Forethought

?? New playbook alert! We’ve just dropped our latest playbook:?Decoding CX Metrics: A Playbook for Tracking and Optimizing Customer Experience. ?? Why should you check it out? Because understanding your CX metrics is key to driving customer satisfaction and loyalty. This playbook will help you understand metrics: their origin, how to measure them — and even some unsung heroes that don't get the credit they deserve! Get your hands on the playbook?here?and start improving your CX game! ???? https://lnkd.in/gfKeDDvr #CustomerSuccess #CXMetrics #Optimization #Playbook #GenAI #AI

?? AI isn't just a buzzword—it's a game changer for CX! This blog post explores how AI tools can boost productivity and streamline processes within CX teams. If you're looking to elevate your customer interactions with max efficiency, this is a must-read! ?? Check it out!

?? Empower your entire organization to find answers faster with Forethought Solve, now available for Slack! Imagine your Product Enablement team helping everyone get up to speed with instant access to product information. No more delays and no more big time sucks answers questions —just seamless knowledge sharing! Let’s unlock your team's potential. Check out more details here: https://buff.ly/3zEBaRf

?? Wondering if deflection rate is the ultimate metric for your customer support? Our new blog post breaks down its importance and how it stacks up against other key metrics. Don’t miss out—get informed here: https://buff.ly/3ZhEQmk

?? Is AI skepticism fading away? We’ve unpacked the current attitudes towards AI in our newest blog post. Discover the latest insights and see how opinions are shifting. Dive in here: https://buff.ly/4d5VZm9 #GenAI

Think of AI like a partner: it doesn’t run the show, but exists as a collaborative agent in the overall goal of a business’s intent. ?? We unpack several ways that AI can deepen your customer relationships and how it serves as a valuable tool to boost your #CX org. Read more about other use cases for #AI agents on the Forethought blog:

?? Thrilled to share that Deon Nicholas was featured in Authority Magazine discussing how to build lasting customer relationships! In the article, he dives into key strategies and insights that can help businesses connect more meaningfully with their customers. What are some ways you build customer relationships? Check it out here: https://lnkd.in/g9k7fYSb

?? Wondering how to measure and improve your customer experience? Our new playbook breaks it down step by step! ???? Get the scoop on optimizing CX metrics and watch your team thrive. ??

?? Exciting news! We’re thrilled to announce Forethought Solve is now available to use in Slack, integrating Forethought’s AI-powered solution directly into your favorite communication platform. Say goodbye to long searches for answers— intelligent workflows provide real-time responses by tapping into your knowledge base. Enhance your team's efficiency today! Learn more here ??

For something as personal as employment benefits, #CX teams need to be ready to provide a human touch to complex needs. ???? This makes the ability to automate easy requests incredibly important. That's what drove @Forma to lean on Forethought in a year when it expected to double its membership. Shown through a steadily increased deflection rate, more of the Forma team was available to personally help customers through the complicated asks of the benefits process. Now that's how you leverage #AI to deliver a superior #CX. ?? Learn more about Forma's story with Forethought here ??