Gainsight

Gamification isn’t just for video games—it’s the secret weapon for driving real engagement.????? Points. Badges. Leaderboards. Rewards. They all tap into our natural love for achievement, competition, and, let’s be real, free stuff. When done right, it transforms passive users into active, invested community members. That’s exactly what Oleeo did with Gainsight CC and PX. Instead of relying on endless support tickets and one-off chats, they built a community where customers actually wanted to participate. How? By turning engagement into a game. Users earn points and climb 10 reward levels, unlocking swag, gift cards, and even free training in the Oleeo Academy. The result? More collaboration, faster answers, and a buzzing, self-sustaining hub of product experts. In just three months, Oleeo saw 4,110 new visitors and 67% of its registration goal hit—all while slashing support costs and boosting product adoption. With Gainsight, they didn’t just build a help center; they built a movement. Want to see how gamification can change the game? Follow the link in the comments to the full case study. ??

In the spirit of the Sweet 16, we rounded up 16 winning plays your CS org should be running—from embracing AI to proving revenue impact to scaling smarter through Digital CS. Here’s what made the cut ?? 1. Equip your CSMs with AI-powered insights (no more flying blind). 2. Start tracking CSQLs—Customer Success can generate pipeline. 3. Align Sales and CS around a shared revenue goal. 4. Replace gut feel with data when spotting churn risk. 5. Invest in a CSP to manage the reality of revenue. 6. Build a real expansion strategy into CS—not just a support play. 7. Ditch the manual work—automate digital journeys that scale. 8. Train your CSMs in commercial skills (negotiation, influence, etc.). 9. Use AI to uncover trends before they escalate. 10 Focus your DCS campaigns on behavior, not just segments. 11. Run recap emails that surface customer data, not just links. 12. Share value metrics with customers before they ask for ROI. 13. Prove the revenue impact of CS in board meetings. 14. Set up early warning systems for executive relationship gaps. 15. Collaborate with Product and Marketing—DCS can’t work in a silo. 16. Stop treating CS like a cost center. It’s your growth engine. How is your team building a championship-worthy CS strategy? Drop your thoughts below! #CustomerSuccess #Sweet16 #RetentionIsRevenue #CSPvsCRM #AIinCS #digitalcs

#AI isn’t replacing CS. It’s making it stronger. We partnered with Raconteur | B Corp? in their latest report to explore how AI is transforming #CustomerSuccess and the results are clear: ?? 74% of CS leaders say AI helps reduce #churn ?? AI-driven teams are unlocking #expansion opportunities faster ? The smartest teams are automating busywork and focusing on strategy Download the report today and learn from Gainsight’s Ori Entis on how AI is helping CS teams move from reactive to proactive, spotting risks and growth opportunities before they happen. ?? Click here: https://lnkd.in/gjfF4GfA.

Thrilled to see our CFO Alka Tandan has been recognized by Operator Collective ??—a leading venture fund and community of operator LPs—as one of the top finance leaders driving growth, scale, and success at iconic companies! ?? ??

The internet is drinking Saratoga water by the case right now. Not because of a Super Bowl ad. Not because of some celebrity endorsement. But because one fitness influencer made it part of his morning routine. Face dunks in an ice bath. Pushups on the balcony. Bananas to the cheeks. All powered by a $4 blue bottle that’s suddenly the most talked about hydration choice. And it made us think… what are you doing as part of your daily routine? Because if you're leading a Customer Success org right now, the habits that used to get you ahead—being helpful, being responsive, running QBRs—they’re not enough anymore. Revenue is in. ROI is non-negotiable. And if “how CS drives growth” isn’t part of your daily mindset, you’re already behind. That means talking GRR and NRR like a CRO. Building expansion plays, not just adoption tracks. Tracking customer impact, not just engagement. In 2025, the most important part of a CS leader’s daily routine? Making revenue conversations a ritual. So—what part of your daily routine is dedicated to proving CS drives revenue? #ahstonhall #morningroutine #saratoga #CSdrivesrevenue #customersuccess

There are no glass slippers this year. March Madness is halfway through and…where are the Cinderellas? No Saint Peter’s. No Florida Atlantic. No shocking underdog wins to capture hearts, rally alumni, and give your small-town bars something to scream about. Colorado State was our last hope—until a brutal buzzer-beater from Maryland sent them packing. Just like that, the fairytale ended before it even began. Which got us thinking—why do those Cinderella runs matter so much? Because they build community. Because people want to belong to something bigger. Because when one unexpected player rises up, it brings everyone else with them. And funny enough…that’s exactly what great customer communities do. They give your users—whether power players or quiet lurkers—a place to root, rally, and rise together. A digital home court for sharing wins, getting help, and feeling part of the journey. Not every customer needs to be your MVP. But they all deserve a place in the bracket. So even if March Madness feels a little chalky this year, your community experience doesn’t have to. The quiet users, the smaller accounts, the ones still figuring it out—they’re your underdogs. And underdogs thrive when there’s a crowd behind them. Question for you: Do your customers have the right arena to gather? #MarchMadness #CustomerCommunity #CustomerSuccess

Tired of just hearing from us? ?? We're flipping the script! Our customers are now sharing their hard-earned wisdom. Get practical tips and tricks on mastering the JO Admin role in this must-read community post from Dayn Johnson at Recorded Future ?? https://bit.ly/4iA1ywN #GainsightTips #CustomerInsights #ProductAdoption #LearnFromUsers #CustomerCommunity

Customer expectations are officially through the roof. And you know what? Intuition alone? Not cutting it anymore. We need actual insights. Turns out, our CCO, Brent Krempges, is using #AI to stay ahead of the game. Like, real-time visibility into customer health, spotting potential issues before they become problems, and even finding ways to grow revenue. Pretty cool, right? He just released an #eBook breaking down his whole workflow, and honestly, it's pretty eye-opening. ?? ?? He's using AI to personalize customer interactions, which we are kind of obsessed with. Imagine actually knowing what your customers need, like, really knowing. We know, we know...the AI hype, but this eBook? It'll make you rethink things. It's all about using smart tools to make our lives easier, and our customer relationships stronger. ?? If you're looking for ways to actually understand your customers and make a real impact, you should check this out. Seriously. ?? https://lnkd.in/gTBr98Gc

?? Time’s ticking! Early Bird pricing for Pulse 2025 ends March 31! Grab your spot before it's too late! ? If you needed one more reason to lock in your spot (besides saving up to 30%), how about this lineup? ?? Jillian Bejtlich (Calendly) ?? Henry Schuck (ZoomInfo)? ?? Cameron Marijosius (Omnigo)? ?? Dave Derington (Atlassian)? ?? Andrew Shriver (Zendesk)? ?? Nancy Bray (Workday) ?? Melissa Allen (Okta) ?? Matthew Meeks (Front) ?? Brody Minnich (SAP LeanIX) ?? Lisa Wacker (Alliant) And so many more. ?? May 28-29 | Las Vegas Expect AI-driven insights, real-world strategies, and the smartest people in CS, Product, Customer Education, and Community. Don’t wait—secure your spot now and join the conversation that’s shaping the future of customer success. ?? https://lnkd.in/gkqR7u26 #GainsightPulse #CustomerSuccess #AI #Networking #Leadership

?? Early Bird pricing for Pulse 2025 ends March 31! ?? If you were already planning to go (which, let’s be real, you should be), now’s the time to lock in your spot and save up to 30% with group discounts. Why Pulse? Because it’s where the best in Customer Success, Product, and Community come together to talk shop, swap strategies, and figure out how AI is changing the game. It’s 2,500+ of the smartest people you’ll meet all year, plus 75+ sessions, 125+ speakers, and endless chances to connect. Happening May 28-29 in Las Vegas—because where else would the biggest CS event of the year be?! Grab your ticket now! Future You will thank you. ?? https://lnkd.in/gkqR7u26 #GainsightPulse #CustomerSuccess #AI #Networking