Frontline Performance Group

We’ve just completed an incredible two-day session at The Hotel Galleria Jeddah, Curio Collection by Hilton, a luxurious 5-star property with 366 beautiful rooms, located in the heart of Jeddah.? FPG’s Professional Services workshop was expertly led by our wonderful Customer Success Associate, Mourad Khamer, who shared powerful sales strategies to drive revenue and performance. A huge thank you to the fantastic team at the hotel for their energy, enthusiasm and hospitality! Tulin Yilmaz Maha AlGhamdi Saleh Khaled Salman Edroos? The Hotel Galleria is perfectly positioned to meet the growing demand for high-end accommodations and exceptional service in the Kingdom. We’re proud that FPG has partnered with the property to take it to the next level. As Jeddah continues to grow as a key hub for business and tourism, we’re excited to see the team implement new skills and look forward to watching The Hotel Galleria continue to thrive! Find out more at www.frontlinepg.com or email us at [email protected]—we’d love to hear from you! #Teamwork #ProfessionalServices #HospitalityExcellence #HotelGalleriaJeddah #Hilton #CurioCollection #Jeddah #KSA #LeisureTravel #CorporateTravel #EventsTravel

FPG just wrapped up an amazing two-day training session at the Chiang Mai Marriott Hotel, Thailand! With?new champions and new agents, this was an incredible opportunity to help the team refresh and refocus. The session led by Kanokwan Hongkul was tailored to address all their individual needs and provide them with the tools to succeed. The main goal? To enhance room upsell performance and boost motivation. With a strong direction and focus, the team is already taking things to the next level! Thank you to General Manager, Rajat Chatterjee, who emphasized the importance of FPG's?program. We also had fantastic support from Revenue Manager Ravisara Yungyoo and Executive Assistant Manager Kuldeep Singh Bisht, as well as the champions team, who helped bring everything together. One of the key takeaways was gaining leadership commitment to drive team engagement and propel performance forward. Congratulations, let’s go team! #TeamTraining #Leadership #PerformanceBoost #HotelExcellence #ChiangMaiMarriott #FPG #RevenueManagement #Upselling #Engagement #HospitalityIndustry

Next stop, Bali! ?? Join us at the HSMAI Power Up Education & Networking event on March 20th, 2025 at the stunning?Novotel Bali Nusa Dua - Hotel & Residences Resort FPG's Director of Business Development, Dhiraj Tulsiani, will be there ready to dive into the latest trends and connect with fellow experts. This is the perfect opportunity to expand your network and find out what's driving the future of hospitality. FPG partners with 2,500+ hotels worldwide and drives millions in incremental revenue each year. You can find out more at www.frontlinepg.com or email us at [email protected]—we’d love to hear from you! #HSMAI #Networking #HospitalityLeaders #PowerUpBali #FPG #HospitalityInnovation #Event2025

Frontline Performance Group is heading to the Phuket Hotels Association GM Gathering at the beautiful JW Marriott Phuket Resort and Spa, Phuket! ??? Find out how our program drives incremental revenue (fast!) and boosts RevPAR by up to 4+% with no CapEx. FPG’s very own Paul McLoughlin, President - International and Benjamin Seelos, Director of Business Development, will be there on March 19th, 2025, to mingle, share their knowledge on enhancing front desk performance, upselling and making the most of your hotel’s potential. See you there, Phuket! Find out more at www.frontlinepg.com or email us at [email protected]—we’d love to hear from you!

Real Words. Real Results! Today we're sharing some of the powerful words and phrases our customers are using to describe the impact we’ve had on their businesses. ? Excels at boosting sales ? Creative upsell strategies? ? Enhances service? ? Re-energized? ? Confident? ? Competitive? ? Motivated team ? Consistently hit targets! These words represent the real results we've delivered. From driving sales growth and improving customer service to helping teams feel more energized and motivated, we’re proud to be a catalyst for success. If you'd like to join 2,500+ hotels worldwide using our program, find out more at www.frontlinepg.com or email us at [email protected]—we’d love to hear from you! #CustomerImpact #BoostingSales #EnhancingService #TeamMotivation #StayCompetitive #BusinessGrowth

Happy Holi to all our amazing clients celebrating! Wishing you a day filled with colors, joy and laughter. We hope this festival brings new energy, fresh beginnings and lots of happiness. Thank you for being a part of our journey – enjoy the celebration, we’re excited for all the wonderful things ahead! #HappyHoli #FestivalofColors #Celebration #Holi2025

FPG recently hosted an agent Power-Up session at IHG Holiday Inn Mumbai! The workshop was a fantastic opportunity to meet an amazing group of agents, share FPG's expertise and strategies to drive sales and enhance customer experiences. FPG's Menka Chandhiok, Customer Success Consultant, says 'We were grateful for the opportunity to recognize and meet some of the top performers in person, who generously shared their valuable techniques for engaging and converting more guests!' A huge thank you to the incredible team at the Holiday Inn Mumbai for their warm welcome and enthusiasm. We can’t wait to see how you implement these new skills in your day-to-day work! Vipul Bhosle Prashant Singh Subhrajit Bardhan Jenvie Peters It’s always a pleasure working with such a dedicated team, and we’re delighted to support IHG in enhancing its performance and achieving even greater success in the competitive Mumbai market. Looking forward to seeing the continued growth of Holiday Inn Mumbai as a top destination for both business and leisure travelers. Find out why 2,500+ hotels trust FPG at www.frontlinepg.com or email us at [email protected]—we’d love to hear from you! #Teamwork #AgentPowerUp #ProfessionalServices #IHG #HolidayInnMumbai #SalesStrategies #CustomerExperience #Mumbai #HospitalityExcellence #Collaboration #Travel #BusinessTravel #LeisureTravel

We’re Live at THRIVE 2025 – Let’s Connect! Frontline Performance Group's Americas team is at 2025 THRIVE Remington Hospitality Leadership Conference, networking and sharing their expertise on ancillary revenue generation. FPG's Amy Butcher, Jessica M. Idone, MBA and Tyler Cerko—are there, don’t miss the chance to meet them! ?? Where to find us? We're at the Houston Marriott Sugar Land today until 14th March 2025. As a Platinum Sponsor, we’re delighted to be part of this incredible event. Let’s make the most of THRIVE 2025—come say hello! #THRIVE2025 #RemingtonHospitality #Leadership #Networking #Hospitality

Congratulations to the team at InterContinental Genève! Known for its breathtaking views of Mont Blanc and Lake Geneva, the hotel has seen remarkable results after partnering with Frontline Performance Group to take its service and revenue to the next level. Thank you to Samia Le Coq, Front House Manager, for your wonderful review. The partnership has driven significant growth and the numbers are?outstanding! In 2024,?incremental revenue surged by 169% compared to 2023, while exceeding budget expectations by?45%. Conversion upsell saw an impressive 141% increase year-over-year, reinforcing the effectiveness of our strategies. We are delighted with the results which highlights?our commitment to delivering measurable success and maximizing revenue potential for our partners.

A huge thank you to the wonderful team at Jumeirah Jabal Omar Makkah! FPG truly appreciates your warm welcome to Saudi Arabia, your exceptional hospitality and for being such an amazing group to work with. It was a pleasure sharing our upselling strategies with the Front Desk team, guided by the expertise of FPG’s talented Ahmed Hares. Minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah epitomizes gracious hospitality in the heart of the Holy City, offering a luxurious experience with 1,004 rooms and suites. We’re excited to see the team implement new skills and take your performance to the next level! #Teamwork #UpsellingSuccess #JumeirahMakkah #FPG #HospitalityExcellence #SaudiArabia #MasjidAlHaram