The 2024 Gartner?? Critical Capabilities for Contact Center as a Service report is out, and Genesys ranks #1 in 3 of 5 Use Cases. ?? Global Contact Center Use Case ??♀??? Agile Contact Center Use Case ?? Customer Engagement Use Case We believe this recognition validates our commitment to delivering excellent #CCaaS solutions that empower businesses to excel in #customerexperience. See how we’re positioned for CCaaS Use Cases. ?? https://gsys.cx/3kuNOaK #CX
Genesys
软件开发
Menlo Park，CA 287,511 位关注者
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
关于我们
Genesys?每年提供超过250亿次的全球最好的客户体验。 我们以客户为中心，相信伟大的客户交互能带来巨大的业务成功。100多个国家的超过10,000家公司信任我们作为行业第一的客户体验平台。我们创建协调无缝的全渠道客户旅程并建立持久的客户关系。 凭借强大的创新记录和始终如一的愿景，Genesys是唯一获得顶级行业分析师认可的云和自建的客户交互解决方案领导者。 详见: https://www.genesys.com/cn
- 网站
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https://www.genesys.com
Genesys的外部链接
- 所属行业
- 软件开发
- 规模
- 5,001-10,000 人
- 总部
- Menlo Park，CA
- 类型
- 私人持股
- 领域
- Call Center Software、Cloud Contact Center、Customer Experience Software、Contact Center as a Service、Customer Self-Service、Workforce Engagement Management、Workforce Planning、Enterprise Call Center、Outbound Call Center Services、Digital Customer Engagement、Conversational AI、Chatbots、Automated Routing、Web Messaging、SMS Messaging和IVR Self-Service
产品
![点击此处查看Genesys Cloud CX]()
Genesys Cloud CX
客户参与度软件
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
地点
Genesys员工
动态
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ONLY 15% of customers believe that brands deliver a connected experience across ALL touchpoints. Real-time journey optimization can change that! Learn from Genesys experts about: ?? Visualizing & analyzing customer behavior ?? Using data to enhance experiences across channels ?? AI empowering seamless self-service & routing ?? Watch now and start transforming your #CX: https://lnkd.in/efpQEG-m
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?? Rencontrez Florent Manaudou à Xperience France 2024 ! ?? ?? Date : 21 novembre 2024 ?? Lieu : Maison de la Chimie, Paris Nous sommes ravis d’annoncer que Florent Manaudou, champion olympique et source d’inspiration, sera notre invité spécial lors de l’événement. Ne manquez pas sa keynote exclusive, où il partagera son parcours exceptionnel et ses secrets de réussite. Au programme de cette journée dédiée à l’avenir de l’expérience client : des conférences et des ateliers sur les nouvelles stratégies d’IA générative, animés par des experts de premier plan. Accélérez votre avenir professionnel et laissez-vous inspirer par FLORENT MANAUDOU ! ?? Inscrivez-vous dès maintenant pour faire partie de cette expérience unique ! https://bit.ly/4666gwL #Genesys #XperienceFrance #FlorentManaudou #Inspiration #Innovation #IA #ExpérienceClient
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Kiwibank, the largest New Zealand-owned bank, is redefining customer engagement by leveraging #GenesysCloud for a seamless digital experience. By equipping its teams with customized desktops, enhanced AI features, and seamless integrations, the results came fast. In just five weeks since the switch, Kiwibank saw a: ?? 50% decrease in platform cost ?? 28% improvement in outbound productivity ?? 19% reduction in average handle time Whether its customers visit a branch in person or mobile bank on their phone, we are proud to help Kiwibank ensure experts are available when customers need them most. Read the full story: https://gsys.cx/3CjSCXm
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?Listo para ir más allá de los prompts? únase a nuestra próxima charla de Genesys en #SanTecDay con Santander Tecnología Argentina y descubra cómo la IA puede ser una verdadera aliada para su negocio. Exploraremos casos prácticos y compartiremos las herramientas para implementar soluciones de IA efectivas. ?Lo esperamos! Revise la agenda aquí: https://bit.ly/4eiJF2B ??? Hoy ? 16:30 h. ??Sala Cortázar, Paseo La Plaza, CABA #IA #negocios #tecnología
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?? A day in the life of a frontline agent ?? Hiring and training strategies ?? How to prevent burnout in high-stress roles ?? What’s next for CX and employee experience Get the inside look at how Harambee Youth Employment Accelerator supports its frontline agents and equips them to handle complex, high-stakes interactions with empathy and resilience. ?? Snag your seat ↓
Career Makers: Empowering CX Employees to Drive Client Successes
www.dhirubhai.net
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?? Bancolombia Summit X: Orquestando el Futuro ?? Gracias a quienes nos acompa?aron en "Bancolombia Summit X: Orquestando el Futuro" en Medellín, un evento donde se reunieron líderes y expertos de la industria para explorar las últimas tendencias y oportunidades en el modelo de CX para el sector financiero. ?? Durante el evento, logramos conocer de la mano de Santiago Ambroggio, Managing Director de Accenture Song las tendencias del consumidor del futuro con base en el estudio "Life Trends 2025". Además, John Aguilera, Sales Vice President en GNS nos capturó con su charla "Es momento de hacerlo personal". A través del concepto de "Orquestación de la Experiencia" con cada una de las interacciones de nuestros expertos: Luis Baquero, Genesys Sales Vice President NOLA, Mauricio Giraldo y Leonardo Ortiz quienes nos llevaron a través de un viaje de conocimiento, para finalizar el día interactuando en vivo con las soluciones de Genesys. Definitivamente una excelente oportunidad para aprender y conectar con profesionales dedicados a transformar el futuro de la banca. ?? Conozca más sobre Genesys: https://lnkd.in/eqWgxY5
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Us: ?? Genesys Cloud ?????????????? ?????????? is now available! ?? Them: Okay and how are they different from chatbots? Us: Spot the differences in these scenarios ?? ↓ Discover how virtual agents are changing the #CustomerExperience: → https://gsys.cx/3NPc6ui ←