Freshworks

Big cheers to our CCMO, Mika Yamamoto!?? Her visionary leadership has secured her a spot on HotTopics' Top 100 Global B2B CMOs in Tech. We take pride in our people-first innovation and Mika's brilliance fuels our mission every day. ?? https://lnkd.in/g7avAJRH

Spring cleaning, but make it uncomplicated ??

Did you know that companies are saving an average of $1,255,156 per year with AI? ??? No. This is not about cost-cutting. It's about making customer experience uncomplicated. That’s why integrating AI into your omnichannel strategy isn’t just an option anymore; it’s a necessity. And it’s only one of the top 5 priorities customer service leaders are focusing on in 2025. We’ve uncovered the top 5 priorities and the proven strategies that successful CX leaders are using to unlock the full potential of people-first AI. Download our new quick guide and level up your CX strategy: https://lnkd.in/g6KzN4Bm

Our senior VP of project management for CX, Venki Subramanian says the future of customer service is brighter than ever but requires service leaders to think systematically about AI. via The Works. Read the full story: https://bit.ly/4iF9jBu

From ?? to ?? to ??, every reaction tells a story of strength, leadership, and community. We asked the Freshworks team to describe Women 360, our dedicated resource group for women employees, in just an emoji -- their reactions spoke louder than words! Women 360 is committed to inspiring, supporting, and uplifting women across Freshworks. Through mentorship programs, leadership talks, networking events, and community initiatives, the group creates opportunities for women to thrive, lead, and break barriers.

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In less than two years, Carrefour switched 8 out of 15 legacy helpdesks to Freshservice, with more on the way. Centralized view, easy self-service, and happy agents = winning! Read the full story: https://bit.ly/43QmMSw

?? Reaching customers worldwide? With Freshdesk, creating a multilingual knowledge base is effortless. Generate articles in 40+ languages with just a few clicks! Plus, your portal automatically detects and displays content in your customers’ preferred language, helping them find answers faster.

AI isn’t replacing engineers. It’s amplifying them. At Freshworks, we’re not just using AI, we’re evolving with it. Our engineering teams have embraced AI copilots and agents, achieving 30% faster coding and a 61% improvement in code quality. But the real story? AI is reshaping how engineers collaborate, learn, and solve problems. For engineers like Aarthi K., AI has become a mentor, a problem-solver, and a creative partner—helping her navigate new frameworks, understand complex code, and accelerate her projects. For leaders like Jeykar Watson and Varaguna Pandian, AI is an enabler, empowering teams to spend less time on repetitive tasks and more time innovating. Freshworks CEO Dennis Woodside recently highlighted this transformation—how AI is unlocking new potential in our teams. This is the future of engineering. Read more about how AI is shaping our workflows, skillsets, and what’s next. Link in comments ??