Start your new year with this!
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What should you, as a CXO, do first in the New Year? This is what I think. The idea behind the topic of our newsletter's first article today, is to provide you with a template which can act as a 'Living Document' throughout the year to help you build right capabilities, improve operational efficiencies and effectiveness of whatever function you own in your organization. Whether your "customer" is external (clients and consumers) or internal (employees, partners, or stakeholders), understanding their journey is essential to enhancing your function's effectiveness. And that's what you should do at the start of the year. ? Check this edition of 'The CXO Journal' to know how to do it. ? Do subscribe to this newsletter series and join more than 2K CXOs to get this series delivered into your Inbox directly, as and when we publish it. ? #ceo #cxo #customerjourney