Forbes Travel Guide Learning & Development

Luxury is more than just a word. It's a feeling, a sense, not necessarily something tangible. It's a blend of sophisticated staff, the utmost comfortable accommodations, exquisite dining and culinary journeys and much more. It is an all-encompassing experience that allows someone to feel pampered, known and seen. Remember: you can have the most beautiful building in the world, but at the end of the day, it's just a building. It's the people inside who make it special. Photo: Gracious Mtowo of Waldorf Astoria Dubai International Financial Centre; courtesy of EVOLVIN' WOMEN #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

We are excited to partner with Visit Napa Valley to offer an exclusive destination training program aimed at elevating the region’s hospitality standards. Focused on Napa Valley’s unique ethos, practices and knowledge, this program provides valuable resources and education for delivering world-class service. All Visit Napa Valley partners are invited to RSVP by Dec. 2 for either the Dec. 9 (for frontline team members) or 10?(for management) sessions at The Meritage Resort and Spa, Napa. Secure your spot today: https://lnkd.in/getaq3er #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

The Clement Hotel in Palo Alto, California, is an all-inclusive property that offers a "pantry" in its lobby that is available exclusively to guests at all hours. It features wine, beer and non-alcoholic beverages as well as snacks such as charcuterie boards, chips and local ice cream. Due to the high volume of business guests, all accommodations come fully equipped with essential office amenities as well, such as scissors, a stapler, tape, a highlighter and clips. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

Wymara Resort + Villas CEO and general manager Shelley Rincon shared with The Globe and Mail why she works with Forbes Travel Guide. “It’s a great program and model for us to align our ambition of striving for excellence in everything that we do. We can work with Forbes as a training tool.” Read more: https://lnkd.in/ebk8WvjY #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

Offering of a thoughtful and tailored welcome amenity can help create a sense of place for the guest. At Banyan Tree Dubai, guests are gifted with carefully selected dates from the region as well as camel milk. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

The Fifth Avenue Hotel in New York goes beyond a minibar. The hotel team members, known as the Flaneurs, have curated a maxibar stocked with complimentary food and beverage amenities that are replaced daily.?The maxibar includes locally sourced snacks like Van Smokey beef jerky and unique finds like artisanal Madhu saffron milk chocolate as well as a selection of non-alcoholic beverages. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

When thinking about guest comfort and convenience, we should consider how we can make the guest feel taken care of. A welcome amenity demonstrates that the hotel team is excited for guests to be here while also making them feel comfortable in their room and throughout their stay. Welcome amenities could be a range of different gifts, including a fruit plate, a reusable water bottle, a beverage that is special to your hotel or even a lovely display of afternoon treats, like this one presented by Paradox Hotel Vancouver. The Forbes Travel Guide Recommended hotel offered a delightful welcome to its guests and allowed them to feel the comforts of home away from home. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

The St. Regis Astana redefines the essence of luxury with its bespoke service, elegant design and attention to detail. Nestled along the tranquil banks of the Ishim River, the hotel seamlessly incorporates local history and culture into every aspect, from the stunning architecture and interior design to the genuine Kazakh hospitality embodied by the staff. This harmonious combination gives guests an unforgettable experience. "At The St. Regis Astana, luxury transcends opulence; it is about creating an intimate and unforgettable experience that reflects the rich cultural heritage of Kazakhstan,” said Ekaterina Sowa, interim general manager. “We blend timeless elegance with local traditions, ensuring that every guest is not only enveloped in comfort but also immersed in the authentic spirit of our city and Kazakhstan. True luxury, for us, is about personalized service and a deep connection to the distinctive history and culture that define both the St. Regis brand and Kazakhstan." #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters

Serviceware should be of excellent quality and cohesive in appearance. At Forbes Travel Guide Five-Star The Ritz-Carlton, Grand Cayman, the attention to serviceware detail at Seven is notable. Guests can select their choice of knife when dining at the Caribbean-influenced steakhouse that features Niman Ranch all-natural beef. Make sure to check out its wine list and save room for dessert. #ForbesTravelGuide #hospitality #hospitalityindustry #hotels #hotelsandresorts #hotelindustry #serviceexcellence #servicematters