The 2024 Gartner?? Critical Capabilities for Contact Center as a Service report is out, and Genesys ranks #1 in 3 of 5 Use Cases. ?? Global Contact Center Use Case ??♀??? Agile Contact Center Use Case ?? Customer Engagement Use Case We believe this recognition validates our commitment to delivering excellent #CCaaS solutions that empower businesses to excel in #customerexperience. See how we’re positioned for CCaaS Use Cases. ?? https://gsys.cx/3kuNOaK #CX
Genesys
软件开发
Menlo Park，CA 289,410 位关注者
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
关于我们
Genesys?每年提供超过250亿次的全球最好的客户体验。 我们以客户为中心，相信伟大的客户交互能带来巨大的业务成功。100多个国家的超过10,000家公司信任我们作为行业第一的客户体验平台。我们创建协调无缝的全渠道客户旅程并建立持久的客户关系。 凭借强大的创新记录和始终如一的愿景，Genesys是唯一获得顶级行业分析师认可的云和自建的客户交互解决方案领导者。 详见: https://www.genesys.com/cn
- 网站
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https://www.genesys.com
Genesys的外部链接
- 所属行业
- 软件开发
- 规模
- 5,001-10,000 人
- 总部
- Menlo Park，CA
- 类型
- 私人持股
- 领域
- Call Center Software、Cloud Contact Center、Customer Experience Software、Contact Center as a Service、Customer Self-Service、Workforce Engagement Management、Workforce Planning、Enterprise Call Center、Outbound Call Center Services、Digital Customer Engagement、Conversational AI、Chatbots、Automated Routing、Web Messaging、SMS Messaging和IVR Self-Service
产品
![点击此处查看Genesys Cloud CX]()
Genesys Cloud CX
客户参与度软件
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
地点
Genesys员工
动态
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AI adoption in the next 2 to 3 years will skyrocket! ?? Meaning that now is the time to figure out your #AI strategy. Get insight into how #CX execs are betting big on AI to drive long-term revenue and growth: https://gsys.cx/4dNpZDJ
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The next level of #CX means automated virtual agent interactions that don't just respond but truly ?understand?. Don't miss this #CXGreenRoom with Peter Graf, Genesys SVP of Strategy, as he dives into how #AI-powered virtual agents are reshaping customer experiences (and what's coming). Join us ↓
AI-powered virtual agents are transforming CX. Here's how.
www.dhirubhai.net
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Genesys Chief Technology Officer Glenn Nethercutt explains how agentic #AI will allow customer service automation to evolve into a more robust service in this recent CIO article, ?????????????? ????: ?? ?????????????????? ?????? ?????????? ?????????????????????? ?? https://lnkd.in/gt2rt6i9
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Did you know: 76% of retailers use #AI to tailor your shopping experience? ?? This holiday season, find out how to make #CX tech your secret weapon for stress-free shopping: https://gsys.cx/4i6wZin
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Serving over 300,000 customers, Beyond Bank Australia transformed its customer and employee experience by adopting the #GenesysCloud platform. Leaving behind its legacy platform that was difficult to update and customize, the switch to Genesys Cloud proved to be swift and smooth for Beyond Bank. Now, agents are being trained 50% faster and are receiving improved customer satisfaction scores, while Genesys AI functionality has helped decrease handle times by 13% and allowed chatbots to manage 60% of incoming chats. Read the full story: https://gsys.cx/3Zk3jqK
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Last year, our Genesys employees made a global impact—and we’re going to Go Big to close out 2024!?? Over the past few weeks, our #OneGenesys team has committed worldwide to give back, drive change, and build a brighter future! ??
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When we say CX and AI, you think: CHATBOT ?? And chatbots are great! As are lots of other CX technologies. ?? See all the ways you can jump-start your #CX with #AI-powered tech to drive more personalized, empathetic customer experiences ?? https://gsys.cx/3ZeWsyO
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