Freshworks

We’ve said it before, and we’ll say it again: Better ITSM leads to happier employees ???CIOs aren't just caretakers—they're the strategists driving innovation across the entire organization. Dive into insights from 225 global IT leaders in our latest study with Harvard Business Review. Download the full report here: https://lnkd.in/gxwzKgFh

Have you heard about 'time to happiness' and why it’s the next big thing in customer experience? ?? At our recent #FreshworksAISummit, CX expert ?Shep Hyken shared how AI is redefining customer experience by reducing the time it takes to resolve issues and leave customers satisfied. With 24/7 multilingual support and empowered agents, AI is helping businesses build trust, loyalty, and unforgettable experiences. Watch the full session here: https://lnkd.in/gGmHBsYt What’s your take? How is your team using AI to make customers happier and faster? Share your thoughts below.

Running an IT operations team or service desk comes with its challenges—no matter how experienced you are. You've probably asked yourself these questions at some point: ??How do I handle so many tickets and determine what’s most important? ??Am I missing patterns in the issues my team deals with? ??How can I meet expectations without going over budget? Whether you are managing day-to-day operations or driving strategic change, our upcoming webinar is for you. You'll explore: ?Real-world successes ?Actionable insights ?New AI agents Date: December 10, 2024 Reserve your spot now: https://lnkd.in/gCfyE-3w

??? From 33 minutes to just 10! Woolacombe Bay Holiday Parks slashed their customer response time by 70% with Freshworks AI, while making their support team 25% happier. Read more: https://bit.ly/4eMEJDe Keira Hayter #Travel

The countdown is ON! Just 1 week to go to AWS re:Invent 2024—happening from December 2–6! This time next week, you could be: ?? Talking to our leadership about your biggest CX and EX goals for 2025. ?? Exploring Freddy AI and how it’s transforming customer and employee experiences. ?? Gaining actionable insights to elevate your business strategies. Are you attending? Drop a comment or share your questions! If not, secure your spot today: https://lnkd.in/gqXXUNZb #AWS #LasVegas #AI Amazon Web Services (AWS) Freshworks Abe Smith Murali Swaminathan Laura Padilla Will Anastas Tejas Bhandarkar Rajeev Purohit Sreedhar Gade Samir Akhtar Swapnil Kumar

IT teams do more than troubleshoot—they reduce friction across your entire organization. Our latest research in collaboration with Harvard Business Review reveals combining ITSM with AI can free up 3% of developer time. What does 3% mean? For an organization with 6,000 developers, that’s the equivalent of launching an entirely new product. Ready to reduce friction and make your IT operations a launchpad for innovation? Grab our latest research report from the comments below ??

AI agents are transforming both customer and employee experiences.?? Which benefit stands out the most to you? Check our upcoming webinar to know more. Link in the comments.

Want to get started with AI adoption? Our CEO, Dennis Woodside gives a proven action plan.?? Watch the Freshworks AI Summit keynote on demand: https://bit.ly/3CAv59F

Thompsons Holidays added #FreddyAI to their customer experience workflow—and it’s like they upgraded to first-class service. Check out the results: ?? 50% sales increase ?? Higher customer engagement ? Faster response times Watch the full story: https://lnkd.in/gdNPyQDu Wendy Schulze #CX