Gallagher

Gallagher Animal Management’s Customer Experience Manager, Kelly Letcher, says although her role is relatively new to the industry, it has become increasingly essential for businesses around the world. “Customer experience (CX) has always been integral to a business's success, but we are starting to see more of a demand for it within companies. CX is influenced by how effectively a brand meets or exceeds customer expectations, so we are really starting to see the shift in business strategies to focus on how we are making customers feel," Kelly says. Kelly recently shared her insights at the NZ Tech Marketers Conference 2024, discussing why CX is essential in today’s market and outlining Gallagher’s approach. ? “Although it was a bit nerve-wracking, I was super excited to share why I think CX is more important than ever. I discussed how we leverage brand surveys, user research, website optimisation, and marketing automation to drive meaningful connections with customers. Customer experience is a true competitive edge in today’s world," says Kelly. ?? Read more about how Kelly's enhancing customer touchpoints with Gallagher: https://lnkd.in/gCiWXXzJ

A huge congratulations to Gallagher Animal Management's Tom Martin, who won NZ Young Tech Marketer of the Year at the 2024 NZ Tech Marketers Awards last week!

We know that AI is transforming the way many of us work, making tasks more efficient and helping us unlock new possibilities for innovation. As part of our AI pilot group, Gallagher people have found that technologies like Microsoft Copilot are more than just tools—they're becoming powerful partners that enable us to focus on what matters most. Today we're curious, how often do you use these tools?

As we head into one of the busiest times of the year, World Kindness Day, on November 13, is perfect reminder of the positive impact that small acts of appreciation can bring, especially in the workplace. Kindness often simply means putting other people’s needs before our own—sticking around for a few extra seconds to hold the door open for someone or offering to make a cup of tea for someone if they are busy!? Wellbeing is at the heart of protecting what matters most, and evidence has shown that helping others can benefit?our?own mental health and wellbeing. It can reduce stress as well as improve self-esteem and our mood, grow and enhance our support networks and encourages us to be more active. Here are five ideas to spread kindness in the workplace: 1. Say hi and ask how someone's day is 2. Help a teammate build their network 3. Bring treats or baking 4. Recommend a good book or movie 5. Buy/make a teammate a coffee

We have a number of new vacancies throughout #TeamGallagher, including: - Product Management Lead (Hamilton) - Sales Manager (Adelaide) - Software Engineer (Hamilton) - Security Solutions Trainer (Warwick) - Customer Service Representative (Melbourne) - Stakeholder Engagement Specialist (Hamilton) - Senior Data Engineer (Hamilton) - Inventory Controller (Melbourne) - Senior Operations Business Process Analyst (Hamilton) Head to our Careers Portal if you're keen to join our team of over 1300 people around the world, working to protect what matters most for our customers: https://lnkd.in/gUnpbGN

Get ready for a rare front-row seat to the extraordinary highs and the dream-shattering lows of life inside the Gallagher Chiefs and Chiefs Manawa squads across an entire season of Super Rugby. ??

For a growing number of Gallagher people, Microsoft Copilot is transforming the way they work and freeing up time for what matters most. ? Group Organisational Development Manager,?Simon, says Copilot has become his "extra layer of thinking" and helps him cut through time-consuming tasks. ? “It’s made those time-sucking activities so much simpler. Instead of watching a recording from start to finish, I’m able to zero in on essential actions and decisions. It takes time to get used to, but Copilot works alongside us, allowing us to be more efficient and effective in our roles,” he says. ? For?Gallagher Security's Technical Lead, Darrel, Copilot has made searching for documents, creating user stories, and building acceptance criteria so much easier. “It’s like having an objective guide to ensure consistency,” he explains. ? Dave, a Warehouse Manager in Canada, has found a unique benefit in Copilot’s ability to help him communicate clearly. When tasked with writing a difficult email, Dave struggled to find the right words quickly. That’s when Copilot stepped in, helping him craft a clear, professional message that hit all the right notes. “It lets me focus on what I’m trying to say, not just how to say it,” he says. ? As part of a pilot group to test the technology, these Gallagher people have found that Copilot is more than just a tool—it’s a partner that enables them to further protect what matters most for our customers.

When does a team become more than just a group of individuals? This was the question Gallagher Security's Solution Delivery leadership team tackled earlier this year, setting out to elevate their collaboration and effectiveness. The team took a deep dive into what it truly means to operate as a unified team. The outcome? A shared purpose and vision that now guides their work, keeping them focused on stakeholder communication, good transparency, change management, and strategic leadership. They’ve since refined their processes, set clear goals, and even made time to recharge together by tackling the 1,349-step Hakarimata summit track each week, where they chat about challenges and opportunities (if they can catch their breath). The result has been powerful. As value stream leader Scott Riddler puts it, “We got on well before, but the cohesiveness we now have is amazing to see the difference.” At Gallagher, we support our people to grow as teams and thrive at work. This is just one example of how our teams continuously push for excellence.

Last Friday, some of #TeamGallagher in Aotearoa New Zealand slipped into their gumboots and stood with young people across the country in support of Gumboot Friday. Sometimes mental health challenges can make it feel like we’re walking through mud, and gumboots represent the support we need to get through those times. ? Through Gumboot Friday, the?I Am Hope Foundation NZ?breaks down the barriers of cost and long wait times in the public health system and?ensures?rangatahi?(young people) are heard, provided with care and connection, and equipped with skills to create a better future for themselves and their whaanau (family). Consider making a donation to Gumboot Friday, only if you are able to, here: https://lnkd.in/d5rStEN

Gallagher Security's Business Development Manager,?Amanda Asbury, joined us in the United States in June. “I look after the Pacific Northwest region, covering Oregon, Idaho, Washington and Alaska. We have a lot of work ahead of us to break down barriers and raise Gallagher's profile in the region, but I believe we offer a superior product, and people understand that once they see it." ? “Day-to-day, I’m doing a lot of relationship building, including prospecting to finding potential resellers, integrators, and end users, and building/renewing relationships with local tech partners. We’re figuring out who's going to be a good fit to carry our product and expanding the network that we have out here." ?? “This company is an anomaly. Everybody likes to say they have a nice culture in their organisation, but that is truly the case here at Gallagher. I've never seen so much partnership and working hand-in-hand than I have here over my first four months!” Keen to join #TeamGallagher? Browse our latest vacancies here: https://lnkd.in/gUnpbGN