Chatbots are getting smarter, but how does knowing you're talking to one affect your experience? Share your thoughts!
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Freshworks
软件开发
San Mateo，California 908,100 位关注者
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
关于我们
Freshworks (NASDAQ: FRSH) delivers modern, AI-powered customer and employee-service solutions that increase efficiency and improve engagement for companies of all sizes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- 网站
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https://bit.ly/3iPrRWb
Freshworks的外部链接
- 所属行业
- 软件开发
- 规模
- 5,001-10,000 人
- 总部
- San Mateo，California
- 类型
- 上市公司
- 创立
- 2010
- 领域
- Customer Support Software、Helpdesk、Web 2.0, SaaS、Support Ticket System、Web Based Support Ticket System、CRM、ITSM、Applicant Tracking System和Conversion Optimization Suite
地点
Freshworks员工
动态
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Freshworks Insiders celebrates and rewards our biggest champions - our customers.?Whether you've been with us for years or are just getting started, there's something special for everyone. Join the inner circle today: bit.ly/4el1gHH
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With Freshworks’ refreshingly simple CX solutions, Blue Nile customer service teams are working wonders for shoppers. Learn how the world’s top diamond retailer boosted sales and retention while giving customers a white-glove experience: https://bit.ly/4ggl6pd
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CX is being reinvented in the AI era, but what does the future hold? Our CCMO Mika Yamamoto and executives from Microsoft, Intuit, Northwestern Mutual, and Synsible AI will share their secrets of success on September 12th. Have you registered yet? https://bit.ly/47uLXKp
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In this week's Freshworks Connect we're featuring insights from Malcolm Koh, Freshworks’ head of customer experience advisory, on the intrinsic link between employee experience and customer experience. While recent progress is dramatic--fueled by AI personalization--some companies tend to over-focus on #CX at the expense of #EX. Read on for Malcom's thoughts on why EX can get lost in the shuffle, and how IT leaders can avoid falling into that trap.
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From insightful sessions on #genAI to fun group pics, #Refresh24 S?o Paulo was a blast! Huge thanks to our customers, partners, and employees who made it an unforgettable experience.
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Favorite #Freshsales features from the RGIS sales team: ?? Unified record that captures customer data from all touchpoints ?? Duplication of orders for customers who order multiple services during the year ?? Integration with Outlook mail Read how RGIS responds to requests quickly and delivers a better customer experience with Freshworks: bit.ly/4e6tMwk
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Whether you’re a customer or a support agent, no one likes answering repetitive questions. Freshdesk, our AI-powered customer service software, helps agents work wonders for their customers. Learn more: https://bit.ly/3Tkn8dY
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Faster ITSM implementation ? AI-driven results ? Quicker ROI ? Join our webinar on September 17th to learn how our partner Flycast Partners and customer Mouser Electronics implement Freshservice for enterprise ITSM without enterprise complexity: bit.ly/4g9zpvx Speakers: Mukesh Mirchandani, Richard George, Tony Smith
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