FreeClimb from Vail

32 years ago, algorithms were the backbone of what we called an “Intelligent Network.” Today, with the rise of AI and Large Language Models (LLM), the focus has shifted to the data that makes these networks intelligent. ?? Join us this Thursday at the 4th AI-ML Systems Conference, where our Chief Data Scientist, Vijay K. Gurbani, Ph.D., will delve into how LLMs can transform telecommunication networks. We’ll uncover both the exciting opportunities and the challenges that come with making these networks smarter. The paper is available at https://lnkd.in/gfhFZSCU #AI #ML #LLM #research #telecommunications

32 years ago, algorithms were the backbone of what we called an “Intelligent Network.” Today, with the rise of AI and Large Language Models (LLM), the focus has shifted to the data that makes these networks intelligent. ?? Join us this Thursday at the 4th AI-ML Systems Conference, where our Chief Data Scientist, Vijay K. Gurbani, Ph.D., will delve into how LLMs can transform telecommunication networks. We’ll uncover both the exciting opportunities and the challenges that come with making these networks smarter. The paper is available at https://lnkd.in/gfhFZSCU #AI #ML #LLM #research #telecommunications

Next week, our team will attend the prestigious IEEE RTC Conference and Expo to present exciting insights on the power of LLMs. Join us on Tuesday, October 8th for these exciting sessions: 3:45 p.m.: Explore the resilience of LLMs against logical fallacies using our new benchmark, LOGICOM. Will they change their opinions based on reasoning? Presented by our principal data scientist, Dan Pluth. 4:15 p.m.: Discover how Large Language Models (LLMs) can improve noisy ASR output and enhance transcription quality. This approach yielded a 1.7% WER improvement over the best-performing ASR.?Presented by PhD Intern, Grace LeFevre. #IEE #RTC #LLM #AI #MachineLearning

We are thrilled to announce that our research paper titled “Efficient and verifiable responses using Retrieval Augmented Generation (RAG)” has been accepted at the 4th ACM International Conference on AI-ML Systems! Next week in Baton Rouge, LA, our research team will present their insights on an advanced RAG architecture that enhances the precision of automated responses. The paper is available at https://lnkd.in/gfhFZSCU.

Today’s customers are frustrated by disconnected and inconsistent support. In this CCW report, we share our insights into how businesses can leverage new technology to not only understand customer needs, but also anticipate them to deliver more personalized, intuitive, and effective experiences. Get the report: https://lnkd.in/gCtqV5au

Congratulations to our Chief Data Scientist, Vijay K. Gurbani, on his appointment to the Federal Communications Commission’s Communications Security, Reliability, and Interoperability Council (CSRIC IX) panel!?Over the next two years, Dr. Gurbani will co-chair a working group dedicated to combating AI/ML threats and bolstering the security, reliability, and resiliency of the nation’s communications infrastructure. More information on CSRIC IX and the working group is available on the FCC website at https://lnkd.in/gTMjNTsG. With extensive expertise in AI/ML and its use in communications, Dr. Gurbani leads a team at Vail Systems, Inc. that investigates innovative solutions to speaker recognition, liveness detection, and integrating Large Language Models into enterprise services.?His team's work helps our customers mitigate complex cyber threats and strengthen defense against identity-based attacks, paving the way to a more secure future. #Security #CyberSecurity #Communications #FCC

Planning to design or use AI technology? Not sure where to begin? Join our Director of User Experience, Crispin Reedy, virtually or in-person at UXPA International to get started ?? Her session "Designing for or Using Artificial Intelligence: What You Should Know" is from 9:30 to 10:30 AM EDT on Thursday, June 27th. #UXPA #UXPA2024 #AI #GenAI?

Last week, we had the pleasure of engaging with hundreds of industry leaders at both Customer Contact Week in Vegas and The U.S. Fintech Symposium in Chicago! Whether it’s personalizing self-service, streamlining operations, or fostering inclusive, progressive workplaces, AI is shaping the future of interaction - but not on its own. ??Our key takeaway: To truly understand our customers, we need to balance the efficiency of automation with the empathy, authenticity, and uniqueness of human-to-human connection. In a rapidly evolving market, AI can help bridge that gap between customer needs and a business’ untapped potential – and we make it easy. Thank you again to everyone who visited us (and Maggie the goat) at our booths in Las Vegas and Chicago! #CCWVegas #CCW #CustomerContactWeek #CCW2024 #FintechSymposium?#CustomerExperience #CX

On June 3-6, FreeClimb will join 5,000+ industry leaders at Customer Contact Week in Las Vegas! For many customers, language AI is still new, and automating customer care can get complex. Our speaker session will address these challenges and share how one simple understanding of human behavior propelled a client to reach an impressive 96% self-service containment rate. ???? ? Visit us at booth #2105 to discover how FreeClimb can tackle your toughest customer service challenges.? ? #CCWVegas #CustomerContactWeek #CCW2024

On June 3-6, FreeClimb will join 5,000+ industry leaders at Customer Contact Week in Las Vegas! For many customers, language AI is still new, and automating customer care can get complex. Our speaker session will address these challenges and share how one simple understanding of human behavior propelled a client to reach an impressive 96% self-service containment rate. ???? ? Visit us at booth #2105 to discover how FreeClimb can tackle your toughest customer service challenges.? ? #CCWVegas #CustomerContactWeek #CCW2024