George Mason University - Executive Education

This #FacultyFriday meet Excellence in Citizen Services program faculty lead, Amanda Chavez! Amanda Chavez, Vice President of Customer Experience at NuAxis Innovations, is an expert in starting and scaling customer experience (CX) and human-centered design (HCD) practices across the Federal landscape. Join Amanda for the Excellence in Citizen Services program starting February 2025 ?? https://lnkd.in/eC8p_hF3 #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #Faculty

This Thanksgiving, the Executive Education team at George Mason University extends our gratitude to our incredible community! We could not have accomplished everything we've done this year without you, and for that we are so grateful! As a reminder, the University will be closed today and tomorrow in observance of the holiday. We wish you and your loved ones a joyous and peaceful Thanksgiving! #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #Thanksgiving #Thankful

It’s official! Executive Education is heading to the Association for Talent Development (ATD)'s International Conference May 18-21!??? This year’s conference will be held in the nation’s capital (our backyard), Washington, D.C.!?This fantastic event brings together L&D professionals to acquire the latest insights and best practices for the industry. Save the dates and learn more about the conference????https://lnkd.in/d3Gqtq8 We'll see you there! #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CSuite #ChiefLearningOfficer

As we approach Thanksgiving and reflect on what we’re thankful for, it’s worth considering how gratitude fits into the leadership toolkit, and how proactively thanking individuals is more productive than thanking them after completing a task. In the article “Beyond the Thanksgiving Table: Professor Hooria Jazaieri Explores the Benefits of Expressing Gratitude in the Workplace”, Hooria Jazaieri and Executive Education faculty member Olivia (Mandy) O'Neill, highlight their co-authored research which found “that while expressing gratitude in advance does not ease the task or make it more enjoyable, it does increase the likelihood of persistence and effort throughout the process”. How do you express gratitude as a leader? Comment below ?? Read the full article here????https://lnkd.in/e6tE8UAa #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CSuite #Thanksgiving #Thankful #ThankYou #Gratitude?

This #FacultyFriday meet Excellence in Citizen Services program faculty lead, Martha Dorris! Dorris is the CEO and Founder of Dorris Consulting International, a consultancy dedicated to enhancing the lives of government customers, including employees, through improved government services. With extensive knowledge of government operations and expertise in citizen services and customer experience, Martha aids governments in increasing their efficiency and effectiveness in delivering exceptional services. She is also the Founder and President of the Public Service Leadership Academy, which aims to cultivate the next generation of leaders. Join Martha for the Excellence in Citizen Services program starting February 2025 ?? https://lnkd.in/eC8p_hF3 #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CX #Faculty

In Executive Education, we understand the critical role citizen services play in shaping thriving communities. The Excellence in Citizen Services program provides aspiring Citizen Services practitioners in government and industry sectors the opportunity to develop their proficiency in the business practices of CX and enhance their leadership skills and capabilities. During the program, participants will: ? Learn key strategies to secure leadership and stakeholder buy-in for transforming citizen services ? Understand how the government is implementing CX strategies and practices to transform service delivery ? Through a capstone experience, build a real-life project to apply CX practices to deliver services that cross multiple agencies, giving a practical experience and confidence to lead service transformation ? Build and lead teams to design and successfully implement customer experience strategies ? Develop and establish critical metrics for success through qualitative and quantitative research techniques ? Explore human-centered design techniques to address CX challenges and opportunities Ready to elevate your impact and lead the way in citizen service excellence? Learn more about the Excellence in Citizen Services program starting February 2025 ?? https://lnkd.in/eC8p_hF3 What other areas are important in transforming an organization's customer experience? Comment below ??

We're so glad we got to connect with attendees at the CX Summit hosted by the American Council for Technology - Industry Advisory Council (ACT-IAC) last week and showcase our newest Executive Education offering: Excellence in Citizen Services (CX)! This transformative program offers an applied learning experience to equip information technology, digital services and CX practitioners with the knowledge and skills to build, implement, and lead the citizen services strategy, resulting in a citizen-centric mindset across all functional areas. Don't miss your chance to join us (as well as faculty leads Martha Dorris and Amanda Chavez!) for the CX program starting February 2025! ?? https://lnkd.in/eC8p_hF3 #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CSuite #CitizenServices

Our Executive Education community shined at the Association for Federal Enterprise Risk Management (AFERM)'s annual summit! ?? We had such a fantastic time seeing so many alumni (many of whom were on the podium over the past two days!), current Chief Risk Officer (CRO) program participants, and advisory board members over the past two days! A big thank you to AFERM for hosting another great summit! Interested in joining us for the next CRO program? Learn more????https://lnkd.in/d-pRXzqB #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CSuite #Risk #RiskManagement

Congratulations to Karrenthya Simmons on receiving the Association for Federal Enterprise Risk Management (AFERM)/George Mason University Chief Risk Officer (CRO) program scholarship! This scholarship is named in memory of Jeanne Spencer, who was a friend to AFERM and instrumental in standing up the George Mason CRO program. The scholarship will be for use in the?Fall 2024 program, which began on October 23, 2024, and ends on March 5, 2025. #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CSuite #Congratulations #Scholarship

This Veterans Day, Executive Education expresses our deepest gratitude to all who have served and sacrificed for our nation. We thank our veterans for their commitment, resilience, and leadership, not only to their military roles, but also to their workplaces and communities.? It is a privilege to support and learn from these leaders and we thank our veterans for their service, courage, and dedication. #GeorgeMasonUniversity #CostelloMeansBusiness #ExecutiveEducation #CSuite #Veteran #ThankYou