Freshworks

At Freshworks, fostering an inclusive and empowering workplace isn’t just a one-day effort—it’s a movement we champion every single day ?? "Women 360”, our dedicated resource group for women employees, is committed to inspiring, supporting, and uplifting women across Freshworks. Through mentorship programs, leadership talks, networking events, and community initiatives, Women 360 creates opportunities for women to thrive, lead, and break barriers. This International Women’s Day, we celebrate the incredible women at Freshworks and the allies who support them ??

IT leaders are shifting towards delivering employee-centric experiences, reducing technical debt, modernizing advanced ITAM, and revolutionizing people-first AI. But what should be at the top priority??? Save your spot to find out: https://lnkd.in/gPfVQH9w Join industry experts as they unpack the biggest EX trends shaping IT strategies this year. From AI-driven automation to proactive service management, discover what’s next and how to stay ahead.

At Freshworks, our Network Operations Center is built to handle complexity at scale, ensuring seamless service even in the face of disruptions. We’re sharing the blueprint behind how we do it—so your team can apply the same principles to keep operations running smoothly. Keeping service uninterrupted for 68,000 customers across 120 countries takes more than just the right tools—it requires a proactive, resilient strategy. Download the full blueprint for free and take a closer look. Link in comments. ??

Freshworks' CX leader Malcolm Koh sees AI is making customer experience uncomplicated for businesses with incredible results: ??More personalized customer engagement ??Higher team productivity ??Agents reclaiming time for meaningful work And now, the shift is changing how managers measure success, says ?Shep Hyken, best-selling author and CX expert. “As AI handles the easiest issues, the harder ones are escalated to front-line customer support," says Hyken. “That means service reps are spending more time on each issue, which is a great opportunity for companies to create a better experience for their customers.” Read the latest story from #TheWorks: https://lnkd.in/g3QQeAH3

Spring into action this March! ?? This month is packed with must-attend events. Don’t miss your chance to connect and grow. Link in comments ??

Our CIO Ashwin Ballal emphasizes the importance of simplifying IT by focusing on what truly matters, reducing tech clutter, removing complexity, and streamlining processes to enhance both employee and customer experiences. Read the full story via Forbes: https://lnkd.in/g4VzW5EP??

Behind every great AI-powered workflow is an IT team making it seamless.?? From driving adoption to ensuring AI delivers real value, they’re making work simpler, smarter, and more positive for everyone. Give your IT team a well-deserved shoutout for making AI work effortlessly.

Excited to be attending the CISOA Technology Summit 2025 alongside John Gambaro where IT leaders from California’s community colleges are coming together to discuss the latest in technology, security, and innovation in higher education and I’m looking forward to learning more about the unique challenges IT teams face in this sector. We’re also collaborating with CDW to ensure IT service management (ITSM) remains a key part of the conversation, exploring how AI-powered solutions can help institutions streamline IT operations and improve the student and faculty experience. If you’re attending and want to connect, let’s chat!

In 2025, success won’t be just about meeting expectations—it’ll be about anticipating needs even before customers voice them. But how do you stay ahead of the curve???Join industry leaders as they share insights on the biggest CX trends shaping the future. From AI-powered support to seamless omnichannel engagement, get the strategies you need to elevate your customer experience this year.?? Save your spot: https://lnkd.in/gTX9wysS

IT doesn’t have to be complicated—just ask Supernus Pharmaceuticals, Inc. With Freshservice, their IT team swapped manual tasks for automation, turning complex workflows into seamless experiences. Now, they’re resolving issues faster, working smarter, and keeping employees focused on what truly matters. Read the full story: https://lnkd.in/gg_iRJKE