Forethought

???Hold music is out. Real-time resolutions are in. We’ve all been there—waiting on hold, stuck in an endless phone tree, only to repeat ourselves when we?finally?reach an agent. Customers hate it, and support teams feel the strain. It’s time for a better way. Join us for a live webinar where we’ll break down how?Forethought Voice?is eliminating wait times, automating resolutions, and transforming phone support for good. ?? Date:?April 3, 2025 ?? Speakers:?Experts from Forethought and upwork ?? Save your spot:?https://lnkd.in/gvNxfAMq

We couldn't agree more with Gwyneth Paltrow. At Forethought, we believe AI should remove friction, not create more of it. ?? Forethought Voice is about real progress—AI that doesn’t just answer calls but actually solves problems, start to finish. No dead ends, no waiting. Just customer support the way it should be. Proud of what our team has built and grateful for investors who see the bigger picture! ??

?? AI that works for you. What if 60% of your support issues were solved before they reached an agent? Agentic AI drives higher deflection rates, freeing up your team for the toughest challenges—without sacrificing customer experience. Smarter automation. Faster resolutions. Happier customers.

"Voice is the next frontier of AI" - Deon Nicholas, founder of AI customer service company Forethought, talks to Jon Fortt about its latest AI voice agent, competition and the future of agentic AI.?

Curiosity is the thing that drives Deon Nicholas. Its's that kind of curiosity that led to our launch of Forethought Voice — the first fully agentic AI of it's kind. We don't believe hold music, IVR menus, and long wait times should be the barrier between your customers and the resolution. Learn more about what we're building at Forethought ?? forethought.ai/voice

Customers don’t just want better voice support—they expect it. Our latest consumer survey found that: ?? 76% of people say waiting on hold is their biggest frustration ?? 67% have had to repeat themselves multiple times ?? 58% say they avoid calling support because of bad past experiences That’s why we built Forethought Voice—agentic AI that actually listens, understands, and resolves issues in real time. No wait times, no IVRs, no repeating yourself. Just results. Read the full report ??

New! Cartesia is proud to partner with Forethought to launch Forethought Voice — an agentic AI voice solution for customer support teams. Unlike traditional phone support experiences, Forethought Voice leverages Forethought’s Autoflow technology to understand, reason, and resolve customer issues dynamically. Key Sonic model capabilities: - Natural, human-like conversations with superior voice quality - Precise transcript accuracy for complex customer support scenarios - Enterprise-grade reliability with 99.9% uptime - Advanced workflow management and emotional intelligence We're excited to help Forethought bring this solution to the market and see support teams reduce costs, boost CSAT, and resolve issues faster than ever. ?? Learn more about Forethought Voice here: https://lnkd.in/gPHEDwSN

When we set out to create a true agentic AI for voice support, we knew it had to be fast, intuitive, and truly conversational—solving customer problems instantly, without IVRs or long wait times. That’s why we partnered with Cartesia—just named to the Enterprise Tech 30 list today!??? Their voice AI technology helps power natural, real-time conversations that actually get customers the answers they need.??? With Forethought Voice, businesses can now deliver seamless AI-driven voice support that understands, responds, and resolves issues—just like a human agent, but faster. This is the future of customer experience, and we’re just getting started.??? "We're excited to partner with Forethought to power conversational experiences that are as seamlessly natural as they are consistently dependable." –?Karan Goel, Cartesia CEO Learn more ?? https://lnkd.in/gPHEDwSN

?? Say hello to Forethought Voice! How often have you heard one of these ?? "Your current hold time is 1 hour, 13 minutes…" "Please hold while I transfer you…" “Thank you for your patience, please continue to hold.” “Your call is important to us” It’s a tale as old as time: Endless hold times, frustrating transfers, and an overall painful support experience. Today, we’re bringing the power of agentic AI to phone support—transforming the way businesses and customers connect. ?? 67% of consumers would rather sort 20 lbs of M&Ms by color, cuddle a hungry bear, or watch paint dry for 24 hours than endure another terrible support call. Yikes! Yet, phone support remains the #1 channel across industries because it offers something customers value most: human connection. The challenge? Delivering that connection at scale. That’s where Forethought Voice comes in. Unlike traditional IVR systems or chatbots that get stuck on scripted flows from lengthy decision-trees, Forethought Voice listens, thinks, and acts… just like a human. What does agentic AI in phone support look like: ? It understands and resolves complex customer issues—no more endless transfers ? It provides immediate assistance with natural, human conversation ? And it works seamlessly across chat, email, and now voice—one workflow, multi-agent, omnichannel support for everyone Hold music? ?? Only if that’s what you want Dead ends and endless transfers? ?? Nope. Just resolutions Smarter support, happier customers? ?? This is the future of phone support. And it starts today?? Learn more: forethought.ai/voice

Last year, we uncovered key insights on how AI is changing customer support. This year, we’re going even deeper with brand new data. Join our panel of experts Deon Nicholas, Larisa Thomas, and Laura Ragsdale as they share some of the first findings of our benchmark data and practical takeaways to help your team work smarter in 2025. ?? What you’ll learn: ? Key trends from the latest data ? How AI is helping teams do more with less ? Real examples from companies using AI effectively ?? Save your spot today! ?? https://lnkd.in/gykejYfa