Flip

I don't gatekeep in life, and that's true at work too. No gated content ever.

These figures speak for themselves. What a difference Cab9 has made to our business, automation is just one of them. Shout out to the team Flip for providing us with the best IVR and monitoring it so well for us. Kelly McFall Levi Towell Richard Dale Will van der Linde Kristina Keene Sam Krut Looking forward to travelling over to Cab9 headquarters in Bangalore, ???? to learn of future developments. Exciting times ahead. Christin Allushi Karan Grover Yogendra Yadav Ajay Kumar Gupta E9 · Internet Company David Beech Ben Bell James Deville Lucy Carlin Jo Green M Amritha Nair Wellman Cars Blake Welsh Orion Business Resource Centre

WHATCHA DOIN' TOMORROW MORNING SHOPTALKERS?!? MEET US & THE BEST OF THE BEST BRANDS FOR BRUNCH ?? TELL US YOU'RE COMING SO WE KNOW HOW MUCH COFFEE TO BREW

I held off on making this post. Call it pride or humility. But neither one pays the bills. I'm officially looking for my next role in customer experience, employee experience, customer success, client success, or DTC operations. Basically, anywhere people, process, and improvement come together. I’ve built CX programs from the ground up. Led teams. Fixed broken journeys. Launched survey systems. I once took a Trustpilot score from 1.2 to 4.5 in three months. I’ve worked across B2C, B2B2C, and DTC environments—from scrappy startups to global insurance brands. I like solving real problems, making data useful, and creating experiences that actually work. If you know a team that needs someone who can strategize, execute, lead, and communicate without five buzzwords per sentence, feel free to reach out or tag someone who might. Remote or Florida-based preferred. I come with two dachshunds and a proven track record of making things better. Edit: Overwhelmed with support—thank you all! The messages, intros, and kind words mean the world. Please feel free to share within your network. Thanks! #OpenToWork #CustomerExperience #CustomerSuccess #ClientSuccess #EmployeeExperience #DTC #CX #EX #Leadership

Oh, ya know, we’re just continuing to build Flip like crazy. Know anyone who might be a great fit for this role? Or are you an engineer ready and excited to join this fun team and work on our amazing Voice AI? Either way, the details are here ???? ?? LETS FLIPPIN’ GOOOOOOO

Los Angeles friends: This job—working with a few of my favorite folks at HC—is open. Brady Vander Dussen Noah Pine Julia Juárez Connor Rolain It’s fulltime, with four days weekly on-site at our beautiful new office space.

NEED YOUR HELP! We’re HIRING: A Customer Experience Manager… 6.5 years ago, we set out to build more than just a chocolate company. We built a brand people?feel, a community they?belong?to. And the secret? How we show up and communicate with our customers. How we make them feel?seen,?heard, and?fired up. Now, we’re looking for someone to take that to the next level. A?Customer Experience Manager?who gets it. Someone who knows the smallest moments create the biggest impact. You’ll be the voice of to our customers. Their advocate. Their champion. This is more than customer service. It’s about building?relationships, earning?trust, and turning customers into?raving fans. What you get to do: ? Lead our customer experience strategy. ? Build better, smarter, human systems. ? Create moments that surprise and delight. ? Deepen loyalty and connection every day. What’s important to us: You care deeply about people. You turn problems into opportunities. You’re bilingual (French & English), based in Montreal. You believe world-class experience can change the game. If this sounds like you, we’d?love?to chat. ?? Reach out here if interested: [email protected] Tag yourself or someone who would be good for this!!! #jobs #jobalert #career #customerexperience #customerservice #job

On your way to Vegas? Here are 3 Shoptalk activities you won’t want to miss: 1. Visit the parcelLab Booth #850 Fun convos, cooler swag, and plenty of post purchase hot takes. Come say hi! 2. ?? The Hangover Hangout – Wednesday, March 26 We’re taking over In-N-Out for the ultimate recovery lunch — burgers, fries, shakes, and great vibes. Shuttles from Mandalay Bay make it easy. Save your spot: https://lnkd.in/entqgzNa? 3. ?? CX Recovery Brunch – Thursday, March 27 Fuel up before you head home! Join us for breakfast favorites, coffee, and mimosas at the Luxor Brunch Buffet. RSVP: https://lnkd.in/eBJ65s_d? Which one will I see you at?

IT'S SO SOOOOOOOOON ?? HAVE YOU SIGNED UP YET? THE CARBS WILL BE THERE FOR THE TAKING

So many AI in CX horror stories these days I always say the same thing… (1) Industry specialization (2) Native integrations (3) Free trials or POCs AI is new but the same old SaaS rules apply