Freshworks

IT teams do more than troubleshoot—they reduce friction across your entire organization. Our latest research in collaboration with Harvard Business Review reveals combining ITSM with AI can free up 3% of developer time. What does 3% mean? For an organization with 6,000 developers, that’s the equivalent of launching an entirely new product. Ready to reduce friction and make your IT operations a launchpad for innovation? Grab our latest research report from the comments below ??

AI agents are transforming both customer and employee experiences.?? Which benefit stands out the most to you? Share your thoughts below.

Want to get started with AI adoption? Our CEO, Dennis Woodside gives a proven action plan.?? Watch the Freshworks AI Summit keynote on demand: https://bit.ly/3CAv59F

Thompsons Holidays added #FreddyAI to their customer experience workflow—and it’s like they upgraded to first-class service. Check out the results: ?? 50% sales increase ?? Higher customer engagement ? Faster response times Watch the full story: https://lnkd.in/gdNPyQDu Wendy Schulze #CX

Get ready for an unforgettable experience at #AWSreInvent 2024 with Freshworks! Discover our AI vision for 2025, explore the latest innovations in customer and employee experiences, and connect with our experts. Abe Smith, Chief of Global Field Operations at Freshworks, gives you a sneak peek of what’s in store for you from December 2-6. ?? Booth 157, The Venetian, Las Vegas ?? Save your spot: https://bit.ly/4hTA2dJ Amazon Web Services (AWS)

?? Big news for sales teams! The power duo is here: Freshsales + LinkedIn Sales Navigator! ?? ? Discover key account insights instantly ? Map decision-makers with ease ? Personalize outreach like never before No more switching tabs. Work smarter, close faster, and build stronger relationships—all within Freshsales. Let’s redefine your sales game. ?? Learn more about Freshsales here: https://lnkd.in/gZkUEezB #CRM #SocialSelling #Integration Freshworks |?LinkedIn

In this week's #FreshworksConnect, we highlight a key skill for thriving in an AI-powered workplace: Interactional expertise.?? Defined by UC Santa Barbara professor Matt Beane in his book 'The Skill Code', interactional expertise is the ability to leverage AI’s vast knowledge and adapt seamlessly across business functions. Unlike narrow skills like prompt engineering, it enables employees to become versatile generalists, ready to collaborate, innovate, and excel as AI continues to transform industries. How are you preparing your team for AI’s impact? Are you prioritizing adaptability and cross-functional collaboration? Share your thoughts in the comments.??

For Priya Subramani, our Vice President of Products, #FreddyAI represents more than just an AI tool for Freshworks. It embodies the company’s commitment to pushing the boundaries of what’s possible in customer experience. Read the full story: https://bit.ly/40U30E6

Heads up, retailers! Deloitte predicts holiday retail sales will grow by 2.3% to 3.3% this year. (It was 4.3% last year ??) With spending slowing down, making every customer interaction count is more crucial than ever. But there's good news and good stats: A more streamlined shopping experience with #genAI can pull in more customers and accelerate sales. ?? Nearly 9 in 10 shoppers plan to use AI in some form for their holiday shopping in 2024. ?? 73% of them will leverage AI chatbots to find sales and discounts. ?? Retailers using #FreddyAICopilot saw a 12% faster response time and an 11% improvement in resolution time. Get holiday-ready with top AI strategies.?? Link in comments.

?? Setup in minutes. ?? No coding required Just by pointing it to your knowledge sources (documents, PDFs, public URLs). #FreddyAI Agent will be ready to provide efficient support across your channels in minutes. More in comments ??