Foundever

?? We're thrilled to announce that Foundever has been named a??????? ???????????? ???????????? ???? ?????????????????????? ?????????? ???????????????????? in the 2024 ISG Provider Lens? report! Our commitment to leveraging #GenAI enhances agent experience, boosts productivity, and creates more natural interactions. This recognition reflects our dedication to transforming customer experiences! ?? Discover more and access the full 2024 ISG (Information Services Group) Provider Lens? Contact Center – Customer Experience (CX) Services Global Report here: https://foundever.link/0v3 #Foundever #CX #IntelligentCX #IntelligentAgent #CustomerExperience #AI #Innovation #Leadership

2025 will see #GenAI go from buzzword to delivering tangible competitive advantages. Over the next 12 months #AI is going to play a critical role in driving improvements in how your organization understands, delivers and measures CX performance. In the world of CX, the technologies, tools and processes that consistently deliver the best return on investment are those that liberate customer-facing staff to focus on adding value to the customer relationship. And because of its immediate ability to further augment agent performance and productivity, it’s in these areas where generative AI is going to raise the bar again. For instance, employee-facing chatbots can assist agents during live interactions by quickly retrieving information from multiple systems, eliminating the need to search across various platforms. This not only speeds up response times but also ensures accuracy and consistency in the information provided to customers. Read more in our 2025 CX trends report: https://lnkd.in/gTr8s53w #CXTrends #Data #Insights #Analytics #Innovation #Leadership #CustomerExperience #CX #BPO

Our team in Spain participated in #EXPORC2024! Gema Marin Eizaguirre, VP Operations & Country Leader for Spain, shared her vision for the future of customer experience in the session "???????????????????????? ???????????????? ???????????????????????? ???????? ?????????????????????????? ??????????????????????", highlighting how we are promote an exceptional service, adapted to the needs of our customers and their users. ? We were awarded the ???????? ???????????? ???????????????? ?????????? together with SquareTrade Europe. This recognition underlines our commitment to providing effective multilingual solutions, always with a customer-centric approach and raising the standard of excellence in customer service globally. ?? Read more in our press release ?? https://foundever.link/kj9 #Award #Multilingual #Spain #CustomerExperience #CX #BPO

Only 1 day to go! Foundever is set for Web Summit 2024 in Lisbon! From November 12-14, join us as we dive into AI’s role in transforming customer experience. Here’s what’s on: November 12: Masterclass with Rebecca Jonsson, Ph.D., VP of AI Product, exploring “AI-Powered CX: Customer Interaction in the Digital Era” and future CX trends through 2035. November 12: Come network with Foundever and Sprinklr and us at the beautiful Oceanário de Lisboa for an evening focused on digital CX innovation. Register here: https://lnkd.in/g-zuMvya November 14: Togeth(her) workshop with Women in CX ? and Female Founders Rise at our Lisbon Santos Hub—empowering women in CX. Reserve your spot here: https://lnkd.in/eJFyBjHu ?? Find us at Pavilion 5, location E577. Let’s connect and shape the future of CX together! #FoundeverLife #WebSummit2024 #CustomerExperience #AI #Networking #FutureOfCX #Innovation #WomenInCX #Leadership

Have you got your ticket’s to our #DigitalExperience party yet? With only a few days to go, Foundever and Sprinklr would like to invite #CustomerExperience professionals to a one of a kind cocktail party at Oceanário de Lisboa. This joint event will be the perfect opportunity to meet other #CX professionals, do some networking, learn about the latest tools in the industry and of course to enjoy a drink with #WebSummit friends old and new! This exclusive event is by invitation only. Please register your interest to join us here: foundever.link/DeepDive and a member of our team will be in touch to confirm your attendance shortly. #NightSummit

We know that the employee experience is the customer experience. What do you need to build an engaged and loyal team — and drive success for your customers and your business? Read on to discover how to improve employee experience in our blog: https://lnkd.in/gYe8FXQs #EmployeeExperience #EX #Wellbeing #Growth #Leadership #CustomerExperience #CX #BPO

At Foundever we are passionate about the power of connection and personalization, that’s why at Web Summit, we are excited to show you “The Foundry” a one of a one-of-a-kind digital experience where you can share insights and advice while you collaborate with other Summit attendees. Come and share your fondest memories and best advice, leaving your mark in our digital magazine tailor-made just for you! Each edition will be fully personalized to its creator, so you can continue to re-live the best of Web Summit. #Foundever #WebSummit2024 #CareerOpportunities #AI #CustomerExperience #FutureOfTech

Foundever was named Partner of the Year by Cox Communications, the leading digital cable television provider, #telecommunications and home automation services. This award was announced during the virtual Cox Communications Leadership Summit. Through this award, Cox Communications recognizes the commitment Foundever has made during their 23-year partnership to collaboration and innovation while focusing on their customers’ experience (#CX) and both Foundever and Cox Communications' goals. Congratulations to our team, and we look forward to continuing our successful partnership! Learn more about how we support the media, entertainment and gaming vertical with our best practice guide: https://foundever.link/dwc #Media #Gaming #Entertainment #PartnerOfTheYear #CustomerExperience #BPO

How did Bouygues Telecom achieve a 15% success rate in cold calling? ?????? ????????: To create a new approach to telemarketing that increases sales, increases agent retention and aligns with newly introduced French regulations regarding the practice of cold calling. ?????? ??????????????: ? 15% success rate ? 4.6/5 CSAT score ? 0.5% agent attrition rate Read the challenge, our solution, and most importantly the results in our case study: https://foundever.link/db1 #CSAT #attrition #coldcalling #CaseStudy #CX #CustomerExperience #BPO

We’re proud to be a part of the #CXforGood movement through #FoundeverOrg. Through our partnership with Carerha and the Freelance Mama program, we’ve been able to provide women training in graphic design, content creation, and virtual assistance, setting them on a path for successful freelance careers. We got to meet Shaimaa, an anthropology research specialist turned marketing mama extraordinaire! What started as a simple desire to learn the skills necessary to promote her macrame art business, flourished into something so much more. Not only did Shaimaa learn the ins and outs of content creation, video editing, and marketing, she gained a community of 9 strong women that will always support each other, on matter what. Watch the full video to learn more about Shaimaa and other participants at Foundever.org here: https://foundever.link/phg Shorouk Rabie, Jessy Radwan , Neiveen Essam, Nada Mehanna, Nahla Rashed, Mina Wahba, Benedita Miranda, Mariana Victorino, Najet Tenoutit, Olivier Camino, Mark Chandley