialImpact #TalentInsourcing

It's tough to pick one only, but which is your favorite aspect of remote work?