Genesys

?? JUST IN: The 2025 State of Customer Experience report Consumers’ expectations are evolving quickly, and #CX leaders are facing new challenges every day. Our State of CX report, based on insights from over 5,000 global consumers and 1,000 leaders, highlights the top trends and technologies shaping the future of CX. What you’ll discover: ?? The leading AI-powered technologies transforming CX ?? The importance of delivering seamless, omnichannel experiences ?? Why CX budgets are shifting toward cloud platforms and AI ?? The gap between consumer expectations and reality Learn more about the report and get ready to future-proof your CX strategy:? https://lnkd.in/eBdDeTKU

Nell'era digitale, l'Intelligenza Artificiale gioca un ruolo cruciale nel migliorare la Customer Experience, offrendo interazioni più efficienti e personalizzate. Tuttavia, l'implementazione dell'AI senza considerazioni etiche può portare alla perdita di fiducia da parte dei clienti. L’84% degli intervistati nel rapporto Generational dynamics and the experience economy di Genesys si aspetta di essere informato quando sta parlando con un bot, rivelando chiaramente un bisogno di trasparenza. Le preoccupazioni per i pregiudizi degli algoritmi, la mancanza di trasparenza e l’uso improprio dei dati dei clienti sono tra le questioni più importanti di cui tener conto nel cambiamento. Le autorità di regolamentazione di tutto il mondo stanno intensificando gli sforzi, con quadri di riferimento come la legge sull’AI Act dell’Unione Europea, che stabilisce i parametri per la conformità. è fondamentale quindi che le aziende adottino un approccio etico all'AI, garantendo trasparenza, equità, rispetto dei dati personali e conformità ai quadri normativi. Nel nostro ultimo articolo, esploriamo l'importanza dell'AI etica nella Customer Experience e come le organizzazioni possono implementarla efficacemente. Approfondisci l'argomento qui: https://lnkd.in/eStW_TfH

Last week during #EnterpriseConnect, our team had the privilege of touring the facilities of our customer, Lighthouse Works. During the visit, we saw firsthand how Lighthouse Works integrates Genesys solutions to support their vision and enhance customer experiences. From the contact center to the fulfillment center, it was incredible to witness their impactful work and the demonstration of EquiVista Technology in action. We’re proud to be part of a journey that empowers individuals and fosters inclusivity in the workplace. Learn more about how #GenesysCloud is helping Lighthouse Works drive change:?https://lnkd.in/eVNWb6aR

We are proud to be awarded the 5-Star Award in the 2025 CRN Partner Program Guide for our Genesys Ascend Partner Program! ?? This recognition highlights our commitment to innovation, continuous support, and empowering our partners to achieve greater success and profitability. Learn more about our partner program: https://gsys.cx/3DGEJIJ #CRNPPG The Channel Company

The gap between #CX leaders and laggards is widening. And it can be attributed to this trend ?? Learn how you can stay ahead: https://gsys.cx/4iFqTFK

?? Introducing ?????????????? ?????????? ???????????? – where social media meets next-level customer experience orchestration. Ever wished you could connect deeper with your customers on social media? Now you can! With these NEW social listening capabilities, you’ll be able to: ?? Listen to social conversations and gather real-time insights on customer sentiment ?? Respond instantly across Facebook, X, and more – all in one place ?? Use AI-powered analytics to help make every interaction personalized and more proactive Social media is no longer just a place for marketing; it's a powerful tool for building meaningful customer relationships. Discover how Genesys Cloud Social connects voice, digital, and social media channels into one seamless, insightful experience ?? https://gsys.cx/4iDSDdP

Meet one of our AI trendsetters, Modivcare! By harnessing the power of #AI and the #GenesysCloud platform, Modivcare transformed how it delivers personalized experiences to its 34 million members. With AI-driven self-service capabilities, it has automated transportation scheduling, improved member and employee engagement, and enhanced workforce management. The team's success speaks for itself. Explore how Modivcare is reshaping customer service and employee experience and learn more from other innovators in our AI Trendsetters eBook: https://gsys.cx/42147Ry

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Say hello to a ?????? Genesys Cloud CX package ?? We've combined all of the robust voice, digital, and WEM capabilities from our existing packages, PLUS: ?? Genesys Cloud Agent Copilot ?? Genesys Cloud Journey Management ?? 30 AI Experience Tokens Deliver the next level of experience with Genesys Cloud #CX: https://gsys.cx/4iPwUiN

We're not quite done celebrating this win ?? If you haven't heard, last month, we were named one of G2's winners in the 2025 Best Software Awards. We ranked in the Top 20 for Best Customer Service Software Products — thanks to our customers! We’re beyond grateful for your amazing reviews and support. Here’s to even more outstanding service, innovation, and customer experiences ahead! https://gsys.cx/4kQrINw