Gainsight

You know that feeling when your mom spots your every move, even when you don’t think they’re looking? ?? Our CEO Nick Mehta created this fun video on the ultimate mom superpower. & just like Indian moms, ?Chaat GPT ? knows it all. From offering unsolicited advice to knowing exactly when to call, moms have a way of keeping us on our toes (and inspiring us to be better leaders while doing it!) Watch the full video for a little humor, some wisdom, and a reminder to call your parents this holiday season. ??

?? Master the Art of Negotiation for Customer Success! Join Rachel Valiente Bush, Marija Skobe-Pilley & Laura Kightlinger for the final episode of our Women In Customer Success PowerUp Masterclass Series. We’ll be diving into advanced negotiation tactics to help CSMs drive better customer outcomes and lead renewals with confidence: ??Learn actionable strategies to balance customer needs and business goals ??Conduct value-driven conversations that showcase ROI ??Strengthen your business acumen to excel in every negotiation To register your place, click here: https://lnkd.in/ebYaFY-X

It wouldn’t have been a Gainsight Pulse without a Pulse party! ???? From the incredible Chesqua (@chesqua on instagram) lighting up the stage with her powerful vocals and bongo drum accompaniment to the high-energy performance by the RPJ Band (follow @rpjband on instagram), this year's entertainment had it all! ???? And it wouldn't be a Pulse party without the return of Ellie Sax (@ellie.sax on the gram) whose smooth sax riffs alongside her house DJ closed the night in unforgettable style. ???? A huge thank you to Label22 for bringing the talent and a special shoutout to Laura Quantrill of LQ Events for orchestrating every detail and making the night shine! ?? Set in the stunning Het Sieraad, a former school turned event venue, the space brought all the nostalgia and fun vibes! ???? Can’t wait for our next Pulse Europe party in 2025 — DUBLIN! ?? #GainsightPulse #PulseEurope #Pulse2024

Pulse is “not just about learning new strategies—it’s about challenging the way you see Customer Success and reimagining how you create value.” ??? We've been enjoying everyone's key takeaways and reflections from Pulse Europe 2024. What was YOUR biggest takeaway this year? #PulseEurope #Pulse2024 #CustomerSuccess #AI

#TBT to an epic Pulse Europe 2024! ?? Last week was packed with incredible moments, and we’re throwing it back to a couple of our favorite Day 1 events: ?? VIP Executive Happy Hour at Strandzuid, where we closed out the day with a cozy, mountain-house vibe. Spritzes, snacks, and some serious networking made for an unforgettable night. (Can we all agree this is what business events ?should? feel like?) ??? AI in CS Lunch & Learn at the nhow Hotel – a room full of thought leaders, big ideas, and delicious family-style food ?? + Matthew Wasley hosted an insightful panel featuring our own Kate Neal, Marija Skobe-Pilley (Women in Customer Success) and Eduardo A. (Sendcloud) to dive deep into the future of AI in CS. ??Pulse Europe 2024 was one for the books! Who’s ready for 2025? ?? #PulseEurope #CustomerSuccess #ThrowbackThursday #Leadership #WomenInCustomerSuccess #LFG

??Ready to level up your education strategy? Check out the latest version of our Customer Education Scorecard with an editable template in the comments below! ???? ??#customereducation #customersuccess

We’re hyped to reveal the 2024 Pulse Europe GameChanger Award Winners! ?? These game-changers are reshaping the customer success community with bold ideas and next-level leadership: ??The Architect: Jason de Krijger, Odido Nederland ??The Challenger: Pedro Gonzalez Adolfi, Lighthouse ??The Defender: Charu Smita (She/Her), Blue Yonder ??The Dream Team: Sarah Masterton-Brown, Patrick McCrudden, Hadley O'Dwyer, and Brenna O'Neill, Mews ??The Transformational Leader: Hauke Rahm, commercetools Big congrats to all the winners ?? for more on how these industry leaders are making waves in customer check our blog here ?? https://lnkd.in/gVSyxzF6 #PulseEurope #Pulse2024 #CustomerSuccess #GameChangers

Ori Entis crushing it on stage at Pulse Europe! We can’t run #customersuccess as a silo. We need to connect together our CSM teams with Product, Community, Training and more. We need an integrated approach to the post sales journey. We can’t let the fragmentation continue. The solution to this challenge is to use Human-First AI to orchestrate the process for clients. Welcome to the Gainsight Customer OS.

Day 1 of Pulse Europe 2024 is officially a wrap! Nick Mehta shared Gainsight’s Human-First AI Playbook, all about smarter, more personal customer journeys. Ori Entis and the product team dove deep into Staircase AI, showing how it reveals insights that help teams make data-driven moves. As Ori put it, “Human judgment doesn’t scale”—and that’s where Staircase steps in. "With Staircase, you gain insight into often-missed patterns and trends, empowering your team to make smarter, data-driven decisions.” The energy today was next-level, and we’re hyped for Day 2! You won't want to miss our Day 2 keynote at 9.30 AM with Nick Mehta and Brent Krempges, CCO at Gainsight. For now, we’re off to dance it out at the Pulse Party at Het Sieraad ???? More pics soon! Read the full Day 1 recap ?? https://bit.ly/3CucX11 #PulseEurope2024 #PulseEurope #CustomerSuccess #AI

Just starting your AI journey for customer success? Or unsure where to begin? AI is set to transform customer success in powerful ways. Here’s what you need to know: ?? Customers’ expectations are higher than ever, and they won’t hesitate to switch if you fall short. AI can help you stay ahead by automating interactions and using predictive analytics to anticipate needs. ?? Core values still matter. AI should enhance, not replace, your existing strategies, helping you reach KPIs faster and more efficiently. ?? AI is everyone’s responsibility. Encourage curiosity and experimentation so your team fully embraces AI. ??? Choose the right tools. Identify your specific needs and integration requirements to evaluate the best options for your business. Menlo Security Inc., Harri and Popmenu are among the 55% of businesses leveraging the power of #AI to drive more personalized customer interactions. With tools like Gainsight’s AI Scorecard and AI Cheat Sheet, they gain crucial insights into customer goals, pain points, and engagement patterns. Ready to join the ranks? Check out our quick-start guide for implementing AI in customer success. ?? ?? https://bit.ly/3YFyuv4