Flying Smarter

Michael Taylor from data analytics and consumer insights firm @J.D. Power joins Andrew in Episode 67 to talk about the drivers of passenger satisfaction in the air travel experience. From personal and friendly service, to clean bathrooms, to the company's North American Airline Satisfaction Survey, Mike provides insight on what travelers care about the most. Find it wherever you get podcasts or at https://lnkd.in/gKdcAbYM

Check out the first of a two-part segment on the Flying Smarter #podcast featuring Joelle Cuvelier, Senior Vice President of Customer Success Management at Amadeus. Joelle discusses everything from the history of Amadeus and travel distribution, to the future of travel selling.

Joelle Cuvelier is the Senior Vice President of Customer Success Management at global travel technology company Amadeus. She joins Andrew to discuss the business of travel selling, talking about what goes on behind the scenes when you search for flight options and buy a ticket, how travel selling will evolve in the coming years, and much more. Now available wherever you get podcasts and at https://lnkd.in/gutRCGB4 --- Joelle Cuvelier is the Senior Vice President of Customer Success Management at Amadeus, a global travel technology company that provides solutions for airlines, hotels, travel agencies, and other travel businesses. Joelle started her career as a check-in agent and issued the first paper ticket produced by Amadeus. After working in various roles throughout the industry, she rejoined Amadeus in 2013 and has been with the company ever since.

From cautionary tales and frightening incidents to heartwarming moments and travel tips, our latest episode is full of stories from Ally Murphy's time as a flight attendant. Being a cabin crew member is a dynamic and multi-skilled endeavor, and Ally's tales showcase the myriad of roles that flight attendants play. Now available wherever you get podcasts and at https://lnkd.in/gcXYxDAc --- Ally Murphy is a former flight attendant turned podcast host and voice artist. She worked as a flight attendant for fourteen years and is now the host of The Red Eye, a storytelling podcast that came about when she realized that cabin crew have a lifetime of stories from their days of flying around the world.

Forward Studio Chief Creative Officer and aviation geek Edmond Huot joins Andrew to talk about what it takes to design an airline brand in the latest episode of Flying Smarter. Edmond discusses the creative process, the relation between branding and the passenger experience, examples of projects that he has worked on, and much more. Now available wherever you get podcasts or at https://lnkd.in/ddcK3cdS (Special thank you to Peter Clark and Forward Media for helping to set up this interview!)

Our latest two episodes feature aviation maintenance technician and professor Brian Bermudez from CraftoftheAir. Brian talked about topics such as the most common reasons that maintenance puts your aircraft out of service,?how maintenance works at outstations, what it takes to be an “A&P” and much more.?Thank you Brian for joining us on the podcast! Listen now wherever you get podcasts or on our website at www.flyingsmarter.com?? --- Brian Bermudez is an Aircraft Maintenance Engineer and a Professor of Aviation Maintenance. He has worked as an Aircraft Maintenance Technician for two major airlines in the United States and is now the President and Founder of CraftoftheAir (CotA), a multifaceted initiative encompassing aviation maintenance, consulting, and tutoring. Brian is also a professor and Director of Airframe and Powerplant Curriculum at Vaughn College of Aeronautics and Technology.