Front

Say goodbye to the legacy helpdesk ?? At Frontlines we announced new features that make Front the only AI-powered customer service platform that unites your team in service of your customers. That includes: - Flexible ticketing to track, organize, and resolve complex customer requests at scale - New AI tools to boost team efficiency and help agents prioritize issues - Integrations that connect critical data for powerful automations, including an out-of-the-box Jira Connector Get ready to uplevel your service strategy with our latest product updates: https://bit.ly/3BAnNCl

??Calling all recruiters! Want to learn how to deliver five star service to both candidates and clients during the recruiting process? ????? Join us and our partner, Ringover on October 17th @ 3pm UKT/10am EST to see how integrating service excellence into the experience can help you do just that! Register now -> https://hubs.la/Q02Tvw8K0

Glowing up = growing up ? We’ve updated our look and feel to usher in a new era for Front. What’s new? A suite of features – modern ticketing; new AI tools to boost efficiency; and integrations for powerful automations – that make Front the only AI-powered customer service platform that unites your team in service of your customers. What’s not? Front is still the best way to delight customers, engage teams, and build stronger businesses. Ready to ditch your legacy help desk? https://hubs.ly/Q02T1y1G0

Imagine if grocery stores stocked crackers in three separate aisles as opposed to one. Yeah, we wouldn’t be stoked either. The same should go for your knowledge base! Karen, our Knowledge Base keeper, advises that best practice is one topic per source. This way, when AI crawls your help center to answer a customer question, finding the answer is as easy as grabbing those crackers at the store. If AI needs to cite more than three sources to provide an answer, consider consolidating that information into a single aisle, uh, article. For more tips and templates for making your knowledge base AI-ready, download our guide: https://bit.ly/4f2cQYD

We’ve said it before, and we’ll say it again (and again and again and again)... ??? *All* teams – not only customer support – are responsible for delivering an exceptional customer experience. That’s why we assembled a group of CX experts, Skylar Lowery (engineering manager for support tooling at Stripe, Stacy Justino (former support lead at Wistia and Loom), and Front’s very own head of support, Kenji Hayward to discuss how to break the support silo and make customer service a true team effort. They discussed: - How your organization can rise to the challenge of meeting increasingly high customer expectations - Ways that practical applications of AI can help your agents accelerate and improve upon their work - Tips for cross-functional collaboration across your organization Get their takeaways and practical tips on how to raise the bar for CX from the inside out: https://bit.ly/3U5yaV4

It’s not too late to join! Our Frontlines virtual event begins today at 9:30am PT. Learn how infusing AI and collaboration into your customer support workflows is the key to unlocking exceptional service that exceeds customer expectations. Register here: https://bit.ly/3BGxz5C

Happy Customer Service Week! We’re honoring the occasion with Frontlines on October 8. Join our annual virtual event celebrating what’s next in CX. We’ll share: ? How to generate insights from customer conversations that will grow your business faster ? Practical applications of AI to drive efficiency for your teams ? The importance of cross functional partnerships to raise the bar for exceptional customer service Get in line…for Frontlines ?? https://bit.ly/47SP7Ye

Hey customer service leaders, are you ready to raise the bar for exceptional service? Tune into Frontlines on October 8, where we’ll reveal new features from enhanced support workflows to practical AI for end-to-end assistance to help your teams deliver your best customer experience yet. https://bit.ly/4gTP2I8

We're still on McLeod 9 after #McLeodUC2024 ?? ?? We had a blast meeting with Front partners Everest AI, Highway, Greenscreens.ai, TextLocate ????, and Vooma. Our partners enable us to provide even better experiences to our customers so they can reply first, quote fast, and win more. If you're ready to streamline your shipper, broker, and carrier operations visit: https://bit.ly/3ZIaUQz #FrontLovesLogistics