?? Hot take: Customer Success isn’t just a support function—it’s a revenue powerhouse. ???? If you’re still thinking of CS as just post-sale support, it’s time for a mindset shift. Join our CRO, Marilee Bear, on March 19 at 10:30 AM PT for an insider roundtable on how top CROs are making CS their secret weapon for serious growth. ? What’s on the agenda? ?? Why CS belongs in the revenue conversation ?? How CROs are using CS to fuel growth, not just retention ?? Real-world strategies you can steal (ethically, of course) Don’t just take our word for it. See how the best in the game are doing it. Save your spot now! ?? https://lnkd.in/ggJVK8Tu #CustomerSuccess #RevenueGrowth #CRO #Webinar #GrowthUnlocked
关于我们
At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements. A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight received the top spot in Glassdoor's Best Places to Work for 2023. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
- 网站
-
https://www.gainsight.com
Gainsight的外部链接
- 所属行业
- 软件开发
- 规模
- 1,001-5,000 人
- 总部
- San Francisco，California
- 类型
- 私人持股
- 领域
- SaaS、Customer Success、Customer Experience Management、Customer Enagement、Customer Retention、product management、customer journey、recurring revenue、product experience、revenue optimization、customer experience、customer data、user data、product analytics、product adoption、onboarding、retention、revenue、growth、customer-centric、enterprise、software、LMS、Customer Community、Customer Education、AI和Generative AI
地点
Gainsight员工
动态
-
#Pulse2025 tracks are here! This year, we're bringing you the hottest topics shaping the CS industry, such as: ?? #AI That Works for You: Real world AI, real ROI. ?? Optimizing RevOps & #CS Ops: Align CS with revenue. ?? Future-Proofing CS: Stay ahead of what’s next. ?? Leading with Empathy: Because great #leadership is still human. To view all the tracks and learn more, head to our website today: https://lnkd.in/edQaj6aB What track are you most excited for? ??
-
The Gainsight crew took on NYC this week at the Customer Success Collective's CS Summit, diving deep into how AI is shaking up CS in the best way possible. ?? Kate Neal kicked things off with a powerhouse session on "Future-Proofing CS in the AI Era," breaking down how AI isn’t here to replace CS teams—it’s here to make them unstoppable. Think smarter scaling, sharper customer insights, and workflows that just flow—all while keeping that human touch intact. Thank you for having us, Customer Success Collective! #AIinCS #Gainsight #CustomerSuccess #CustomerSuccessCollective
-
-
We love this approach,?Latané Conant (she/her)! Sometimes, the simplest strategies are the most powerful. We believe in proactive, transparent customer conversations—and Project “Just Ask” is a perfect example of how a direct question can unlock renewal clarity. The reality is, customers will answer nearly any question—including major retention signals. The key is training CSMs to navigate these conversations with confidence, just like Sales does. That’s why equipping CSMs with structured frameworks, playbooks, and real-time insights is a game-changer. The hardest part isn’t just asking—it’s knowing what to do next. A proactive renewal convo today prevents a surprise churn fire drill tomorrow.??? At Gainsight, we use?6sense?to surface real-time buyer intent signals, helping them engage customers when it matters most. Whether it’s uncovering new in-market accounts or prioritizing outreach based on AI-driven insights, 6sense fuels our ABM motions and sales plays—so we never miss a key moment to connect.??? Let’s normalize CSMs being just as confident in the ask as Sales is! Who else is using a strategy like this? Let’s share best practices!? ?? #CustomerSuccess #Renewals #ProactiveConversations #AI #6sense
I've had a few epiphanies in my first year as CRO of 6sense. One big one? There’s a #1, totally clear signal that a customer is planning to renew with you. They TELL you. I came to this shockingly simple realization after spending hours analyzing data science models, digging into all the signals, and trying to predict renewal likelihood. I read a report that said the No. 1 predicter of a renewal is customers tell you. My MIND was BLOWN, and Project “Just Ask” was born. Here’s what it looks like: Part 1. Salespeople are trained to draw out objections, but CSMs not so much. We started by enabling our CS team to explicitly ask customers about their renewal plans. They may not always hear what they want to hear, but knowing is key to a great path forward. We trained our CSMs "Sandler style” — we’ll take a yes, we’ll take a no, but not we will stop at, “I’ll think it over.” We really wanted them to get to the bottom of the situation. Part 2. At the advice of Insight Partners, we kicked off Project “Just Ask” with a bang — or, more accurately, a blitz. In one week, our CSMs called 90% of our customers to ask about their intentions, and we came away with a lot of yes’es whoop whoop and for the no/ maybe’s - all good we now had a plan to get to yes. Part 3. Based on what we learned, we designed mutual success plans with each of those customers using Gainsight. Part 4. Project “Just Ask” is now an ongoing part of our workflow — it's the first step in our 6-step renewal process. After this a-ha moment, things got SO MUCH simpler. We have achieved: ? Clarity in forecasting ? Direction for the team on starting renewal conversations early and often ? MOST importantly, alignment with customers on success. Do we still use data and signals to predict renewals? Of course. But this one proactive, simple, step is a super-powerful and effective tool to add to the toolbox. Would love to hear any and all customer success plays that have worked — please share your best tips/approaches in the comments!
-
We all know CS drives growth, but does your CFO see it the same way? ?? If proving ROI and securing executive buy-in feels like an uphill battle, this masterclass hosted by Gainsight's CRO Marilee Bear and Founder of Women in Customer Success Marija Skobe-Pilley is for you! Learn how to: -Build finance-driven business cases that resonate with leadership -Align CS initiatives directly to revenue targets - Lead executive conversations with confidence and clarity ??To register click here: https://lnkd.in/d6ExfkzQ
-
-
Gainsight转发了
Field Event Marketing Manager at Gainsight | Event Director, AMA, Austin Chapter
If you’ve been thinking about joining #Pulse 2025 in Vegas (May 28-29), here’s a little something to make your decision even easier… a 25% discount code (available for a limited time only!) We’re talking: ?? 75+ sessions, ??? 125 industry-leading speakers, ???2,000+ #CS, #Community, and Education pros all in one place. ?? Ready to join? Click here and use my code RALLY-PULSE at checkout to redeem your discount
-
-
AI isn’t taking jobs—it’s taking the mental load. So how will you fill that space? ?? In her conversation with Kevin Petrie from BARC for EM360Tech, our Senior Director of CS, Kate Neal, shares why now is the time to lean into AI, not fear it. The key? Get curious. ?? Learn prompt engineering ??Understand how AI works ??Explore NLP (Natural Language Processing) These are the skills that will empower CSMs and CS leaders to leverage AI to work smarter, not harder. AI is here to enhance how we operate—not replace us. The question is: how will you use it to elevate your role? ?? Listen to the full interview for insights on the future of AI in CS ?? https://bit.ly/41pwecB #CustomerSuccess #AIinCS #FutureOfWork #AI
-
Gainsight is hitting up NYC for the Customer Success Collective CS Summit on March 11-12, 2025, and we’re proudly sponsoring! ?? ?? We'd like to say we are just in it for the bagels ??...BUT NYC energy? Unmatched. Networking? Top-tier. We're pumped to connect with fellow CS lovers, share insights, and talk about what’s next in the industry. And did we mention the bagels? ?? If you're obsessed with making customers win (like we are), come hang with us in the city that never sleeps! Who’s in? ?? https://lnkd.in/e86Rp7P8 #CustomerSuccess #NYC #SaaS #BagelsAndBusiness #CSSummit
-
-
If your own personal “Cold Harbor” is lack of full visibility into customer churn rates, you’re not alone. ?? Branch felt that pain too, until they teamed up with Gainsight and used Staircase AI to gain deep insights into customer behavior, predict churn before it happened, and drive smarter decisions. ?? With the right tools in place, they found clarity while boosting retention and increasing product adoption. ??? It’s like giving your team the “Overtime Contingency” experience, but for churn management. ???? Want to see how they did it? Check out their full story here: ?? https://lnkd.in/g86C9QEw #CustomerSuccess #ChurnReduction #AI #StaircaseAI #Severance
-
-
We’re excited to share that Gainsight is sponsoring Forrester’s B2B Summit North America from March 31 – April 3! Join us on the Marketplace floor to connect with our team and learn how we’re helping B2B companies drive growth through customer success. ?? Plus, don’t miss our CMO Keith Pearce and ZoomInfo on April 2, as they share insights on how to turn Data & AI into Pipeline-Driving Action. See you in Phoenix! ?? Learn more here: https://lnkd.in/eakyMHrF #B2BSummit #CustomerSuccess #Gainsight
-