Front

Say goodbye to the legacy helpdesk ?? At Frontlines we announced new features that make Front the only AI-powered customer service platform that unites your team in service of your customers. That includes: - Flexible ticketing to track, organize, and resolve complex customer requests at scale - New AI tools to boost team efficiency and help agents prioritize issues - Integrations that connect critical data for powerful automations, including an out-of-the-box Jira Connector Get ready to uplevel your service strategy with our latest product updates: https://bit.ly/3BAnNCl

At any company, every role benefits from spending time in the support queue. Here’s why: ?? Breaks down silos across teams and builds better relationships ?? Gets people sharing product and workflow knowledge across teams ?? Elevates the skills and unsung superpowers of support agents At Front, we’ve all taken turns “hopping in the support queue” to see what it’s like. It’s been so successful that we’ve made it mandatory for new hires. Check out a deep dive by Senior Customer Support Specialist Phoebe Killick into how it works for us and ways your team can copy our process: https://bit.ly/3CGWCWJ

Need to refresh your knowledge base articles so you can make better use of AI? ?Introducing: Front’s new Ariglad integration ? With Ariglad, you can automatically update and create knowledge base articles by analyzing your Front support ticket data, release notes, and other content! Ariglad helps support teams reduce support tickets by up to 81% by auto-maintaining their knowledge base. Learn how you can here: https://bit.ly/4eGzvch

Want to know the best way to translate the “what” and “why” of OKRs from leadership to your support team?? Kenji Hayward shares his tips for translating high level, business-outcome driven goals into detailed tactics that can be owned by his team of support agents. Find out how to gain team alignment on metrics that matter in this week’s edition of Top-Tier Support???

Customer satisfaction is everything to us. That’s why our support team routinely hits 99% CSAT (that’s 14 points above the industry average). How do we do it? Get our latest guide to see 5 plays our team uses to exceed expectations. https://bit.ly/4hLiQXP

Are you headed to FreightWaves F3 in Chattanooga this week? Join us for happy hour ?? We’re hosting an exciting networking happy hour with Tai Software at Southside Social on Wednesday, 11/20 exclusively for F3 attendees. Come by for food, drinks, and great conversation! ?? Date: November 20, 2024 ??Time: 4:00pm - 6:30pm ??Location: Southside Social Space is limited so RSVP today: https://lnkd.in/gyaxA2qt

Big news for businesses who strive to provide exceptional service for every customer, every day: We’re welcoming Kevin Yang and the Idiomatic, Inc. team to Front! Kevin and co will drive the next phase of our AI product roadmap, and their work will redefine the way you engage with and learn from your customers. Read our blog for the full story, and get ready for more real-time customer insights, right in Front. https://bit.ly/3Cvijcu

We can’t wait to see you at FreightWaves F3: Future of Freight! RSVP today to join us and Tai Software for happy hour and unwind after the conference ???? Save your spot -> https://lnkd.in/gyaxA2qt

The key to optimizing your support workflow is by thinking out of the box…as in Front’s out-of-the-box resolution analytics ?? In addition to capturing key performance metrics, Front’s new resolution analytics will allow you to dive deeper into time spent in each conversation status to identify opportunities to improve. This feature will be available soon. Learn more: https://lnkd.in/gEbG5HZi

?? Coming soon to Front: Customer Portal for ticketing With your portal, it’s easy for your customers to: Submit new tickets with all the details your team needs to solve them Track the status of open tickets in one place Reply directly from the portal to minimize back and forth between apps It’s easy. It’s fast. It’s another solution from Front! Learn more: https://bit.ly/3O1wkB1