Freshworks

?? Leaves are falling, but our events are rising! ?? October’s lineup is packed with opportunities to connect, learn, and grow. Don't miss out—check the comments??

As a rapidly growing software company at the forefront of AI and data analytics, Databricks needed to reduce downtime and increase infrastructure scalability in its IT service operations. After implementing #Freshservice, Databricks achieved a 23% self-service deflection rate with a 96% customer satisfaction score. Learn more: https://bit.ly/3XMl3ZO

Our 2024 Customer Service Benchmark Report is hot off the presses, featuring key support metrics from over 17K+ organizations across 25 industries. Print it, place it on your desk, and take a fresh approach to set ambitious new goals. Download the full report here. ?? https://bit.ly/4eNZbUI

91% of consumers said they would prefer a chatbot to human support if they knew the bot could accurately answer their questions in real-time. Learn more about how #AI is reinventing sentiment analysis: https://lnkd.in/gu4aEUfM

?? Data privacy and security have never been more important. Sreedhar Gade, VP of Engineering at Freshworks, walks us through the five key pillars of Freddy AI Guardian—a responsible AI framework designed to protect personal data in every interaction that happens through #FreddyAI. Watch the full video here: https://bit.ly/3N5ZkqL

Our CIO, Ashwin Ballal highlights an important point -- AI isn't a shortcut. Success comes with a solid plan.? What's your AI strategy? Drop your thoughts in the comments! ???Via Forbes

There are countless challenges in responding to customer queries. Finding the right knowledge base article for your customer shouldn’t be one of them. #FreddyAI can save you from tab-hopping by bringing you the right solution article, helping you respond to customer queries faster than ever. ??? What’s the biggest challenge you face when supporting customers? Share your experience. ??

?? IT resolves ?? HR welcomes ?? Finance budgets ??? Facilities manages ??? Business desk supports Each team at Freshworks has its own way of working, but they all rely on one solution to deliver seamless service: #Freshservice ?? Read how we are building a better, more balanced workplace with Freshservice: https://lnkd.in/gNW5fPHd

?? Calling all Freshworks customers! Join us at the Freshworks User Network events across the US and Canada this October. Connect, learn, grow, and get the most out of your Freshworks experience. ?? Find your city: https://lnkd.in/gT3G9NCb

In this week's Freshworks Connect we're handing things over to our CEO Dennis Woodside who's exploring a huge opportunity in the technology marketplace: Mid-sized businesses. Read on to learn why they're too often underserved (and overcharged) when it comes to critical technology they need—especially AI—and how that can change.