Front

Say goodbye to the legacy helpdesk ?? At Frontlines we announced new features that make Front the only AI-powered customer service platform that unites your team in service of your customers. That includes: - Flexible ticketing to track, organize, and resolve complex customer requests at scale - New AI tools to boost team efficiency and help agents prioritize issues - Integrations that connect critical data for powerful automations, including an out-of-the-box Jira Connector Get ready to uplevel your service strategy with our latest product updates: https://bit.ly/3BAnNCl

Want to know the best way to translate the “what” and “why” of OKRs from leadership to your support team?? Kenji Hayward shares his tips for translating high level, business-outcome driven goals into detailed tactics that can be owned by his team of support agents. Find out how to gain team alignment on metrics that matter in this week’s edition of Top-Tier Support???

Customer satisfaction is everything to us. That’s why our support team routinely hits 99% CSAT (that’s 14 points above the industry average). How do we do it? Get our latest guide to see 5 plays our team uses to exceed expectations. https://bit.ly/4hLiQXP

Are you headed to FreightWaves F3 in Chattanooga this week? Join us for happy hour ?? We’re hosting an exciting networking happy hour with Tai Software at Southside Social on Wednesday, 11/20 exclusively for F3 attendees. Come by for food, drinks, and great conversation! ?? Date: November 20, 2024 ??Time: 4:00pm - 6:30pm ??Location: Southside Social Space is limited so RSVP today: https://lnkd.in/gyaxA2qt

Big news for businesses who strive to provide exceptional service for every customer, every day: We’re welcoming Kevin Yang and the Idiomatic, Inc. team to Front! Kevin and co will drive the next phase of our AI product roadmap, and their work will redefine the way you engage with and learn from your customers. Read our blog for the full story, and get ready for more real-time customer insights, right in Front. https://bit.ly/3Cvijcu

We can’t wait to see you at FreightWaves F3: Future of Freight! RSVP today to join us and Tai Software for happy hour and unwind after the conference ???? Save your spot -> https://lnkd.in/gyaxA2qt

The key to optimizing your support workflow is by thinking out of the box…as in Front’s out-of-the-box resolution analytics ?? In addition to capturing key performance metrics, Front’s new resolution analytics will allow you to dive deeper into time spent in each conversation status to identify opportunities to improve. This feature will be available soon. Learn more: https://lnkd.in/gEbG5HZi

?? Coming soon to Front: Customer Portal for ticketing With your portal, it’s easy for your customers to: Submit new tickets with all the details your team needs to solve them Track the status of open tickets in one place Reply directly from the portal to minimize back and forth between apps It’s easy. It’s fast. It’s another solution from Front! Learn more: https://bit.ly/3O1wkB1

Customer expectations are at an all-time high. How are customer service teams rising to the challenge? Learn the five ways Front helps teams achieve 99% CSAT by: 1?? Resolving customer issues faster 2?? Getting a 360° view of the customer 3?? Boosting productivity with AI 4?? Streamlining workflows through no-code automation 5?? Measuring key metrics for continuous improvement Ready to get your CSAT score up? ?? Download playbook: https://lnkd.in/gjSRYvcf

Calling all attendees of the FreightWaves F3: Future of Freight Festival 2024 Join Front and Tai Software's happy hour to connect, share insights, and unwind with fellow F3 attendees. ?? Date: Wednesday, November 20 ??Time: 4:00pm - 6:30pm ??Location: Southside Social RSVP today to save your spot: https://bit.ly/3YXZQxR #FrontLovesLogistics